Retouren und Umtausch
Kann ich Artikel zurückgeben?
Wie kann ich meinen Artikel zurückgeben?
Können Artikel kostenlos zurückgegeben werden?
Wir hoffen, dass Sie mit Ihrem Einkauf zufrieden sind. Falls Sie ihn dennoch zurückgeben müssen, klicken Sie returns.swarovski.com, um Ihre Rückgabe anzumelden. Alternativ können Sie Ihre Rücksendung auch in einer unserer Filialen abgeben, um die Rücksendekosten zu vermeiden. Um einen Store in Ihrer Nähe zu finde, klicken Sie Klicken Sie hier für Geschäfte mit Rückgabe-Service. Für weitere Informationen zu den Rückgabebedingungen lesen Sie bitte unsere Rückgabebedingungen.
Wie kann ich ein Geschenk zurückgeben?
Online-Bestellung
Bei direkter Lieferung an Sie:
Folgen Sie dem Online-Rückgabeprozess in den FAQ, um den Artikel zurückzusenden. Der Betrag wird auf die Karte des Karteninhabers zurückerstattet.
Alternativ kann das gekaufte Produkt je nach Verfügbarkeit auch nur durch das gleiche Produkt in einer anderen Größe umgetauscht werden. Besuchen Sie bitte einen Store in Ihrer Nähe, um das Produkt gegen ein anderes in einer anderen Größe umzutauschen.
Kauf im Geschäft
Bringen Sie den Artikel zusammen mit dem Geschenkgutschein in Ihre nächste Filiale. Gerne helfen wir Ihnen bei der Auswahl eines alternativen Produkts aus unserem Sortiment im gleichen oder höheren Wert oder einer Geschenkkarte.
Kann ich mein Produkt umtauschen?
Online purchase
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)
Instore purchase
Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
For more information on qualifying for an exchange, see our Returns policy.
When will I receive my refund?
Online purchase
Returned through a courier service:
Please note that your return will be processed within 14 days from the time we receive the product in our warehouse. Once processed, we will send you a confirmation email. It may take anywhere from 5-10 business days for the funds to appear back in your account.
Returns to store
Your return will be processed the same day; however, it may take anywhere from 5 - 10 business days for the funds to appear back in your account.
In store purchase
Your return will be processed on the same day; however, it may take anywhere from 5-10 business days for the funds to appear back in your account
Can I return sale items?
Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.
I have lost my receipt?
Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.
Can I exchange a product purchased in store another country?
Can i return items purchased in bundle promotional sets?
For promotional bundles, where you enjoy a discount as a result of purchasing a certain number of items (for example, "Buy two or more bracelets and receive 15% off), you can return any of the items purchased separately. However, if your return reduces the number of items purchased below the offer threshold, your remaining purchases will no longer qualify for the promotion and all discounts applied will be forfeited.
Here are some examples:
- Buy two or more bracelets and receive 15% off: If you purchase 3 bracelets for $100 each, your total purchase price before tax will be $255. If you return one bracelet your purchase still qualifies for the promotional offer, and you will receive back $85 for that item. If you return two bracelets, you no longer qualify for the promotional offer; the one bracelet you retain will revert to full price, and your refund will be $155.
- Compose your set and enjoy an exciting price: If you purchase 3 items as a set to receive promotional pricing, and you return one item in that set, your purchase will no longer qualify for the promotional set pricing. The remaining items would revert to full price, which would be reflected in the refund for the item you retain.