Üdvözli Önt az ügyfélszolgálat
Title:Swarovski termékek
Gyakran ismételt kérdések
Mi az online rendelésem állapota?
Van lehetőségem az online megrendelésem törlésére?
Serényen dolgozunk az Ön megrendelésének feldolgozásán, valamint azon, hogy mihamarabb és minél hatékonyabban átadhassuk szállításra az Ön által megvásárolt termékeket. Egy megrendelést legfeljebb (körülbelül) 15 percig tud visszavonni azt követően, hogy visszaigazolást kapott a megrendeléséről.
Egy megrendelés visszavonásához, kérjük, jelentkezzen be a felhasználói fiókjára, keresse meg az adott megrendelést a megrendelési előzmények között, majd kattintson a „megrendelés visszavonása” gombra. Ha a visszavonás még mindig lehetséges, akkor a művelet megerősítésére kérjük majd.
Ha a visszavonás gomb szürke és inaktív, akkor a megrendelése már nem változtatható meg és nem vonható vissza.
Ha Ön vendégként adta le a megrendelését és a megrendelés visszaigazolását követő 15 percen belül van, kérjük, azonnal forduljon hozzánk telefonon vagy a csevegést használva (a nyitva tartási időn belül), és ügyfélszolgálati csapatunk mindent megtesz azért, hogy feldolgozza az Ön kérését.
Amennyiben a megrendelés törlésére már nincs mód, a nem kívánt termékek a visszaküldési szabályzat szerint küldhetők vissza. A csomag megérkezésekor is lehetősége van visszautasítani a csomagot, és azt szállítási partnerünkkel a raktárba visszaküldeni, további költségek nélkül.
Amint a csomag megérkezik raktárunkba, a csomag átvételéről megerősítő e-mailt küldünk Önnek, és visszatérítjük az összeget az eredeti rendelés során használt fizetési mód használatával.
Hogyan küldhetem vissza az online megrendelésemet?
To register your return, please returns.swarovski.com to get your return label/QR code.
• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.
• Pack the item(s) to be returned in the original carton using the original packaging materials.
• Fill in the return form and return the form with the merchandise. Include the number of returned items and the reason for return. It is very important that you include the return form with your package so that we can process your return.
• Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”
The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
For more information on qualifying for a return, see our Returns policy.
Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.
For more information on qualifying for a return, see our Returns policy.
Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:
STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.
STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label.
STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.
STEP 4:
Return the parcel according to the instructions of your chosen return carrier.
STEP 5:
Keep the proof of return postage.
STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.
NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Can I exchange my purchase?
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.
Is International Exchange allowed?
Can I change my delivery address?
How can I check product availability?
Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address
To check instore availability please follow these instructions:
1) Select the product of your choice at our online shop
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.
What size should I buy?
At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.
Why did my purchase not qualify for the promotion?
If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.
If you need further support, please contact our customer service team.
Where can I find information on the current promotion?
Is my item repairable?
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.
If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder
Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.