주문 절차

지속 가능성에 대한 우리의 약속의 일환으로, 주문과 함께 종이 청구서를 보내지 않습니다. 대신, 배송 확인과 함께 청구서를 이메일로 받게 됩니다. 이는 종이 낭비를 줄이고 환경 발자국을 줄이는 데 도움이 되며, 보다 빠르고 효율적인 서비스를 제공합니다. 주문이 발송된 후 이메일 수신함 또는 스팸 폴더를 확인해 주세요.
계정에 로그인한 상태에서 주문한 경우, 계정 > 주문 내역에서 주문이 발송되면 청구서의 디지털 사본을 다운로드할 수 있습니다. 해당 주문을 선택하여 청구서에 접근하세요.

온라인 재고 여부 확인은 ‘쇼핑백에 담기’ 버튼으로 확인할 수 있습니다. 버튼이 표시되지 않으면 현재 재고가 없다는 의미입니다. 

재고가 없는 제품의 경우 재입고 시 알림을 받을 수 있습니다. 제품 상세 페이지에서 ‘알림 신청’ 버튼을 클릭하여 이메일 주소를 추가하면 됩니다. 매

장 재고 여부를 확인하려면 다음 안내를 따라 주십시오. 

1) 온라인 샵에서 제품을 선택합니다. 
2) 제품 상세 페이지에서 ‘쇼핑백에 담기’ 버튼 하단의 ‘매장 재고 확인’을 선택합니다.
3) 현재 위치 또는 희망 위치를 추가하면 표시되는 옵션을 살펴볼 수 있습니다.

Swarovski는 연중 내내 세일 프로모션을 진행합니다. 최신 정보를 받아볼 수 있도록 뉴스레터 등록을 권장합니다.

최근 주문이 프로모션 대상이 아닌 경우, 프로모션 약관을 통해 주문한 제품의 프로모션 제외 대상 여부를 확인해 주십시오.

해당 제품이 제외 대상이 아닌 경우 유효한 프로모션 기간에 주문이 이루어졌는지 확인해 주십시오.

도움이 더 필요하신 경우 Swarovski 고객 서비스 팀으로 문의해 주십시오.

프로모션은 항상 유효 기간이 설정되어 있습니다. 종료 일자가 경과되면 할인 바우처 코드가 자동으로 중단되거나 정가로 반환됩니다.

프로모션 출시 전 이루어진 주문은 최신 프로모션 이용을 위해 변경이 불가합니다. 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
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The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
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- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
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- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
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- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
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- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
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- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
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- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
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- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
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- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Orders placed outside of an active discount period are not eligible for retroactive discounts, and prices confirmed at the time of purchase remain binding — even if an item is later further reduced. 

To stay informed about upcoming sales and exclusive offers, you can subscribe to the Swarovski Newsletter in two ways: 

1. If you are a new customer, register here: www.swarovski.com/register/newcustomer/

2. If you already have an account, log in and opt in via https://www.swarovski.com/my-account/preferences/ 

By subscribing, you’ll be among the first to discover our latest promotions and special deals.

Please login first, afterwards in the “My Account” section you can access and change your personal details at any time.

To change your password, please first click on the “Log-in” icon. You will be taken to the My Account page, where you can then click on the link “Forgot your password.”​
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Alternatively, you may click on this link to go to the login page​
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https://www.swarovski.com/login/​

We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action. 
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Once an order has been successfully placed, it cannot be amended in our system. The entire order could be cancelled up to approximately 15 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Care via Live Chat or phone. This would allow you to place a new order. If cancellation was not possible, please place a new order for the additional items.

You can make your gift extra special by selecting premium gift packaging at shopping bag. All items in your order will be presented together in one Swarovski branded gift bag with colorful bow wrapping, all prepared by hand and selected to suit the size of your products.

It’s not possible to receive multiple gift bags per order.

How to add gift packaging:

1. Add your item(s) to the shopping bag.
2. Click the shopping bag icon.
3. Tick the box for “Add gift wrapping”.
4. To include a message, click “Add gift note” and enter your personal message (max 300 characters).
5. Proceed to checkout.
 

For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Customer Care.

This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.

The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

If you are having issues with the functionality of our website, before contacting our support team, please taking the following steps:
1. Clear cookies.
2. Clear cache
3. Clear browser history

As every browser has different ways to clear these settings, please ensure you follow the correct instructions for your browser.

Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.

If you are still having trouble with the website, please provide us with the following information:

- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.

This information will help us narrow down the cause of the problem, which will in turn speed up the resolution.

To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.