Returns & Exchange

Online purchase
To register your return, please go to returns.swarovski.com to get your return label/QR code.

• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code. 

• Pack the item(s) to be returned in the original carton using the original packaging materials.

• Return the parcel according  to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.

• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.

Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click Click here to discover if there is a store near you offering the service and check under store services for “Return in store”

The item must be returned to "return in store" with Swarovski.com proof of purchase within 14 days after delivery/collection for a refund only. 
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

For more information on qualifying for a return, see our  Returns policy.

Instore purchase 
All products must be returned within 14 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store. 

For more information on qualifying for a return, see our  Returns policy.

網上購買

如果直接送貨給您：
請按照「常見問題」中的網上退貨流程進行退貨，我們會將款項退還給持卡人。
或者，如果只是想更換產品的尺寸，則視產品的庫存情況而定。請前往您附近的商店更換尺寸。

店內購買

帶著退貨商品和禮品收據，前往離您最近的商店，我們將很樂意協助您從我們的產品系列中選擇價格相同或價值更高的替代品，或是禮品卡。

如果您購買了套裝或因購買多件商品而獲得折扣，退回一件或多件商品可能會取消促銷。如果剩餘商品不再符合促銷要求，它們將恢復原價，您的帳單金額將更新。任何付款調整將由您的支付服務提供商自動處理。

線上購買

透過快遞退貨：
在我們收到倉庫中的商品後，您的退貨將在10個工作日內處理。處理完成後，您將收到確認電子郵件。退款可能需要5–10個工作日才能顯示在您的帳戶中，具體取決於您的支付服務提供商。

退貨至門市：
退貨在門市當天處理。但是，退款可能需要5–10個工作日才能顯示在您的帳戶中，具體取決於您的支付服務提供商。

門市購買

退貨至門市：
退貨當天處理。退款可能需要5–10個工作日才能顯示在您的帳戶中，具體取決於您的支付服務提供商。

下列替代文件可作為購買證明：
• 蓋有日期戳記的保證卡
• 銀行或信用卡的對帳單
• 信用卡單據
如果產品符合我們的退貨政策，我們很樂意協助您從產品系列中選擇價格相同或價值更高的替代品。請參閱我們的「退貨政策」以了解更多詳細資訊

Per vari motivi, Swarovski non ha una politica internazionale di cambio o rimborso. Di conseguenza, non siamo in grado di cambiare, sostituire o rimborsare gli articoli acquistati all’estero.