CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR PORTUGAL
1. General
1.1. Applicability
1.2. Contracting Party
1.3. Amendment to the GTCs
2. Acceptance of Purchase Orders
2.1. Invitation
2.2. Registration Process
2.3. Ordering Steps
2.4. Pre-Orders
3. Availability
3.1. General Availability
3.2. Click & Reserve
3.3. Buy Online & Pick Up In Store
3.4. Click & Collect
4. Prices and Additional Costs
4.1. Prices of Products
4.2. Mispricing
4.3. Changes to Pricing
5. Payment Terms
5.1. Total Price
5.2. Payment Methods
5.3. Debit
5.4. Payment Conditions
5.5. Consents
5.6. Currency
6. Delivery and Reservation of Title
6.1. Delivery
6.2. Reservation of Title
7. Cancellation Rights
7.1. Cancellation Process
7.2. Effects of Cancellation
8. Warranty
9. Liability
10. Data Protection
11. Other Important Terms
11. 1. We may transfer this contract to someone else
11.2. You need Our consent to transfer your rights to someone else
11.3. Nobody else has any rights under these GTCs
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
11.5. Even if We delay in enforcing these GTCs, We can still enforce Our rights later
11.6. Intellectual Property Rights
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
11.8. Online dispute resolution for consumers
11.9. Export Control and Sanctions
1. GENERAL
1.1. Applicability
These general terms and conditions and any policies or documents to which a link is provided herein (hereinafter referred to as “GTCs”) apply to all orders through https://www.swarovski.com/en-PT/, mobile websites and applications owned by and / or operated by Swarovski Crystal Online AG on behalf of Swarovski Iberica S.A. Sucursal em Portugal and / or by any and all other legal entities within the Swarovski Group of Companies, unless provided otherwise on the respective website, as well as all purchases by consumers via Pay by Link in Portugal by Swarovski Iberica S.A. Sucursal em Portugal (hereinafter referred to as the “Websites"). Swarovski Crystal Online AG, Swarovski Iberica S.A. Sucursal em Portugal and / or any and all other legal entities within the Swarovski Group of Companies will be referred to hereinafter as “Swarovski” / We / Us / Our”.
Please read these GTCs carefully before ordering Products (as defined below) from the Websites. By ordering Our Products, you indicate that you consent to and shall comply with:
a. these GTCs
b. Our Websites Terms of Use; and
c. Our Privacy Policy
and you confirm that you are competent to enter into legally-binding contracts and are of the required age in your country to enter into legally binding contracts. If We have reason to believe that you do not fulfill any requirements mentioned herein, We reserve the right to cancel your order.
1.2. Contracting Party
The Websites for the sale of goods via the Internet, are operated by:
Swarovski Crystal Online AG
Alte Landstrasse 411
8708 Männedorf
Switzerland
Company Registration Number: Handelsregister Zurich, HRB CH-020.3.023.942-2
VAT number in Switzerland: 231'288
On behalf of
Swarovski Ibérica, S.A. Sucursal em Portugal
Rua Garrett 28-30,
1200-204 Lisboa
Número de IVA
980264219
In the unlikely event that you have any complaints about any Products purchased from the Websites or via Pay by Link from the Store(s) operated by Swarovski Ibérica, S.A. Sucursal em Portugal in Portugal or in case you wish to assert statutory warranty claims you can contact Us at the above address or you can reach Our Customer Service via email at: Customer_Service_PT@Swarovski.com .
If you select a shipping destination in the United Kingdom or outside of the European Union, please be informed that the respective country Terms and Conditions shall apply to your purchase and use of the Websites. A link to the applicable Terms and Conditions will be displayed at the respective country Websites and the check-out page. Furthermore, please note, that the invoice address needs to be in the country of the delivery destination.
1.3. Amendment to the GTCs
We reserve the right to make changes to the GTCs at any time and any changes will be effective from the publication of the new GTCs on the Websites. You, and any contract of sale between Us, will be subject to the version of the GTCs in force at the time you order Products from the Websites.
2. ACCEPTANCE OF PURCHASE ORDERS
2.1. Invitation
Please note, that all Products offered on the Websites are an invitation to buy only and are not an offer or unilateral contract of sale from Our side.
By completing the Check-Out process and clicking the “BUY NOW” button, you provide a binding offer to conclude a purchase contract, however, all orders submitted by you are subject to acceptance by Us in Our discretion.
We are free to not accept your order in Our discretion for any reason whatsoever without liability and in compliance with applicable laws.
Examples of when We may not accept your order include, but are not limited to:
a) non-availability of Products displayed on the Websites;
b) incorrectly priced Products on the Websites;
c) incorrectly described Products on the Websites;
d) if We are unable to obtain authorisation of your payment;
e) if We receive a negative credit report;
f) if there is reason to believe that you are in breach of the GTCs;
g) if there is reason to believe that you are involved in fraudulent or criminal activities of any kind;
h) if We have reason to believe that you are not a consumer but a commercial buyer.
If We are unable to accept your order, We will inform you of this and will not charge you for the Product.
2.2. Registration Process
a) When placing an order, you can use the “Guest Check-Out”, or you may register with Us. The difference between the two options is, that when you select the option “Register” you will have your information on file next time you wish to purchase a Product and do not need to enter the information again. Both options require certain mandatory fields (name, surname, address, email address, phone number) on an order form. When you select the option “Register” We may ask you to create and use a password to be able to access your information the next time you wish to purchase a Product.
Where We do so, it is on the strict condition that you shall be responsible for ensuring that your password is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by Us and inform Us immediately if you become aware of or suspect any unauthorised use of your password or if your password becomes available to an unauthorised party.
Without prejudice to Our other rights and remedies, We may suspend your access to the Websites without liability to you, if in Our reasonable opinion, such action is necessary for safeguarding the Websites.
