Returns & Exchange
Can I do a return?
Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 30 days after receipt to return the item.
To qualify for a return:
• Items must be in a new unused condition; we reserve the right not to accept the return if the product shows signs of wear
• All products returned must include all original packaging materials and tags
• All items purchased as part of a set, or a part of a promotional offer must all be returned according to the promotional terms & conditions. See "Can i return items purchased in promotional bundle offer or set?"
The below items are non-returnable:
• Personalized,adjusted to fit, customized,engraved products and made to order
• Gift cards
• Face masks
• Perishable goods
• Products purchased from a different country
How do I return my item?
Online purchase
To register your return, please returns.swarovski.com to get your return label/QR code.
• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.
• Pack the item(s) to be returned in the original carton using the original packaging materials.
• Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”
The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
For more information on qualifying for a return, see our Returns policy.
Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.
For more information on qualifying for a return, see our Returns policy.
Are returns for free?
We want you to be satisfied with your purchase, and in the case you need to return it, returns.swarovski.com to register your return. Alternatively, you are welcome to take your return to your nearest store to avoid paying a return shipping fee. To find your nearest store Click here for stores offering return in store service. For more information on qualifying for a return see our Returns policy.
How do I return a gift?
Online purchase
If delivered directly to you:
Follow the FAQ online returns process to return the item and the amount will be refunded to the card holder.
Alternatively if it is only a size exchange of the same product exchange, subject to product availability. Visit your nearest store for a size exchange.
Instore purchase
Take your return item to your nearest store with the gift receipt where we will be happy to help you choose an alternative from our collection for the same price or of a higher value, or a gift card.
What happens to discounts if I return part of my order?
여러 상품을 구매하여 번들 또는 할인 혜택을 받았다면, 하나 이상의 상품을 반품할 경우 프로모션이 취소될 수 있습니다. 남은 상품이 더 이상 프로모션 조건을 충족하지 않으면 원래 가격으로 환산되며 결제 금액이 변경됩니다. 결제 금액 조정은 결제하신 카드사 또는 결제 서비스 제공업체를 통해 자동으로 처리됩니다.
Can I exchange my product?
Online purchase
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)
Instore purchase
Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
For more information on qualifying for an exchange, see our Returns policy.
언제 환불을 받을 수 있습니까?
온라인 구매
택배를 통한 반품:
상품이 당사 물류센터에 도착한 후 10영업일 이내에 반품 처리됩니다. 처리 완료 시 확인 이메일이 발송되며, 환불은 결제 수단에 따라 영업일 기준 5~10일이 소요될 수 있습니다.
매장 반품:
반품은 매장에서 당일 처리됩니다. 단, 환불은 결제 수단에 따라 계정에 표시되기까지 5~10영업일이 소요될 수 있습니다.
매장 구매
매장 반품:
반품은 당일 처리됩니다. 단, 환불은 결제 수단에 따라 계정에 표시되기까지 5~10영업일이 소요될 수 있습니다.
세일 제품 반품이 가능합니까?
영수증을 잃어버렸습니다.
Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.
Can I exchange a product purchased in store another country?
Check our other sections
Title:Swarovski Products
Your online purchase
Order status
Order
Shipping
Payment
Returns & exchange
Click & Collect
Click & Reserve
Gift Cards & Vouchers