SWAROVSKI PRODUCTS

The metal components of Swarovski watches are made of stainless steel, that is virtually immune to rust, discoloration, and corrosion.

Nickel is also a component part of this composition.

All materials used for Swarovski watches comply with European regulations on nickel release.

In some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, we recommend that you cease wearing Swarovski watches.

Swarovski watches are embellished with premium quality Swarovski crystals.

1. Remove product from the packaging.

2. To install the Swarovski sparkling case, position it carefully on top of the Apple Watch®.

3. Ensure that the Swarovski case matches the shape of the Apple Watch® in line with the position of the buttons.

4. To remove the Swarovski case, detach it carefully by lifting it up from the Apple Watch®.

5. To clean the Swarovski case, use a clean, dry and antistatic cloth to remove light dust layers. For heavier dirt, use lukewarm water with a little dishwashing detergent.

6. The Swarovski sparkling case is specifically designed for the Apple Watch® in size 40mm and 44mm and is compatible with Apple Watch® Series 4 and 5.

7. Avoid contact with water as the Swarovski sparkling case is a delicate product.

8. Apple Watch® is a trademark of Apple Inc.

9. Swarovski is not liable for defects or malfunction caused by misuse, abuse, failure to follow provided instructions, or use with equipment with which it is not intended to be used.

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

Sparkling Dance is a special collection and some pieces contain moving parts. To keep the movement of the piece free to dance, we recommend cleaning on a regular basis. Place the article into lukewarm water with a few drops of dishwashing liquid.

General care:
1. Store your jewelry in the original packaging or a soft pouch to avoid damage.
2. Polish your jewelry frequently with a lint free cloth to maintain its original sparkle.
3. Avoid contact that may scratch or chip the crystal.

Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes, and/or make up in order to prevent stains and/or damage.

Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil.

Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers.
The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions.
The warranty only covers damage that in the opinion of Swarovski or an authorised Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:

1. Replaced by an identical piece, if available:

2. Substituted with a piece of comparable value
The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company.

If products are sent by post they should be insured and sent by certified or registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge.
Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products.
Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.

Watches: to view the watches warranty, please download PDF.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

You will receive one certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Unfortunately, certificates of authenticity cannot be replaced.