You agree that the content you provide when you register on the Websites is not misleading and is true, accurate and complete in all respects and you will notify Our Customer Service via email to Customer_Service_PT@Swarovski.com of any changes to that content.
b) In the event prolonged inactivity causes your connection to the Websites to fail, your selection of Products may be lost. In such case, you will be required to re-enter your selection. Please note that Products in your shopping basket and on your wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket.
2.3. Ordering Steps
There is no binding contract to purchase formed until We have accepted your order as indicated in section 2.3. (g) below.
You agree that once you have clicked the “BUY NOW” button, your orders on the Websites are binding offers to purchase the Products listed in your shopping basket from Us on the basis of these GTCs (hereinafter “Product” or “Products”).
Steps until acceptance of your order:
a) After choosing a Product and placing it into your shopping basket you will be forwarded to the payment and Check-Out page (hereinafter referred to as “Check-Out”). After selecting a payment and delivery method you will be able to activate the “BUY NOW” button at the end of the Check-Out process. By clicking on the “BUY NOW” button, you make a binding offer to conclude a purchase contract.
b) Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, correct any input errors and choose a payment and delivery method.
c) Item availability, prices and delivery options may vary depending on the delivery destination.
d) Variations in both the manufacturing processes We use and the display properties of the computer hardware you use to view the Websites may affect the colours of the Products displayed on the Websites and the Products delivered to you may differ in appearance in minor respects. We may also make minor changes to the Products to reflect changes in relevant laws and regulatory requirements.
e) We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing a freight forwarding service. In the event that We do accept any order and We subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing a freight forwarding service, We shall be entitled to cancel such order upon notice to you by email or telephone.
f) After your binding offer has been submitted to Us, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. This email is not an acceptance of your offer/order but solely a confirmation that We have received your order.
g) An acceptance of your offer/order and the conclusion of a purchase contract is indicated by:
(a) an email confirming that the Products ordered have been dispatched; or
(b) in the event you have selected the option “Click & Collect” – where this service is available - (as described in section 3.4.), We have sent you an email confirming that the Products have been dispatched to the respective Swarovski Store and can be picked up within seven (7) days from and including the date of this confirmation email; or
(c) in the event you have selected the option “Click & Reserve” – where this service is available - (as described in section 3.2.), We have sent you an email confirming that the Products have been reserved at the respective Swarovski Store and you visit Us within two (2) business days to purchase the Product in the Swarovski Store; or
(d) in the event you have been able to select the option “Buy Online & Pick Up In Store” for a Product - where this service is available (as described in section 3.3.), We have sent you an email confirming that the Products ordered can now be picked up in the designated Swarovski Store, or
(e) in the event you have been able to select the option “Pay by Link” for a Product: after your binding offer to purchase has been submitted to Us via phone, you will receive an email together with a link for payment. Once you have paid, you will receive an order confirmation email with your billing and delivery address, details of your chosen Products, final price and shipping mode. This email is an acceptance of your offer/order and a confirmation that We have received your order.
When you are collecting Products you have purchased via “Click & Collect”, “Buy Online & Pick Up In Store”, or “Pay by Link”, you may be required to bring to the Swarovski Store original photographic proof of your identity (such as a passport or identity card) together with your payment card used to place the order (if applicable).
If you change your mind once you have purchased the Product(s), please see section 7 for your rights to return the Product and receive a refund.
Please kindly note, that the option to collect Products in a Swarovski Store is only available in certain countries from specified Swarovski Stores.
Please note that after your order has been submitted, We are not able to change or cancel your order. In case you wish to cancel your order please contact Our Customer Service via email: Customer_Service_PT@Swarovski.com .
2.4. Pre-Orders
We may invite you from time to time to pre-order selected Products online before they are available from Swarovski stores or websites (“Pre-Order Products”).
You agree that if you order a Pre-Order Product, you will be charged in case of use of a credit card after your item has shipped, in case of use of any other payment method you will be charged shortly after you place your order and before your item is dispatched. Kindly note that irrespective of the means of payment, in case you pre-order more than one type of product, you will be charged shortly after you place your order and before your item is dispatched.
Notwithstanding the foregoing, your payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). Please note that the following delivery options offered on the Website shall not apply to orders of Pre-Order Products: Click & Reserve; Buy Online Pick up in Store. The Click & Collect option will only be possible in certain countries and based on the delivery times mentioned on the product page. Pre-orders can be cancelled before Pre-Order Products are shipped.
3. AVAILABILITY
3.1. General Availability
Products are available as long as they are in stock. The level of stock availability shown will be updated regularly but it does not guarantee that the Product checked will be available when you visit the designated Swarovski Store (if applicable to the option you have chosen). We reserve the right to change the Products offered for sale on the Websites at any time without notice (but such changes will not apply to Products in respect of which you have submitted an order). We also reserve the right to limit the number of Products that may be sold to you.
In the unlikely event the Products you have ordered are not available, We will notify you during the order process and you will be reimbursed via the payment method used to purchase the Product(s).
We are not liable if certain Products are not in stock or are not available.
3.2. Click & Reserve
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with section 2.3. lit. g), (c). You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites.
3.3. Buy Online & Pick Up In Store
We may give you the option (if applicable in your country) of purchasing a Product online and picking it up on the same business day in a designated Swarovski Store (“Buy Online & Pick Up In Store”). If the order is not collected within seven (7) days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (d), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
3.4. Click & Collect
We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). If the order is not collected within seven (7) days of Us sending you a confirmation email, in accordance with section 2.3. lit. g), (b), We will assume that it is unwanted, cancel the order and section 7.2. will apply.
4. PRICES AND ADDITIONAL COSTS
4.1. Prices of Products
All prices of Products on the Websites are the prices for the Products only. They include any VAT (or other sales taxes) payable but do not include the charge for delivery (if any). Please see Our information on Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.
The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. By confirming the order, you state that you agree to the price for the Products. The price cannot be adjusted after the completion of the Check-Out process.
Please note: All orders are placed with Swarovski Iberica S.A. Sucursal em Portugal. If your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. Swarovski has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.
