Retourneren en ruilen
Kan ik artikelen retourneren?
Soms is een artikel niet naar wens of anders dan u verwachtte. Geen zorgen, u kunt het artikel tot 30 dagen na ontvangst retourneren.
Dit zijn de voorwaarden voor retouren:
• De artikelen moeten in nieuwe, ongebruikte staat verkeren; we behouden ons het recht voor om de retourzending niet te accepteren als het product tekenen van gebruik vertoont
• Alle geretourneerde producten moeten alle originele verpakkingsmaterialen en labels bevatten
• Alle artikelen die zijn gekocht als onderdeel van een set of als onderdeel van een promotionele aanbieding moeten worden geretourneerd volgens de promotievoorwaarden. Zie ‘Kan ik artikelen retourneren die ik als promotionele bundelaanbieding of -set heb gekocht?’
De onderstaande artikelen kunnen niet geretourneerd worden:
• Gepersonaliseerde, op maat gemaakte, aangepaste, gegraveerde producten en op bestelling gemaakte producten
• Cadeaubonnen
• Gezichtsmaskers
• Bederfelijke producten
• Producten die in een ander land zijn gekocht
Hoe kan ik mijn artikel retourneren?
Online purchase
To register your return, please returns.swarovski.com to get your return label/QR code.
• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.
• Pack the item(s) to be returned in the original carton using the original packaging materials.
• Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”
The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
For more information on qualifying for a return, see our Returns policy.
Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.
For more information on qualifying for a return, see our Returns policy.
Are returns for free?
We want you to be satisfied with your purchase, and in the case you need to return it, returns.swarovski.com to register your return. Alternatively, you are welcome to take your return to your nearest store to avoid paying a return shipping fee. To find your nearest store Click here for stores offering return in store service. For more information on qualifying for a return see our Returns policy.
How do I return a gift?
Online purchase
If delivered directly to you:
Follow the FAQ online returns process to return the item and the amount will be refunded to the card holder.
Alternatively if it is only a size exchange of the same product exchange, subject to product availability. Visit your nearest store for a size exchange.
Instore purchase
Take your return item to your nearest store with the gift receipt where we will be happy to help you choose an alternative from our collection for the same price or of a higher value, or a gift card.
What happens to discounts if I return part of my order?
If you purchased a bundle or received a discount for buying multiple items, returning one or more items may cancel the promotion. If the remaining items no longer meet the promotion requirements, they will revert to their original price, and your billing amount will be updated. Any payment adjustments will be processed automatically by your payment provider.
Can I exchange my product?
Online purchase
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)
Instore purchase
Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
For more information on qualifying for an exchange, see our Returns policy.
When will I receive my refund?
Online Purchases
Return via Courier:
Your return will be processed within 10 business days after we receive the item at our warehouse. You’ll receive a confirmation email once it's processed. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Returns to Store:
Returns are processed on the same day in-store. However, refunds may take 5–10 business days to appear in your account, depending on your payment provider.
In-Store Purchases
Return to Store:
Returns are processed on the same day. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Can I return sale items?
I have lost my receipt?
Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.