In order to better assist you, please select a topic
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactTopicFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your topic',
message_en: 'Please select your topic'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
$(data.element).attr('aria-invalid', 'true');
// Get error messages
var messages = data.fv.getMessages(data.element);
// â Announce error to screen readers
if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true);
ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]);
}
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
if ($(data.element).closest('.js-advent-calendar-container').length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false);
}
data.fv.disableSubmitButtons(false);
// â Remove aria-invalid on field
$(data.element).attr('aria-invalid', 'false');
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactTopic';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactTopicFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
2
Thema
Wählen Sie eines der folgenden Themen aus
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your subject',
message_en: 'Please select your subject'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
$(data.element).attr('aria-invalid', 'true');
// Get error messages
var messages = data.fv.getMessages(data.element);
// â Announce error to screen readers
if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true);
ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]);
}
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
if ($(data.element).closest('.js-advent-calendar-container').length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false);
}
data.fv.disableSubmitButtons(false);
// â Remove aria-invalid on field
$(data.element).attr('aria-invalid', 'false');
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactSubject';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': {
trigger: 'keyup',
validators: {
notEmpty: {
message: 'Please enter your subject',
message_en: 'Please enter your subject'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
$(data.element).attr('aria-invalid', 'true');
// Get error messages
var messages = data.fv.getMessages(data.element);
// â Announce error to screen readers
if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true);
ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]);
}
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
if ($(data.element).closest('.js-advent-calendar-container').length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false);
}
data.fv.disableSubmitButtons(false);
// â Remove aria-invalid on field
$(data.element).attr('aria-invalid', 'false');
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'contactSubjectOther';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectOtherFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
{"didYouKnowLabel":"Did you know:","product-size":["To know your perfect size, please use our size guide.","For more information please check <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">Size Guide</a>"],"product-availability":["To check in-store availability, follow these steps:<br/>1. Choose your product from our online shop.<br/>2. On the product details page, next to “Add to Bag”, select “Find in-store”, then click “Click & Collect: Check Availability”.<br/>3. Enter your current or preferred location and browse the available options.","For more information please check <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">FAQ</a>"],"product-colors":["Please use the Colour Filter in the product list page or check the colour variations on the product detail page to find the perfect match."],"promotion-info":["Swarovski runs sale promotions throughout the year, to stay up to date, we recommend signing up to our newsletter."],"promotion-extension":["Our promotions always have set validity periods and once the end date has passed, either the discount voucher codes automatically stop functioning or the standard price returns.","Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion."],"promotion-quality":["Check the promotion Terms & Conditions to ensure your item qualifies and confirm your order was placed within the promotion period.","For more details, see our <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-resendOrderConfirmation":["Certainly! If you like an update on your order, please visit <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>.","If you don't know your order number, simply