4.2. Mispricing
Please note, that if a Product's correct price is lower than the price stated on the Websites, subject to Our right to refuse an order pursuant to these GTCs, We will charge the lower amount and send you the Product.
If a Product's correct price is higher than the price stated on the Websites, We will, at our discretion, contact you for your instructions before We accept your order. If We accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may terminate the contract, refund you any sums you have paid and require the return of any Products provided to you.
4.3. Changes to Pricing
We may vary the prices of Products listed on the Websites at any time and without any notice, but such changes will not apply to Products in respect of which you have submitted an order.
5. PAYMENT TERMS
5.1. Total Price
The total price for your order will be the purchase price of the Product(s) you have chosen including VAT and any additional costs (i.e. delivery costs etc.). Find out more about Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.
The total price for Products ordered is due when you submit your order through the Websites.
5.2. Payment Methods
Payment may be by:
a) Credit/debit card/”Pay by Link”
If you pay with a credit/debit card (by entering your payment data on the Websites of the respective payment provider), We reserve the right to validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By providing such payment data, you consent to such checks being made. Please note that this is done only to confirm your identity; a credit check is not performed, and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with all applicable data protection laws and Our Privacy Policy.
You confirm that the credit/debit card that is being used is yours and that all details you provide to Us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card refuses to authorise payment to Us, We will not accept your order and We are not liable for any delays or for failure to deliver and We are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank as a result of Our processing of your credit/debit card payment in accordance with your order.
If your credit/debit card is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank and therefore We shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer charging you in a different currency other than the currency of your purchase as displayed on the Websites.
b) PayPal
If you pay using PayPal, the PayPal Privacy Policy available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.
c) Klarna
In certain countries We may offer Klarna as a payment method. Depending on the country-Websites you may have the option to use different products of Klarna. It is at the discretion of Klarna to determine if you are eligible to use Klarna as a payment method and to tailor the payment options for you. Please see the Klarna terms and conditions here. Please kindly note, that We do not accept liability in respect of your use of Klarna as a payment method.
In order to be able to offer you Klarna as a payment method, We need to pass to Klarna your personal information (name, billing and shipping address, email, phone number, date of birth, bank account or card details, personal ID number and order details). Your personal data will be handled in accordance with applicable law, Our Privacy Policy and Klarna's privacy statement.
If you would like more information on Klarna please click here.
d) Purchase on Account / Payment by Installments
For customers from certain countries (Austria, Liechtenstein, Switzerland) We offer the option Purchase on Account / Payment by Installments.
*For the purposes of offering the payment method Purchase on Account / Payment by Installments We are cooperating with “payolution GmbH”, Am Euro Platz 2, 1120 Wien, Austria, (hereinafter referred to as “payolution”) and “net-m privatbank 1891 AG”, Odeonsplatz 18, 80539 Munich, Germany (hereinafter referred to as “Bank”), whereby an assignment of claim is made to the Bank and the following shall apply:
(a) The Purchase on Account and Payment by Installments options are only is only be permitted to customers who have reached the age of 18 years. With this service, you can purchase goods via the internet and will only need to pay after actually receiving the goods and the invoice or you can also conveniently pay in installments.
(b) The purchase contract is formed between you and Us. The performance of the purchase contract is also subject to these GTCs. In particular, We remain responsible for your general inquiries (e.g. on Products, delivery times, shipping, returns, complaints, warranty claims, any withdrawals from contract, etc.). When you choose to pay on account or by installments, these terms and conditions in section 5.2.lit. d) shall apply in addition to the GTCs you agree with Us within the scope of the purchase contract.
(c) For the completion of a Purchase on Account or a Payment by Installments, We shall assign our claim against you for the payment of the purchase price to the Bank. You are hereby informed of this assignment of claim. In order to constitute full discharge of debts, all payments must be made to the Bank to the account indicated to you for this purpose. Products shall remain the property of the Bank until full payment has been made.
(d) payolution GmbH (www.payolution.com) is acting as the technical service provider and the service provider to verify your creditworthiness for a Purchase on Account or a Payment by Installments.
Payment modes and interest rates
(a) For Payment by Installment, you are informed of all significant contractual conditions in our data entry form and in an information notice subsequently provided to you for storing, as required by the pre-contractual information requirements of Directive 2008/48/EC on credit agreements for consumers. This information is also provided to you electronically in storable format after conclusion of the contract.
(b) Should you withdraw from the purchase contract on the basis of a special agreement with us or on the grounds of statutory provisions, return the Products, claim a price reduction or have any other reason not to make your payment, whether in whole or in part, the Bank shall in this case reassign the claim against you to Us. A definitive agreement on the payment will then be reached with Us, or the contract is cancelled.
Termination and advance repayment
(a) Early termination of an agreement made on Payment by Installments is possible by way of advance repayment: You have the right to repay the entire loan amount or part thereof before expiry of the stipulated time at any time. For advance repayments, the interest payable shall be reduced in accordance with the reduced outstanding amount and in accordance with the reduced contract term. Term charges shall be reduced accordingly.
Warning: consequences of outstanding payments
(a) For delayed payments both for Purchase on Account and Payment by Installment, interest on arrears to the amount agreed and costs for appropriate warnings shall be payable. In the event of an unsuccessful internal dunning process, the Bank may transfer the outstanding claim to a debt collection agency for collection. In this case, you may be charged legal costs by debt collection agencies and if necessary for legal representation.
(b) We hereby inform you that for Payments by Installment, the failure to make due payments shall entitle the Bank to which the purchase price claim was assigned by Us to terminate the agreement on Payment by Installment prematurely following written warning and a grace period and the entire outstanding amount will be payable immediately.
Please see the Privacy Policy of payolution here.
e) Other payment methods
You will see the different payment methods offered by Us at the Check-Out page and you can choose a payment method available in your country. We reserve the right, to add or remove payment methods from time to time to Our discretion. You may settle Our claims for payment only by using uncontested or final and unappealable receivables.
