Returns & Exchange

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:

STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.

STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of return postage.

STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:

STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.

STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of return postage.

STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​

It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.

단일 박스(“일반 세트”)에 포함된 제품의 경우 일반 세트 내 제품 반품을 위해 일반 세트에 포함된 모든 제품을 반품해야 합니다.  스와로브스키는 일반 세트 내 개별 제품 반품이 불가하며 일반 세트 전체 반품만 가능합니다.

번들 프로모션 세트의 경우 1개 이상의 제품을 구매하여 프로모션 또는 할인 혜택을 받은 경우(예: 3개 구매 시 각 제품당 10% 할인 또는 각 제품별 정가 할인) 구매 제품당 별도 환불이 가능합니다. 단, 번들 세트 구매 제품 반품 시 스와로브스키는 번들 구성으로 구매한 기타 제품에 대하여 정상 가격을 청구해 프로모션 가격을 조정합니다. 이에 따라 스와로브스키는 고객에게 환불할 금액(즉, 고객이 반품한 번들 품목에 대하여 지불한 할인 가격)에서 반품하지 않는 제품을 정가로 계산하고 반품 제품의 할인 가격을 차감한 차액을 환불합니다.

여러 상품을 구매하여 번들 또는 할인 혜택을 받았다면, 하나 이상의 상품을 반품할 경우 프로모션이 취소될 수 있습니다. 남은 상품이 더 이상 프로모션 조건을 충족하지 않으면 원래 가격으로 환산되며 결제 금액이 변경됩니다. 결제 금액 조정은 결제하신 카드사 또는 결제 서비스 제공업체를 통해 자동으로 처리됩니다.