provide your email address, and we'll resend the order confirmation"],"order-orderStatus":["You can easily check the status of your order here <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">Order Status</a>"],"order-cancelEntire":["An order cancellation may be possible within 15 minutes (approximately) of receipt of your order confirmation.","For more information please check <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-cancelPartially":["Partial cancellations aren't possible, only full order cancellations within approximately 15 minutes of confirmation. See <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a> for details."],"order-changeBillingAddress":["We are unable to change a billing addresses."],"order-return":["You can follow the steps outlined in our <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">FAQ</a> for detailed guidance."],"order-returnPolicy":["For more information on our return policy, please click here <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["Returns take around 14 working days. You'll receive a confirmation email once we get your return, and refund may take up to 10 working days to appear in your account.","For more details, see our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeProduct":["Exchanges aren't possible. Please return unwanted items per our returns policy and place a new order for the correct product.","For more details, see our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeInStore":["You can find detailed information in our <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">FAQ</a>"],"exchange-exchangeProductFromAnotherCountry":["Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad."],"delivery-tracking":["Sie haben den Tracking-Link mit Ihrer Versandbestätigung erhalten. Alternativ können Sie den Fortschritt Ihrer Sendung hier überprüfen: <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>."],"delivery-damagedItem":["Wir entschuldigen uns für die Unannehmlichkeiten. Bitte wenden Sie sich an unseren Kundenservice und senden Sie Bilder der Versandverpackung und des beschädigten Produkts, damit wir eine Lösung für Sie finden können."],"delivery-missingItem":["Wir entschuldigen uns für die Unannehmlichkeiten. Wurde die Versandverpackung manipuliert? Bitte kontaktieren Sie unseren Kundenservice und senden Sie Fotos der Versandverpackung, wir werden dies untersuchen und eine Lösung für Sie finden."],"delivery-changeAddress":["Eine Änderung der Lieferadresse oder des Lieferdatums ist möglicherweise nicht mehr möglich, sobald ein Paket unterwegs ist. Sie können das Webportal unseres Lieferpartners nutzen, um die Lieferoptionen zu verwalten.","Weitere Informationen finden Sie in unseren <a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">FAQ</a>"],"delivery-changeCountry":["Die Lieferung in ein anderes Land/eine andere Region ist nicht möglich. Bitte bestellen Sie im Online-Shop des Lieferziels. Um Land/Region und Sprache zu ändern, klicken Sie auf den Namen des Landes/der Region im Auswahlmenü."],"payment-electronicCard":["Elektronische Geschenkkarten werden an der Zahlungsstelle im Checkout eingegeben. Stellen Sie sicher, dass Sie die 10- oder 16-stellige Kartennummer korrekt eingeben. Achten Sie darauf, keinen Rabatt- oder Gutscheincode einzugeben.","Weitere Informationen finden Sie hier <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["Um mit mehreren Geschenkkarten bezahlen zu können, folgen Sie bitte den Schritten zum Zusammenführen von Geschenkkarten in der Zahlungsphase."],"payment-payWith":["Um Ihre Geschenkkarte einzulösen, folgen Sie bitte den einfachen Schritten, die in unseren <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a> erklärt werden."],"payment-rejection":["Bitte stellen Sie sicher, dass Ihre Zahlungs- und persönlichen Daten übereinstimmen.","Weitere Informationen finden Sie in unseren <a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>."],"website-unableToCheckout":["Bitte prüfen Sie hier, bevor Sie uns kontaktieren <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">FAQ Website-Problem</a>.","Weitere Informationen finden Sie in unseren <a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>."],"website-resetPassword":["Bitte verwenden Sie die Funktion „Passwort vergessen“."],"website-unableToLogin":["Bitte verwenden Sie die Funktion „Passwort vergessen“. Weitere Informationen finden Sie hier <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>."],"swarovskiclub-unsubscribeNewsletter":["Wir senden zwei