5.3. Debit
According to the payment method you have chosen, either: -
a) We may pre-authorise funds (together with the relevant delivery charges) immediately upon order on your credit card (unless you chose the “Scheduled Delivery” option) after you submit your order and charge you for Products purchased when they have been dispatched to you for delivery,
b) We may charge you immediately for Products (together with the relevant delivery charges);
c) when you chose the option “Click & Collect”, We may charge you (together with the relevant delivery charges) when the Products have been dispatched for delivery to the relevant Swarovski Store; or
(d) when you chose the option “Buy Online & Pick Up In Store”, We may charge you immediately,
unless We inform you that in respect of certain Products payment shall be taken in advance, when or shortly after you submit your order.
5.4. Payment Conditions
For your security, the billing name and address must match the credit card or other method used for payment. Any Alipay, PayPal or Klarna account used must be in the name shown on your government issued identification document. We reserve the right to cancel any order that does not comply with this or with our other security criteria.
5.5. Consents
Please note, that if you pay online you indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorised credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by Swarovski.
You further explicitly agree for Our eCommerce fraud prevention provider(s) to use automated decision making. Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data. Your personal data will be processed in accordance with Our Privacy Policy.
5.6. Currency
We accept payment in the payment currency specified for the country of your selected delivery destination. For more info see Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Websites, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Websites.
6. DELIVERY AND RESERVATION OF TITLE
6.1. Delivery
In the Check-Out process you can select your preferred delivery method from those offered for your selected delivery address. We will endeavor to dispatch your order in accordance with the estimated delivery times set out at Shipping Options and Times, Scheduled Delivery and Regions Exempt From Delivery or as otherwise specified in the Check-Out process as you submit your order.
The Products ordered will be delivered to the delivery address you provide by Our contracted delivery service. Please ensure that you provide a valid and correct shipping address. We cannot be held responsible if that delivery address is incorrect or incomplete.
Please note, that changes to the shipping address are not permitted once your order has been placed.
If Our supply of the Products is delayed by an event outside Our control then We will contact you as soon as reasonably possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to terminate the contract and receive a refund for any Product(s) you have paid for but not received.
If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Please use Our Swarovski Store finder page on locations and opening hours.
Please note, that We do not deliver to hotels or PO boxes.
Upon receipt the shipment must be checked for accuracy and completeness.
We will make efforts to deliver the Products at a specific time if you have requested this, but generally cannot make binding promises to do so.
6.2. Reservation of Title
Until the purchase price is paid in its entirety, the Products remain Our property. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), title in the Products will pass to you at the date and time of collection of such Products in the designated Swarovski Store following receipt of payment.
With receipt of the Product all risk of damage to, or loss of the Product shall pass to you. If you choose the Click & Collect or Buy Online & Pick Up In Store option (where applicable), all risk of damage to, or loss of the Products shall pass to you upon the collection of the Products in the designated Swarovski Store.
Please note, that to the extent permitted by applicable law, any commercial resale or distribution of Our Products sold on the Websites is strictly prohibited.
7. CANCELLATION RIGHT
7.1. Cancellation Process
As a consumer, you have the right to cancel the contract of sale you have concluded with Us within fourteen (14) days from receiving your Products without giving any reason.
Your cancellation right begins on the date you place your order and ends fourteen (14) days after the date you receive your order (hereinafter referred to as “Cancellation Deadline”). You must send off the Product(s) within the Cancellation Deadline.
Please note it is not possible to return customised Products, or pierced jewellery items for hygiene and safety reasons. This does not affect your statutory rights.
Steps for cancellation:
a) Please inform Us:
Swarovski Ibérica, S.A. Sucursal em Portugal
Rua Garrett 28-30,
1200-204 Lisboa
Email: Customer_Service_PT@Swarovski.com
For purchases via Pay by Link, please return the Product to the Store you have ordered your Product from.
To meet the Cancellation Deadline, it is sufficient for you to send your information to cancel an order (via email or letter) before the Cancellation Deadline has expired. You may use the model cancellation form but it is not obligatory.
b) Place the item(s) in the original shipping box. You have to take best efforts to send the Products back in their original condition with their original packaging and the return voucher must be attached to the Products.
c) Complete the return form (enclosed in the original parcel) and place it in the box.
d) Remove all other labels from the outside of the box.
e) Attach the returns label (not applicable for purchases with Pay by Link. Please address the return parcel to the address stated above) and commercial invoice (enclosed in the original parcel) to the outside of the box and seal the parcel securely.
f) Take the parcel to the nearest post office and post it. The label (not applicable for purchases with Pay by Link) is prepaid; therefore, the return is free of charge (not applicable for purchases with Pay by Link). Make sure you get a copy of the postal receipt for further reference.
g) If you have lost your return label, please email Us at: customer_relations.li@swarovski.com and We will send you a new label.
MODEL CANCELLATION FORM
Please copy and paste the form below, complete the details and return the form either by registered post to Swarovski Ibérica, S.A. Sucursal em Portugal
Rua Garrett 28-30, 1200-204 Lisboa or by email: Customer_Service_PT@Swarovski.com .
To:
Swarovski Ibérica, S.A. Sucursal em Portugal
Rua Garrett 28-30,
1200-204 Lisboa
Email: Customer_Service_PT@Swarovski.com
I [Name] hereby give notice that I cancel my contract of sale for the following goods:
- [SPECIFY GOODS]
Ordered on [DATE] and/or received on [DATE]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
7.2. Effects of cancellation
a) We shall reimburse to you all payments received from you, including the costs of the least expensive type of standard delivery offered by Us (i.e. if you choose to have the Product delivered at a higher cost, then We will only refund what you would have paid for the least expensive type of standard delivery offered).
b) We will reimburse in the same means of payment as for the initial transaction; in any event you will not incur any fees as a result of such reimbursement. Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by Gift Card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be reimbursed to your Gift Card.
(c) Your refund will be made within fourteen (14) business days from the day on which We receive the Product(s) back from you or, if earlier, the day on which you provide Us with evidence that you have sent the Product(s) back to Us.
