If you’ve changed your mind about a purchase, don’t worry; you have up to 7 days after receipt to return your Swarovski Created Diamonds purchase.

To qualify for a return:

• You will need proof of purchase such as your original receipt or order confirmation.
• Items must be in a new, unused condition and we reserve the right not to accept the return if the item shows signs of wear.
• All items returned must include all original packaging materials and tags including the IGI certificate.

The following Swarovski Created Diamonds items cannot be returned:

• Items that have been personalized, adjusted to fit, customized, engraved, or made-to-order.
• Swarovski Created Diamonds jewelry purchased from a different country.

For further details, please refer to the Swarovski Created Diamonds Return Policy. 

Online Purchase Customer satisfaction is our priority. You may return your online order up to 7 days after receipt of your Swarovski Created Diamonds.

Option 1: Return online
To return your order, please follow the steps below:

STEP 1:
To register your return, please visit returns.swarovski.com.

STEP 2:
Enter your online order number and email address and follow the instructions to complete your return registration and receive your unique QR code or return label.

STEP 3:
Pack the item(s) to be returned in its original packaging materials. Make sure to include all tags and the IGI certificate.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of postage safe.

STEP 6:
Please allow approximately 14 working days for the return process once we have received your return. Once your online return has been processed, you’ll receive a return confirmation email, and the refund will be issued to your original order payment method. Refunds may take up to 10 working days to appear in your account.

Option 2: Return to Store

In-store Purchases All items must be returned within 7 days of purchase to a Swarovski store with proof of purchase. Items purchased in a Swarovski store cannot be returned through our online store.

For more information, please refer to the Swarovski Created Diamonds Return Policy.

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased directly from Swarovski or an authorized retailer meets high standards of quality and craftsmanship. The warranty period varies:

• Standard Swarovski Created Diamonds jewelry is covered for three years from the original purchase date (or longer if required by law).
• Made-to-order Swarovski Created Diamonds jewelry is covered for five years from the original purchase date (or longer if required by law).

What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewelry is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.

What is Not Covered by Swarovski Created Diamonds Warranty?
The warranty does not cover:

• Damage caused by accidents, misuse, or abuse.
• Changes made to the jewelry by anyone other than Swarovski or its authorized partners.
• Normal wear and tear including scratches and discoloration due to chemical exposure.
• Loss or theft of the jewelry or diamonds.

Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy. 

We currently do not offer insurance for Swarovski Created Diamonds jewelry. We recommend referring to your private insurance policy for options to insure your jewelry.

原産地証明


原産地証明として、0.25カラット以上のすべてのラボラトリー・グロウン・ダイヤモンド にはレーザーエングレービングが施されています。これは、高倍率の顕微鏡でのみ見ることができ、本物のSwarovski Created Diamonds 商品であることの証明となります。 

国際的な認証

GalaxyとEternityコレクションに使用されているラボラトリー・グロウン・ダイヤモンドは、IGI（International Gemological Institute）の認証を受けています。ダイヤモンドはひとつひとつ、カット、カラー、クラリティ、カラットの4Cに従って評価されています。これらのコレクションに使用されているストーンはそれぞれ、カラーはG以上、クラリティはVS以上と卓越した品質を誇ります。 

さらに検証するには、ご購入時に添付されたIGI証明書から、Swarovski Created Diamondsジュエリーの真正性と品質をご確認いただけます。

18Kゴールド、14Kゴールド、または925シルバーにセットされたSwarovski Created Diamondsは、特別な配慮が必要な繊細な素材です。 ジュエリーを可能な限り最高の状態に保てるよう、以下のガイドラインに従ってください。

ジュエリーの保管

• 傷がつかないように、ジュエリーはご購入時のパッケージに入れて保管してください。
• ジュエリーやパーツそれぞれが互いに絡んだり、擦れたり、引っかき傷がつかないように注意します。

ジュエリーのクリーニング

• Swarovskiのクリーニングクロスまたは糸くずの出ない柔らかい布を使用して、素材の輝きを維持します。
• メタル素材のクリーニングにはティッシュペーパーやペーパータオルを使用しないでください。傷がつくことがあります。
• ジュエリーは、極薄い石鹸水と柔らかいブラシで洗います。

毎日のケア

• メタル素材のなかでも、ゴールドとシルバーは比較的柔らかいものです。ファイン・ジュエリーの取り扱いにはご注意ください。
• 家事や屋外での作業、手洗い、シャワー、入浴、水泳や、香水、ヘアスプレー、石鹸、ローションなどのボディケア用品を使用する際には、その前にジュエリーを外してください。
• ジムでのエクササイズやプレイヤー同士の接触を伴うスポーツをする際には、ジュエリーを着用しないでください。
• 装いをするときはジュエリーを最後につけ、脱ぐときはジュエリーを先に外します。

これらのお手入れ方法に従うことで、Swarovski Created Diamondsジュエリーを今後も可能な限り最高の状態に保つことができます。