Arten von E-Mails: Newsletter mit Aktionen und Kollektionen sowie Mitgliedschafts-Updates (Belohnungen, Status oder Programmänderungen). Um sich von Newslettern abzumelden, klicken Sie auf „Abmelden“ am Ende der E-Mail oder aktualisieren Sie Ihre Einstellungen in „Mein Konto“ auf Swarovski.com. Um alle Kommunikationen, einschließlich Belohnungen, zu beenden, kontaktieren Sie bitte den Kundenservice, um Ihr Konto zu schließen."],"swarovskiclub-emailAfterUnsubscribe":["Wenn Sie unseren Newsletter abbestellt haben, aber weiterhin Swarovski Club-Mitglied sind, erhalten Sie weiterhin E-Mails zu Belohnungen, Statusstufen oder Programmänderungen. Um diese zu stoppen, kontaktieren Sie bitte den Kundenservice, um Ihr Konto zu schließen. Möglicherweise sind Sie auch für Updates einer unserer Sub-Marken registriert."],"swarovskiclub-voucherNotWorking":["Für weitere Details besuchen Sie bitte unseren FAQ-Eintrag darüber, wie Sie Ihre Clubmitgliedschaft verknüpfen und Ihren Rabattgutschein einlösen können <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>."],"swarovskiclub-extendedVoucher":["Die Rabattgutscheine des Swarovski Clubs können nicht verlängert werden. Die Gültigkeitsdauer ist in den Allgemeinen Geschäftsbedingungen angegeben, die in der Belohnungs-E-Mail enthalten sind, die Sie erhalten haben."],"swarovskiclub-saleItem":["Die Rabattgutscheine des Swarovski Clubs können nicht für reduzierte Artikel verwendet werden. Weitere Einzelheiten finden Sie in den Allgemeinen Geschäftsbedingungen, die in der Belohnungs-E-Mail angegeben sind, die Sie erhalten haben."],"swarovskiclub-birthdayGiftVoucher":["Sie können Ihr Geschenk in Ihrem bevorzugten Geschäft abholen. Wenn Sie keines haben oder nicht sicher sind, welches Sie besuchen sollen, können Sie sich in Ihr Konto einloggen und ein bevorzugtes Geschäft auswählen. Alternativ können Sie auch unseren Filialfinder nutzen, um ein Geschäft zu finden, das den Swarovski Club anbietet. Kunden in einigen Märkten können ihr Geschenk online mit ihrem nächsten Online-Einkauf einlösen."],"scsmembership-renewMembership":["Um Ihre Mitgliedschaft zu verlängern, folgen Sie bitte den einfachen Schritten, die in unseren <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a> beschrieben sind."],"scsmembership-becomeMember":["Um ein neues Mitglied zu werden, folgen Sie bitte den einfachen Schritten, die in unseren <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a> beschrieben sind."],"scsmembership-membershipArrival":["Mitgliedschaftspakete werden in der Regel 4-6 Wochen nach der Anmeldung versandt, wobei neue oder erneuerte Mitgliedschaften am ersten Tag des Folgemonats verschickt werden. Für 3-Jahres-Mitgliedschaften (2. und 3. Jahr) werden Pakete früh im Jahr verschickt, damit Mitglieder das Jahresgeschenk genießen und neue Neuheiten entdecken können."],"warranty-itemCoveredByWarrant":["Swarovski bietet eine umfassende Garantie auf Herstellungs- und Materialfehler für Produkte, die in offiziellen Geschäften oder bei autorisierten Händlern gekauft wurden.","Für weitere Informationen zu unserer Garantiepolitik schauen Sie in unsere <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>"],"warranty-warrantyPolicy":["Für einen vollständigen Überblick über unsere Garantiebedingungen besuchen Sie bitte unseren speziellen <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">FAQ</a>-Bereich."],"repair-repairableItem":["Um mehr herauszufinden, bringen Sie bitte Ihr Produkt und den Kaufnachweis in einen Swarovski Store in Ihrer Nähe zur Begutachtung.","Ihren nächstgelegenen Store finden Sie mit unserem Online-<a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Storefinder</a>"],"repair-status":["Hier können Sie ganz einfach den Status Ihrer Reparatur überprüfen: <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">Reparaturstatus anzeigen</a>"],"repair-cost":["Bitte bringen Sie Ihr Produkt und den Kaufnachweis in den Swarovski Store in Ihrer Nähe zur Begutachtung.","Ihren nächstgelegenen Store finden Sie ganz einfach mit unserem Online-<a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">Storefinder</a>"],"repair-visitStore":["Sie müssen ein Geschäft aufsuchen, da nur autorisierte Geschäfte in der Lage sind, das Produkt ordnungsgemäß zu bewerten und zu reparieren."]}
3
Kontaktoptionen
Wählen Sie Ihre bevorzugte Kontaktoption
Email
Estimated waiting time:
1- 3 business days
If you have a question or require further information, then please feel free to contact us using the form below. We would be happy to help.