(d) Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Products you wish to return, We shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities.
(e) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s) if this has been caused by your handling them in a way which would not be permitted in a Swarovski Store. If We refund you the price paid before We are able to inspect the Product(s) and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.
(f) Please retain your delivery note until you have received your refund.
(g) If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchased. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.
(h) Vouchers and customized Products can generally not be replaced or returned.
(i) It is not currently possible to return Products purchased in Swarovski Stores through the Websites.
(j) Please note, that if you decide to return only part of an order that has been purchased with a discount / promotion offer applied, the discount / promotion offer will be re-calculated.
(k) If you decide to return only part of an order that has been purchased with a discount/promotion offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount.
For example, a 10% discount (with a minimum purchase amount of EUR 100) will be removed if the returned product(s) brings the total order value below EUR 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
8. WARRANTY
We warrant the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.
The warranty period is three years from receipt of the Product(s).
This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Product’s care advice.
In the unlikely event your Product(s) are found to be defective under this warranty, please contact customer_relations.li@swarovski.com or visit your nearest Swarovski Store. You will be asked for proof of purchase (e.g. your purchase or gift receipt), so please ensure you retain this. You will have the option of receiving a replacement Product, if available, or a full refund.
For After Sale Services, please contact: Customer_Service_PT@Swarovski.com.
9. LIABILITY
Swarovski is only liable to you for damage caused intentionally or by gross negligence.
This limitation of liability does not exclude Our liability (i) for death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability which cannot be limited or excluded by applicable law.
Subject to the above, We will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these GTCs for any:
- economic losses (including without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
- loss of goodwill or reputation; or
- special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these GTC.
Subject to the above, the aggregate liability under the GTCs whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Products you have ordered from Us.
10. DATA PROTECTION
Your personal data will be processed in accordance with our Privacy Statement. Please refer to Our Privacy Policy if you wish to receive more information on the manner in which We use cookies, the type of information We collect, how and for what purpose We use your information and under what circumstances We disclose information. Our Privacy Policy (including information on the use of cookies) is incorporated into and form part of these GTCs.
Additionally, where you use PayPal or Klarna as a payment method, your personal data will be handled in accordance with the PayPal or Klarna privacy policy (please refer to sections 5.2(b) and (c)).
11. OTHER IMPORTANT TERMS
11. 1. We may transfer this agreement to someone else
We may transfer Our rights and obligations under these GTCs to another Swarovski legal entity or third party with whom We have a legal relationship with. We will always ensure that the transfer will not affect your rights under these GTCs.
11.2. You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing.
11.3. Nobody else has any rights under these GTCs
These GTCs are between you and Us. No other person shall have any rights to enforce any of its terms.
11.4. If a court finds part of these GTCs illegal, the rest will continue in force
Each of the sectionss of these GTCs operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.
11.5. Even if We delay in enforcing these GTCs, We can still enforce our rights later
If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date.
11.6. Intellectual Property Rights
The Swarovski Group, or the applicable third-party owner retains all rights, title and interest (including copyright, design, trademarks, patents or other intellectual property rights) in all materials used on this Websites, including but not limited to text, names, product designs, logos, images, graphics, videos and other artworks (hereafter referred to as “Content”). Nothing contained on the Websites should be construed as granting any license or right to use any Content displayed on the Websites.
You may freely browse the Content on the Websites, but you are only permitted to download, view or use such Content from the Websites for your own personal, non-commercial use given that the Content and all copyright or other proprietary notices are kept intact. Additionally, we ask you to add following notice on such reproductions: © Swarovski. All rights reserved.
Besides above permission, you may not modify, adapt, reproduce or change the Websites or its Content nor incorporate the Websites or its content into any other website, online platform or similar. Any commercial use is forbidden without prior written permission from Swarovski.
SWAROVSKI and the SWAN logo are, among others, registered trademarks of Swarovski AG. The Swarovski Group monitors the use the of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements.
11.7. Which laws apply to these GTCs and where you may bring legal proceedings
These GTCs are governed by Portuguese law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Lisboa is the exclusive venue for all disputes that may arise from or in connection with these GTCs. This does not affect your legal rights as a consumer in the country in which you are located. Swarovski Iberica S.A. Sucursal em Portugal is also authorized to sue at the customer's location.
11.8. Online dispute resolution for consumers
The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
11.9. Export control and sanctions
Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.
This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.
Last revised on 1st February 2024
Copyright © 2024Swarovski. All rights reserved.
