Returns & Exchange
How do I return my online order?
Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:
STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.
STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label.
STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.
STEP 4:
Return the parcel according to the instructions of your chosen return carrier.
STEP 5:
Keep the proof of return postage.
STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.
NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
How do I return my item?
您可於收到訂購貨品後7日內退貨（ 禮品卡、訂製、鐫刻、調整尺寸的產品除外）。
請按照以下步驟退還您訂購的貨品：
步驟 1：
貨品必須放在其原裝紙盒和原包裝物料退還。
步驟 2:
請撥打我們的客戶服務專線 +886 2 7738 1359 並註明訂單號碼、退貨數量和退貨原因。然後，我們的客戶服務專家將為您安排退貨。
"退貨原因：
1 網站上的描述不準確
2 訂購多個尺寸
3 款式不符合預期
4 有損壞
5 不喜歡顏色
6 品質未達預期
7 送貨問題
8 尺寸不合適
10 產品不正確
11 產品令人不適"
步驟 3：
該物品將由快遞公司取走。
步驟 4：
我們收到退還的貨品和退還原因後，將會透過與訂購貨品時使用的相同支付方法退還相關金額。
提醒：
如您退還的貨品為禮物，發送人將會自動獲得退款。
請記得：您不能更換從網上購買的產品。不合意的貨品需按照我們的退貨政策退回。請重新於線上訂購您需要的產品。
當系統處理您的線上退貨事宜時，您將會收到一封退貨確認電郵，我們將會處理您的退款事宜。
我是否能交換已購買的貨物？
網上購買的商品無法透過郵寄方式換貨。所有退回的產品都將按照原始付款方式退款。請在線上重新訂購正確的產品。
或根據產品供應情況直接更換相同產品的尺寸。前往離您最近的門市（不包括特約商店）連結搜尋門市
搭售套裝和套裝產品退貨設定
對於因為購買一件或以上產品而獲享促銷或折扣優惠（例如買 3 件每件獲享九折優惠或每件產品指明的折扣優惠）的搭售促銷套裝，您可以個別退回購買的任何產品。但請留意：假如您選擇退回以搭售套裝形式購買的任何產品，Swarovski 將會調整優惠價格，方法是就您以前以搭售套裝形式購買的剩餘產品向您收取正價金額。因此，Swarovski 將會從您的退款金額裡（即您所退回的搭售套裝中某件商品的折後價格）扣除正價和您沒有退回的搭售套裝中剩餘產品的折後價格之間的差額。
如果我退回部分訂單，折扣會怎樣？
如果您購買了套裝或因購買多件商品而獲得折扣，退回一件或多件商品可能會取消促銷。如果剩餘商品不再符合促銷要求，它們將恢復原價，您的帳單金額將更新。任何付款調整將由您的支付服務提供商自動處理。