$(this).closest('#in-contactEmailFormConfigWrapper').find('.js-in-contactEmailFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactEmailFormDefinition_title]': {
trigger: 'change',
validators: {
}
},
'values[contactEmailFormDefinition_firstName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Please enter letters only (no full stops)');
messagesEN.push('Please enter letters only (no full stops)');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Please enter your first name.',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[contactEmailFormDefinition_lastName]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) {
messages.push('Please enter letters only (no full stops)');
messagesEN.push('Please enter letters only (no full stops)');
errorOccured |= true;
}
if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) {
messages.push('Minimum length is 2 characters');
messagesEN.push('Minimum length is 2 characters');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
notEmpty: {
message: 'Please enter your last name.',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'You have exceeded the maximum length of 40 characters for this field',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[contactEmailFormDefinition_phone]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) {
messages.push('please enter your phone number. (Numbers only, no spaces)');
messagesEN.push('please enter your phone number. (Numbers only, no spaces)');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'You have exceeded the maximum length of 20 characters for this field',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
max: 20
},
callbackPhone: {
alias: 'callback',
message: 'Please enter your telephone number',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
if (value === '') {
return true;
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown';
if (!isValidPrefix) {
return false;
}
var prefix = prefixCountry.split("+")[1];
var isMinimumLength = true;
var minLength = "";
if (minLength !== null) {
if (value.startsWith("+")) {
if ((value.length - prefix.length - 1) < minLength) {
isMinimumLength = false;
}
}
else if (value.length < minLength) {
isMinimumLength = false;
}
}
return isMinimumLength;
}
},
}
},
'values[contactEmailFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''),
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Please enter your email address.',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 70',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[contactEmailFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please enter your country\/region.',
message_en: 'Please enter your country\/region.'
}
}
},
'values[contactEmailFormDefinition_swaClubMember]': {
trigger: 'change',
validators: {
}
},
'values[contactEmailFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[contactEmailFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your SCS Membership number',
message_en: 'Please enter your SCS Membership number'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 11',
message_en: 'The number of characters for this field must be between 0 and 11',
min: 0
,
max: 11
},
}
},
'values[contactEmailFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter a message',
message_en: 'Please enter a message'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 1000',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[contactEmailFormDefinition_contactOrderNo]': {
trigger: 'blur',
validators: {
callback: {
callback: function(value, validator, $field) {
var messages = [];
var messagesEN = [];
var errorOccured = false;
if ($field.attr('regexCheckDisabled') === 'true') {
return true;
}
if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) {
messages.push('Please enter a valid order number (15 digits)');
messagesEN.push('Please enter a valid order number (15 digits)');
errorOccured |= true;
}
if (errorOccured) {
return {
valid: false,
message: messages.join('<br/>'),
message_en: messagesEN
}
} else {
return true;
}
}
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[contactEmailFormDefinition_contactRepairNo]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
},
'values[contactEmailFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your topic',
message_en: 'Please select your topic'
}
}
},
'values[contactEmailFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Please select your subject',
message_en: 'Please select your subject'
}
}
},
'values[contactEmailFormDefinition_contactSubjectTxt]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'Please enter your subject',
message_en: 'Please enter your subject'
},
stringLength: {
message: 'The number of characters for this field must be between 0 and 40',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
$(data.element).attr('aria-invalid', 'true');
// Get error messages
var messages = data.fv.getMessages(data.element);
// â Announce error to screen readers
if ($(data.element).closest('.js-advent-calendar-container').length > 0 && messages.length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, true);
ACC.adventcalendar.announceToScreenReader('Error: ' + messages[0]);
}
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
if ($(data.element).closest('.js-advent-calendar-container').length > 0 &&
window.ACC &&
window.ACC.adventcalendar &&
typeof ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes === 'function') {
const selectedField = data.element.attr('id');
ACC.adventcalendar.adventcalendarUpdateErrorSpanAttributes(selectedField, false);
}
data.fv.disableSubmitButtons(false);
// â Remove aria-invalid on field
$(data.element).attr('aria-invalid', 'false');
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'contactEmail';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactEmailFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};