SWAROVSKI and the SWAN logo are registered trademarks of Swarovski AG
香港顧客資訊條款
1. 施華洛世奇網站
從香港訪問www.swarovski.com網站（以下簡稱「本網站」）或運送地址位在香港境內的客戶，必須遵守以下條款和條件（下稱「一般條款」）。本顧客資訊和本一般條款，適用於您對本網站的使用和對本網站所售商品的所有訂單。一般條款適用於本網站的直接訂購以及您透過於本網站建立的帳戶使用本網站所進行的訂購。向施華洛世奇香港有限公司（下稱「施華洛世奇」）下訂單，即表示您確認已閱讀、理解並接受本一般條款，以及 www.swarovski.com/zh_TW-HK/s-dataprotection/Privacy-Policy/中的施華洛世奇隱私政策和聲明。如果您反對任何本一般條款或我們的隱私政策和聲明，請停止使用本網站，並避免下訂單（如適用）。
施華洛世奇保留更改本一般條款的權利。本網站上的商品和價格，也可能發生變化。客戶應在下訂單前立即重新訪問本網站此一區域。任何更改只有在本網站上發布後才會生效。
本網站不適合兒童使用，特別是12歲以下的兒童。如果您未滿18歲，在揭露任何個人資料或從本網站購買之前，您必須徵得您父母或法定代理人的同意。
2. 本網站的所有人和任何購物契約的當事人
本網站係由瑞士施華洛世奇水晶線上有限公司（Swarovski Crystal Online AG）所有和營運（地址：Alte Landstrasse 411, CH-8708, Männedorf, Switzerland）
向香港客戶提供產品的契約當事人和賣方為：
施華洛世奇香港有限公司
香港九龍牛頭角海濱道83號花旗大樓8樓
如果您有任何投訴或希望聲明您對本網站上購買的商品的任何權利，請聯絡：施華洛世奇香港有限公司，發送電子郵件至Customer_Service_HK@Swarovski.com。
3. 網站的使用限制
您同意僅出於本一般條款所允許的目的使用本網站。您對於所用於訪問本網站的所有設備和軟體負有責任。
您不能：
- 直接或間接使用本網站進行違反任何法律、侵犯協力廠商權利或違反本一般條款的任何活動；
- 直接或間接使用本網站非法發布或傳播任何淫穢、下流、含有冒犯性言論、誹謗，濫用、騷擾、威脅、冒犯或限制任何人的資訊或資料，或阻止任何其他用戶使用或享受本網站；
- 直接或間接使用本網站，或使用本網站提供的任何服務進行調查、競賽、金字塔計劃、或發送連鎖信、垃圾郵件或任何其他重複或未經請求的消息（用於商業用途或其他方式）；
- 嘗試未經授權訪問本網站或使用其他人的姓名或註冊帳戶和/或密碼；
- 製造假身份，以便誤導他人關於發送者身份或消息來源的資訊；
- 篡改、阻礙對本網站的操作，或對本網站進行未經授權的修改；
- 故意將任何病毒或任何其他禁用功能傳輸到本網站；
- 在網站上做廣告或提議出售或購買任何商品或服務；或
- 未經他人同意而蒐集有關他人的資料，包括電子郵件地址。
本網站可能包含導向外部網站的連結，但此等網站並不屬於本網站，除非另有說明，否則並不受施華洛世奇的控制。施華洛世奇對任何連結網站的內容，並不承擔任何責任。訪問此等網站的風險，一概由您自行承擔。
施華洛世奇可以依照需要，監控、審查、保留和/或揭露本網站上的任何資訊，以滿足任何適用的法律、規則、法定程式或政府的要求。您同意，您有責任監控您在本網站上提供的材料和資訊的任何變更。
4. 電子通訊
當您訪問本網站時，從本網站訂購任何商品或發送電子郵件給施華洛世奇，您正在透過電子方式與我們通訊。發送到本網站的訪問、訂單或電子郵件，則被視為電子通訊。
除非您另行通知施華洛世奇，否則您（即用戶）註冊您的聯絡方式，即表示您同意我們透過電話或電子郵件（或其他電子通訊方式）直接與您聯絡。
請注意，我們需要您的資料（包括您的聯絡資訊）才能完成對施華洛世奇商品的購買。向施華洛世奇註冊或使用本網站下訂單，您即明確同意利用您的資料。如無此同意，無論註冊或訂單均無法完成。
如果您反對，則本網站上那些不需要註冊的部分仍將供您使用。如果您決定在以後註冊，您可以從網站選單中選擇「檔案」（Profile），以隨時查看和修改您的資料。 有關我們的隱私政策的更多資訊，請參閱www.swarovski.com/zh_TW-HK/s-dataprotection/Privacy-Policy/。
5. 著作權和商標
本網站的著作權和網站上的內容，屬於施華洛世奇或經其認可之人。
您只能出於個人目的訪問本網站，並購買本網站上銷售的商品。未經施華洛世奇許可，並依適用法律，您不得：
- 就本網站的任何部分儲存、散佈、演出、向公眾溝通、改作或創作衍生作品；或
- 將從本網站獲得的任何資訊或服務商業化。
本網站上所使用的商標，乃是施華洛世奇或協力廠商的商標。
未經所有者許可，本網站上的任何內容均不得解釋為授予使用任何商標的任何許可。
您不得使用任何施華洛世奇商標：
- 作為您的商標或作為您商標的一部分；
- 與不屬於施華洛世奇的商品或服務相連結；
- 以可能混淆、誤導或欺騙的方式；或
- 以貶低施華洛世奇、其商品、服務或網站的方式。
6. 免責聲明和責任限制
在法律允許的範圍內，所有默示保證和條件、關於本網站的陳述、您對本網站的訪問和使用，以及可從本網站購買的任何商品，均排除於本一般條款之外。如果您認為透過本網站購買的商品，不符合您的期望，除了您在貨品售賣條例（第26章）及服務提供（隱含條款）條例（第457章）中依消費者保障享有的任何權利外，您還可以依施華洛世奇的退貨政策，行使您的權利，該政策載明於下述第10.6節之中。
