FAQ
Products
Since 1989, all genuine Swarovski products feature the Swarovski Swan logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.
You will find the following logos on almost all Swarovski crystal and jewellery products:
Square Silver Crystal SC logo (1976 - 1988)
sCs/SCS logo (Swarovski Crystal Society 1987 - present)
Swan logo (1989 - present)
Please note that Swarovski generally does not produce custom-designed items but will personalise products offered from our corporate gifts offering. We also offer a personalisation option for the Christmas Ornament, Annual Edition. This customised product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed.
Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please visit Corporate Gifts.
Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance.
Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons.
The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewellery is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewellery is plated with 18k rose gold. The colour is achieved by alloying fine gold with copper.
Purchase
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself. If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.
All sensitive data transferred to and from Swarovski Crystal Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. GlobalCollect, a company specialising in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski using the following email address: payment.solutions@swarovski.com
TO REDEEM A PROMOTIONAL CODE: Simply place your chosen products in the Shopping Bag, enter your voucher code, and click on 'Apply code' to apply the promotion to your order. Voucher codes cannot be used in conjunction with any other offers, or applied to past orders, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection, and special sculptures such as the Crystal Myriad collection. No cash alternatives will be offered.
TO REDEEM A GIFT CARD: Simply place your chosen products in the Shopping Bag and click on ‘Checkout’ to proceed to the payment page, where you can enter your Gift Card number and PIN. The amount on your Gift Card will automatically be deducted from the total of your order, and any remaining amount will stay on the card for future use. If your order exceeds the value of your Gift Card, the remaining balance must be paid using another payment method. Only one Gift Card can be used per order. Gift Cards can be redeemed online. They are also accepted in selected stores in some countries. Use the Store Finder to find out whether you can redeem your Gift Card in your local store.
The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.
The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalised service to make your shopping experience the most convenient possible.
Swarovski Crystal Online uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognise your browser and to offer you more personalised service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.
BE SWAROVSKI
If you already have a user account on our website, you need to log into your Swarovski online account in order to register your Be Swarovski membership number. Please go to your profile and below your email you will find the option: Be Swarovski membership details. Here you have to insert your membership number and click on 'Save'. You will get a notification that your details have been registered to your account.
If you don’t have a user account on our website yet, you need to create one with your Be Swarovski membership number. Go to the Be Swarovski landing page: www.swarovski.com/beswarovski and tick the box 'First time online' under 'I am a member'. Enter your membership number and your postal code and/or last name and click on 'Create online account'. Please check or complete your data, define your online password and submit. You will receive an email confirmation that you have been successfully registered.
Please make sure that your Be Swarovski membership number is registered in your online account in order to redeem your Be Swarovski rewards.
You will then be able to add the Be Swarovski rewards in the Shopping Bag. Either click on the link in your reward email and your code will be added automatically to the Shopping Bag, or copy and paste the online code from your reward email into the Shopping Bag.
Please be aware that the loyalty gift is only redeemable in store and not on the website.
Products
Since 1989, all genuine Swarovski products feature the Swarovski Swan logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.
You will find the following logos on almost all Swarovski crystal and jewellery products:
Square Silver Crystal SC logo (1976 - 1988)
sCs/SCS logo (Swarovski Crystal Society 1987 - present)
Swan logo (1989 - present)
Please note that Swarovski generally does not produce custom-designed items but will personalise products offered from our corporate gifts offering. We also offer a personalisation option for the Christmas Ornament, Annual Edition. This customised product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed.
Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please visit Corporate Gifts.
Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance.
Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons.
The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewellery is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewellery is plated with 18k rose gold. The colour is achieved by alloying fine gold with copper.
Purchase
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself. If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.
All sensitive data transferred to and from Swarovski Crystal Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. GlobalCollect, a company specialising in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski using the following email address: payment.solutions@swarovski.com
TO REDEEM A PROMOTIONAL CODE: Simply place your chosen products in the Shopping Bag, enter your voucher code, and click on 'Apply code' to apply the promotion to your order. Voucher codes cannot be used in conjunction with any other offers, or applied to past orders, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection, and special sculptures such as the Crystal Myriad collection. No cash alternatives will be offered.
TO REDEEM A GIFT CARD: Simply place your chosen products in the Shopping Bag and click on ‘Checkout’ to proceed to the payment page, where you can enter your Gift Card number and PIN. The amount on your Gift Card will automatically be deducted from the total of your order, and any remaining amount will stay on the card for future use. If your order exceeds the value of your Gift Card, the remaining balance must be paid using another payment method. Only one Gift Card can be used per order. Gift Cards can be redeemed online. They are also accepted in selected stores in some countries. Use the Store Finder to find out whether you can redeem your Gift Card in your local store.
The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.
The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.
The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalised service to make your shopping experience the most convenient possible.
Swarovski Crystal Online uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognise your browser and to offer you more personalised service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.
BE SWAROVSKI
If you already have a user account on our website, you need to log into your Swarovski online account in order to register your Be Swarovski membership number. Please go to your profile and below your email you will find the option: Be Swarovski membership details. Here you have to insert your membership number and click on 'Save'. You will get a notification that your details have been registered to your account.
If you don’t have a user account on our website yet, you need to create one with your Be Swarovski membership number. Go to the Be Swarovski landing page: www.swarovski.com/beswarovski and tick the box 'First time online' under 'I am a member'. Enter your membership number and your postal code and/or last name and click on 'Create online account'. Please check or complete your data, define your online password and submit. You will receive an email confirmation that you have been successfully registered.
Please make sure that your Be Swarovski membership number is registered in your online account in order to redeem your Be Swarovski rewards.
You will then be able to add the Be Swarovski rewards in the Shopping Bag. Either click on the link in your reward email and your code will be added automatically to the Shopping Bag, or copy and paste the online code from your reward email into the Shopping Bag.
Please be aware that the loyalty gift is only redeemable in store and not on the website.