Resi & Cambi
Posso effettuare un reso?
A volte non è proprio quello giusto. Se l’articolo non è quello che ti aspettavi, non preoccuparti: hai fino a 30 giorni dalla ricezione per restituire l’articolo.
Per essere idonei al reso:
• gli articoli devono essere in condizioni nuove e non utilizzate: ci riserviamo il diritto di non accettare la restituzione se il prodotto presenta segni di utilizzo;
• tutti i prodotti restituiti devono includere tutti i materiali di imballaggio e i cartellini originali;
• tutti gli articoli acquistati come parte di un set o di un’offerta promozionale devono essere restituiti secondo i termini e le condizioni della promozione. Leggi “Posso restituire gli articoli acquistati in pacchetti promozionali?”.
I seguenti articoli non possono essere restituiti:
• i prodotti personalizzati, adattati, su misura, con incisioni e realizzati su ordinazione;
• le Gift card;
• le maschere viso;
• i prodotti deperibili;
• i prodotti acquistati in un Paese diverso
Come posso restituire il mio articolo?
Are returns for free?
We want you to be satisfied with your purchase, and in the case you need to return it, returns.swarovski.com to register your return. Alternatively, you are welcome to take your return to your nearest store to avoid paying a return shipping fee. To find your nearest store Click here for stores offering return in store service. For more information on qualifying for a return see our Returns policy.
How do I return a gift?
Online purchase
If delivered directly to you:
Follow the FAQ online returns process to return the item and the amount will be refunded to the card holder.
Alternatively if it is only a size exchange of the same product exchange, subject to product availability. Visit your nearest store for a size exchange.
Instore purchase
Take your return item to your nearest store with the gift receipt where we will be happy to help you choose an alternative from our collection for the same price or of a higher value, or a gift card.
Can I exchange my product?
Online purchase
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions)
Instore purchase
Exchanges for a different size, colour or alternative product can be processed at your nearest store, subject to product availability.
For more information on qualifying for an exchange, see our Returns policy.
When will I receive my refund?
Online purchase
Returned through a courier service:
Please note that your return will be processed within 14 days from the time we receive the product in our warehouse. Once processed, we will send you a confirmation email. It may take anywhere from 5-10 business days for the funds to appear back in your account.
Returns to store
Your return will be processed the same day; however, it may take anywhere from 5 - 10 business days for the funds to appear back in your account.
In store purchase
Your return will be processed on the same day; however, it may take anywhere from 5-10 business days for the funds to appear back in your account
Can I return sale items?
Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.
I have lost my receipt?
Alternative documents will act as proof of purchase:
• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip
We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.
Can I exchange a product purchased in store another country?
Can i return items purchased in bundle promotional sets?
For promotional bundles, where you enjoy a discount as a result of purchasing a certain number of items (for example, "Buy two or more bracelets and receive 15% off), you can return any of the items purchased separately. However, if your return reduces the number of items purchased below the offer threshold, your remaining purchases will no longer qualify for the promotion and all discounts applied will be forfeited.
Here are some examples:
- Buy two or more bracelets and receive 15% off: If you purchase 3 bracelets for $100 each, your total purchase price before tax will be $255. If you return one bracelet your purchase still qualifies for the promotional offer, and you will receive back $85 for that item. If you return two bracelets, you no longer qualify for the promotional offer; the one bracelet you retain will revert to full price, and your refund will be $155.
- Compose your set and enjoy an exciting price: If you purchase 3 items as a set to receive promotional pricing, and you return one item in that set, your purchase will no longer qualify for the promotional set pricing. The remaining items would revert to full price, which would be reflected in the refund for the item you retain.