施華洛世奇將依誠信提供本網站上的所有內容和其他服務，並將盡合理努力確保本網站上的資訊在發布之日是準確和最新的。
如果依貨品售賣條例及服務提供（隱含條款）條例規定的消費者保障，適用於施華洛世奇提供的商品或服務，則在法律允許的範圍內，施華洛世奇對違反此類消費者保障的責任僅限於：
- 就服務而言，再次提供相關服務或支付再次提供服務的費用；和
- 在商品的情況下，修理或更換商品或提供同等商品，或支付修理或更換商品或購買同等商品的費用。
在法律允許的範圍內，除非本一般條款另有規定外，施華洛世奇（及其高級職員、員工、代理人或相關法人團體）對您或您所遭受的任何損失、損害、成本或費用，或關於下述事項對您所進行的求償，概不負責：
- 您對本網站的使用；
- 與網站相關的任何缺乏可用性、中斷、操作延遲、病毒、網路訪問困難或設備故障；
- 未能提供網站；
- 在本網站上提供、要約或廣告的任何商品；或
- 您購買施華洛世奇在本網站上銷售的任何商品或服務，
但因施華洛世奇的過失或故意不當行為，或施華洛世奇違反法定消費者保障或法律不能排除的任何損失、損害、成本或費用，不在此限。
7. 賠償
在法律允許的範圍內，您應使施華洛世奇及其附屬公司、員工、代理商、代表及其協力廠商服務提供商，不會因您違反本一般條款而遭受求償及負擔損害賠償責任。
8.終止
如果施華洛世奇依其合理意見認為您違反本一般條款，施華洛世奇可以暫停、終止或限制您訪問本網站，並立即生效。
施華洛世奇可以隨時暫停、限制或終止本網站提供的任何服務，或本網站的所有訪問和使用。
9. Cookies
Cookie是在您的電腦上儲存零碎數據的單位。任何網頁伺服器（包括此伺服器）都可以在您的瀏覽器中儲存一個或多個Cookie，或者請求您的瀏覽器將數據傳輸到網頁伺服器。
施華洛世奇可以使用Cookie來控制廣告的顯示、追蹤網站的使用模式、提供編輯內容、記錄註冊和個性化資訊。例如，如果您在本網站的任何部分註冊，則可以選擇在電腦上儲存您的用戶名稱和密碼。施華洛世奇可以透過在您的電腦上放置一個Cookie來提供此功能。其Cookie可能包含個人資料，可能與相關法人團體共用。如果您不想要Cookie，您的網頁瀏覽器可能包含一個允許您禁用它的選項。但是，如果您將瀏覽器設置為拒絕cookie，則本網站的某些部分可能無法正常運作。雖然您的個人資料受到此等條款以及我們的隱私政策和聲明中所述的保障，但施華洛世奇仍保留權利，而可以將其用戶的匯總匿名數據用於任何商業目的。
10. 您的購物契約
本部分適用於通過本網站發出的任何訂單（無論是通過直接訂購或通過建立帳號）。
10.1 關於購物契約
通過網站發出的任何訂單（無論直接訂購或透過建立帳號），均構成與施華洛世奇間具有拘束力的協議，而得進一步簽訂購物契約。但只有當施華洛世奇將您的商品訂單提交給所屬出貨服務單位，而接受您的訂單時，方才產生具有拘束力的購物契約。對於出貨，施華洛世奇將向您發送電子郵件進行通知。一般條款適用於網站上購買的商品的任何購物契約，並且已納入於協議之中。在您提交訂單時，我們將向您收取網站上顯示的價格和費用。在提交訂單之前，無法確認商品的價格。在施華洛世奇接受您的訂單前，您的信用卡不會被扣款，詳見下文第10.4節。「聯合國國際貨物銷售契約公約」（1980年4月10日在奧地利維也納通過）的所有條款，均明確排除於本一般條款以及任何購物契約之外。
点击并预订
我們可能會讓您選擇通過網站確認某些產品的供應情況並在指定的施華洛世奇店鋪通過網站預訂產品（“點擊並預訂”）。如果產品有貨，它將在通知您後兩 (2) 個工作日內為您保留。您可以在相關施華洛世奇店鋪購買產品。通過以下方式表示您的報價/訂單被接受並簽訂購買合同：我們已向您發送一封電子郵件，確認產品已在相應的施華洛世奇店鋪預訂，您在兩 (2) 個工作日內到達店鋪購買相關產品。施華洛世奇店鋪價格可能與您預訂時網站上顯示的價格有所不同，該店鋪價格為最終價格。
在線購買並到店取貨
我們可能會為您提供在線購買產品並在同一工作日到指定施華洛世奇店鋪取貨的選項（如適用）（“在線購買並在店內取貨”）。通過以下方式表示您的報價/訂單被接受並簽訂購買合同：我們已向您發送一封電子郵件，確認您現在可以在指定商店取貨。如果在我們向您發送確認電子郵件後的七 (7) 個工作日內未到店取货，我們將取消訂單。
點擊並取貨
我們可能會讓您選擇線上購買產品並從指定的施華洛世奇店鋪取貨（“點擊取貨”）。通過以下方式表示接受您的報價/訂單並簽訂購買合同： 我們已向您發送一封電子郵件確認產品已發送到相應的施華洛世奇店鋪，並且可以自收到前述確認電子郵件起七 (7) 個工作日內取貨。如果在我們向您發送確認電子郵件後的七 (7) 個工作日內你未取貨，我們將取消訂單。
當您通過“點擊取貨”或“在線購買並到店取貨”選項取貨時，您可能需要攜帶您的確認電子郵件（列印或以電子形式顯示在電子設備上）和身份證明（例如護照或身份證）以及用於下訂單的銀行卡（如適用）。所有身份證明僅用於驗證，不以任何方式存儲、處理或複制。
10.2 無可用商品時的處理
施華洛世奇既不保證也無法保證始終可提供您所訂購的商品。此外，如果在您的訂單被接受後的30天內，無法再向您提供所訂購的商品，施華洛世奇可以退出並終止與您簽訂的任何購物契約。如果施華洛世奇退出並終止購物契約，則將立即通過電子郵件通知您，並立即退還您已支付的任何費用。
施華洛世奇仍保留權利而可以限制可能出售給客戶的產品數量（或特定存貨單位的數量）。
如果合理認為您違反本一般條款，或者您從事詐欺或其他犯罪活動，施華洛世奇仍保留拒絕您訂單的權利。
10.3 價格和額外費用
訂購的任何商品的總金額必須作為一次付款。在您提交訂單時，將在結帳過程中顯示您的訂單總金額，包括所有稅費和包裝和交貨等費用。
10.4 付款條件
