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Title:
Če iščete uporabne odgovore, ste na pravem mestu. Pobrskajte med spodnjimi možnostmi in z nekaj kliki boste dobili odgovore na svoja vprašanja.

자주 묻는 질문

나의 온라인 주문 상태를 알고 싶습니다.

Enter order details
Vnesite podatke z naročila, ki so navedeni v potrdilu, ki ste ga prejeli po e-pošti, in na računu.
*Obvezna polja
Order Number *
Priimek *
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('The order number must only contain alphanumerical characters.'); messagesEN.push('The order number must only contain alphanumerical characters.'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter the order number.', message_en: 'Please enter the order number.' }, } }, 'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Vnesite svoj priimek.', message_en: 'Vnesite svoj priimek.' }, stringLength: { message: 'Število znakov v tem polju mora biti med 0 in 35', message_en: 'The number of characters for this field must be between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

나의 온라인 주문 를 취소할 수 있나요?

 We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancellation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancellation is still possible, you will be asked to confirm the action. 
If the cancellation button is greyed out inactive, your order can’t be changed or cancelled at this stage.

If you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will make every effort to process your request.

If cancellation is no longer possible, unwanted items can be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

How do I return my online order?

Online purchase
To register your return, please returns.swarovski.com to get your return label/QR code.

• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code. 

• Pack the item(s) to be returned in the original carton using the original packaging materials.

• Return the parcel according  to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.

• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.

Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”

The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only. 
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

For more information on qualifying for a return, see our Returns policy.

Instore purchase 
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store. 

For more information on qualifying for a return, see our Returns policy.

Lahko zamenjam kupljeni izdelek?

Zamenjava spletnih nakupov, poslanih po pošti, ni možna. Vračila za vrnjene izdelke bodo nakazana na isto vrsto plačila, ki ste jo uporabili za plačilo. Za pravi izdelek morate oddati novo spletno naročilo.
Ali zgolj za menjave izdelka z istim izdelkom druge velikosti, skladno z razpoložljivostjo. Obiščite svojo najbližjo prodajalno (izjema so koncesije) povezava iskalec prodajaln

Je mednarodna izmenjava dovoljena?

Zaradi različnih razlogov (kar brez omejitev vključuje različne kolekcije nakita v ZDA, Aziji in Evropi ter sistem prodaje na poti, različne davke, različne cenovne strukture, krajevne zakonske zahteve, logistične razloge) podjetje Swarovski nima mednarodne politike zamenjav ali vračil. Kot rezultat ne moremo zamenjati, nadomestiti ali ponuditi povračila za izdelke, ki ste jih kupili v tujini*.

Ali lahko spremenim naslov za dostavo?

Ko je paket na poti, ni vedno mogoče spremeniti naslova za dostavo ali datuma dostave. Prek spletnega portala našega partnerja za dostavo boste morda imeli možnost dostave paketa na način, ki vam najbolj ustreza.

Kje lahko preverim razpoložljivost izdelka?

Izdelek je v spletni trgovini razpoložljiv, če ga lahko s klikom gumba »Dodaj v košarico« dodate v košarico. Če je gumb onemogočen, to pomeni, da izdelka trenutno nimamo na zalogi.

Za izdelke, ki niso na voljo, se lahko naročite na obvestilo o razpoložljivosti, tako da na strani s podatki o izdelku kliknete gumb »Obvestite me« in vnesete svoj e-poštni naslov.

Za preverjanje razpoložljivosti izdelka v fizični trgovini sledite naslednjim navodilom:​

1) Izberite želeni izdelek v naši spletni trgovini​.
2) Na strani s podatki o izdelku pod gumbom »Dodaj v košarico« izberite »Preveri razpoložljivost v trgovini«.
3) Vnesite svojo trenutno ali želeno lokacijo in to je vse. Zdaj lahko izbirate med ponujenimi možnostmi.

Katero velikost naj kupim?

At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.

Why did my purchase not qualify for the promotion?​

If your recent order did not qualify for the promotion, please check the promotion Terms & Conditions to ensure that the item you ordered was not excluded from the promotion.​

If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.​

If you need further support, please contact our customer service team.

Where can I find information on the current promotion?

Swarovski runs sale promotions throughout the year. To stay up to date, we recommend signing up to our newsletter

Is my item repairable?

請攜帶您的貨品和購買證明,到最近的Swarovski 店舖,他們十分樂意為您提供協助並檢查貨品。​

如果我們發現貨品有瑕疵,而該瑕疵被認定屬於保固服務範圍內,就會更換貨品或提供維修服務。​

如果損壞不屬保固範圍內,維修服務可能會收費。

您可以利用我們的線上店鋪搜尋查找最近的店鋪:www.swarovski.com/store-finder

請注意︰如果未能出示購買證明,或該貨品已過保固期,我們可能會取收維修服務的費用。

 

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