當施華洛世奇通知您訂單已被接受時，所有訂購商品的購買款項即已屆清償期。購買款項僅可以信用卡，電子錢包和/或禮品卡支付（藉由在網站上輸入您的卡片詳細資訊）。施華洛世奇仍保留權利而可以隨時自行增加或刪除付款方式。施華洛世奇只有在您收到接受訂單的通知之後，才會處理交易。
您不得對我們的付款請求，主張任何抵銷，除非施華洛世奇對抵銷金額沒有爭議，或者已經有對該公司最終且具有拘束力的判決。
預付款：對於特殊訂單（例如高訂單金額、限量版等），施華洛世奇提供以預付款支付的可能性。您的訂單將在我們的銀行帳戶收到您的款項後進行處理。該等款項應立即付款。
請使用您的訂單號作為付款參考，將金額轉入結帳流程中列出的帳戶。請注意，您的銀行可能會收取額外的國際銀行轉帳費用。
如果款項在收到訂單確認後的7個工作日內，未匯入我們的銀行帳戶，施華洛世奇有權取消您的訂單。
預付款不得以電子禮物卡支付之。
10.5出貨和保留權利
訂單將發送到您訂單中所述的送貨地址。送貨服務將由施華洛世奇指定的貨運業者為之。當您的訂單被接受時，我們會通知您貨運業者的聯絡方式。
施華洛世奇會盡合理努力確保在本網站指定的預計時間範圍內，或在您的訂單被接受時通知您的其他時間範圍內交貨。但是，施華洛世奇對預計交貨時間，並不作任何保證。
您同意在施華洛世奇收到全額付款之前，經訂購以及發送給您的產品仍為施華洛世奇的財產。施華洛世奇要求在將所購商品發送到貨運業者之前全額付款。
從本網站購買的所有商品，均依施華洛世奇的送貨服務契約交貨。這意味著，當施華洛世奇將貨物交付給貨運業者時，商品的損失風險和所有權將移轉給您。除非另有通知，否則施華洛世奇對於在送貨服務中交付給您的商品的損失風險，概不負責。
10.6 取消購物契約的權利（退貨政策）
您在本節10.6中規定的權利，是對您在貨品售賣條例中的消費者保障下的權利的補充。
從本網站購買的物品（禮物卡、使用過的穿孔耳環、活動水晶耳機及定制物品除外）可在收到之日起7天內退回。要利用此退貨政策，您必須：
- 在收到物品後7天內將物品原狀寄回施華洛世奇；或
- 在您收到貨物之日起7天內，以電子郵件（Customer_Service_HK@Swarovski.com）通知施華洛世奇您退回商品的意思。
在這種情況下，該商品必須在通知施華洛世奇您打算退回商品的3個工作日內，及時原狀發送給施華洛世奇香港有限公司（Unit 6 11/F, Block C, Ko Fai Industrial Building, No. 7 Ko Fai Road, Yau Tong Kowloon）。
如果您選擇使用此退貨政策，施華洛世奇將在收到商品後，退還您訂單的全部費用。
您也可以依貨品售賣條例中消費者保障下的任何權利退貨。
您可以從網站選單中選擇客戶服務退貨政策，獲取有關退貨的更多資訊和幫助。
如果您決定僅返還已使用折扣/優惠購買的部分訂單，則退還的金額將受到優惠購買金額的限制，折扣價值將相應調整，且僅限於與所退還的商品相關的金額才會被退還。如果所退還的商品使剩下的總金額低於優惠的最低購買門檻，則折扣金額將從退款金額中扣除。例如，如果退回的產品使總訂單價值低於港幣500元，則將取消10％的折扣（最低購買金額為港幣500元）。如果有數個促銷價格，則將以其中的最低金額退款。
對於置於一個箱子（「標準套裝」）內的商品，如果希望退還標準套裝內的任何一個商品，則必須退還屬於標準套裝範圍內的所有商品。施華洛世奇不接受標準套裝內單個商品的退還，只接受整個標準套裝的退還。
對於捆綁促銷套裝，如果您因購買一件或多件商品而享受促銷或折扣(例如，購買 3 件商品並獲得每件商品 10% 的折扣，或者已規定了每件產品的節省額)，則可以退還單獨購買的任何商品。但是，如果您選擇退還以捆綁套裝方式購買的任何商品，請注意，施華洛世奇將向您收取您捆綁購買的剩餘商品的常規價格來調整促銷價格。因此，施華洛世奇將從退還給您的金額(即您退還的捆綁商品的折扣價)中扣除您未退還捆綁商品中剩餘商品的正常價格與折扣價之間的差額。
10.7 與貨物有關的責任
施華洛世奇依每份購物契約承擔的責任，僅限於本一般條款第6條，其標題為「免責聲明和責任限制」。這也適用於購買在本網站上所提供的任何商品。請參閱本節。
10.8 禁止轉讓
您僅能依施華洛世奇香港有限公司的書面同意，而將您依任何購物契所享的權利全部或一部轉讓給第三人。
10.9 準據法
任何購物契約以及任何因購物契約所生或與購物契約有關之爭議，均應適用香港法律，各方不可撤銷得服從香港法院的專屬管轄。
10.10. 出口管制及制裁
施華洛世奇將通過相關的官方出口管制和製裁措施來篩選客戶的個人信息。制裁名單的任何更新都將被屏蔽。客戶特此證明，在這些條款和條件下交付給客戶的成品不會被轉口，轉讓或轉讓給任何政府，企業，組織或個人（以下簡稱“第三方”），並且不會違反美國，歐洲和歐洲成員美國和其他相關管轄區的進出口法律和法規，包括但不限於美國商務部和美國商務部的《出口管理條例》財政部的外國資產控制條例。客戶在此證明，這些條款和條件及其實施不會直接或間接地從任何相關製裁名單中列出的任何自然人或法人中受益，例如，由歐盟金融制裁和OFAC專門指定的國民和被禁止人員名單綜合製裁人員，團體和企業。
這些條款僅在施華洛世奇在貨件中購買的購買產品與任何出口管制和製裁不匹配時才生效。如果您違反本條款或任何貿易或出口控制法規或製裁，特別是在篩選了施華洛世奇且其屬於匹配列表的情況下，這些條款和條件將無效，施華洛世奇將不再有義務交付產品並且不受此約束。不履行任何賠償。任何未履行的訂單將立即被取消。儘管有上述協議，施華洛世奇保留在需要任何出口管製或貿易限制要求的情況下停止發貨的權利。對於此類不履行行為的任何賠償將被明確排除。