Frequently asked questions
Swarovski Created Diamonds
What is Swarovski Created Diamonds Upgrade Program?
Swarovski Created Diamonds Upgrade Program allows you to upgrade your fine jewelry within 10 years of purchase. When you choose to upgrade, you receive 80% of the original value of your Swarovski Created Diamonds piece as credit towards a new Swarovski piece.
To benefit from the program, visit a Swarovski boutique or the authorized retailer where you made your purchase along with your original receipt. The program is subject to eligibility and is only available in India.
For further details, please refer to the Terms & Conditions.
What Is Swarovski Created Diamonds jewelry return and exchange policy?
If you’ve changed your mind about a purchase, don’t worry; you have up to 30 days after receipt to return your Swarovski Created Diamonds purchase.
To qualify for a return:
- You will need proof of purchase such as your original receipt or order confirmation.
- Items must be in a new, unused condition and we reserve the right not to accept the return if the item shows signs of wear.
- All items returned must include all original packaging materials and tags including the IGI certificate.
The following Swarovski Created Diamonds items cannot be returned:
- Items that have been personalized, adjusted to fit, customized, engraved, or made-to-order.
- Swarovski Created Diamonds jewelry purchased from a different country.
For further details, please refer to the Swarovski Created Diamonds Return Policy.
How do I return Swarovski Created Diamonds?
Option 1: Return online
To return your order, please follow the steps below:
STEP 1:
To register your return, please visit returns.swarovski.com.
STEP 2:
Enter your online order number and email address and follow the instructions to complete your return registration and receive your unique QR code or return label.
STEP 3:
Pack the item(s) to be returned in its original packaging materials. Make sure to include all tags and the IGI certificate.
STEP 4:
Return the parcel according to the instructions of your chosen return carrier.
STEP 5:
Keep the proof of postage safe.
STEP 6:
Please allow approximately 14 working days for the return process once we have received your return. Once your online return has been processed, you’ll receive a return confirmation email, and the refund will be issued to your original order payment method. Refunds may take up to 10 working days to appear in your account.
Option 2: Return to Store
In-store Purchases All items must be exchanged within 30 days of purchase to a Swarovski store with proof of purchase. Items purchased in a Swarovski store cannot be returned through our online store.
For more information, please refer to the Swarovski Created Diamonds Return Policy.
What is your repair policy ?
Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:
Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.
Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.
If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.
Repair Service Conditions:
A defective item can only be repaired if:
- The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
- The repair is feasible.
- Spare parts are available.
How to Request a Repair:
To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.
For further assistance, please contact your nearest Swarovski store or Customer Service.
What Is the warranty on Swarovski Created Diamonds jewelry?
Swarovski warrants that Swarovski Created Diamonds jewelry purchased directly from Swarovski or an authorized retailer meets high standards of quality and craftsmanship. The warranty period varies:
- Standard Swarovski Created Diamonds jewelry is covered for three years from the original purchase date (or longer if required by law).
- Made-to-order Swarovski Created Diamonds jewelry is covered for five years from the original purchase date (or longer if required by law).
What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewelry is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.
What is Not Covered by Swarovski Created Diamonds Warranty?
The warranty does not cover:
- Damage caused by accidents, misuse, or abuse.
- Changes made to the jewelry by anyone other than Swarovski or its authorized partners.
- Normal wear and tear including scratches and discoloration due to chemical exposure.
- Loss or theft of the jewelry or diamonds.
Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy.
How can I insure Swarovski Created Diamonds jewelry ?
如何驗證 Swarovski Created Diamonds 首飾為真品及其證明書？
產地來源證明
每顆 0.25 克拉以上的實驗室培育鑽石，都有雷射鐫刻作為產地來源證明。只有使用高倍數放大鏡才可以看到，證明其為貨真價實的 Swarovski Created Diamonds 真品。
國際認證
Galaxy 和 Eternity 系列產品中的實驗室培育鑽石，都經過 IGI 國際寶石研究院的檢驗與認證。每顆鑽石都按照 4C 進行評估：切割、顏色、淨度、克拉重量。這個系列產品中的每顆寶石，都擁有卓越品質，色彩為 G+ 等級，淨度為 VS+ 等級。
如需進一步驗證，您可參考購買時隨附的 IGI 證明書，確保 Swarovski Created Diamonds 首飾為真品並具備上乘品質。
我要如何保養及維護 Swarovski Created Diamonds 首飾？
Swarovski Created Diamonds 鑲嵌於 18 K金、14 K 金 或 925 純銀底座，皆為精緻材質，需要特別保養照護。為確保首飾能盡量維持最佳狀態，請遵照以下指導原則：
首飾存放
- 首飾請存放在原始包裝中，避免產生刮痕。
- 確保各件首飾不會相互纏繞、摩擦、刮傷。
首飾清潔
- 使用 Swarovski 清潔布或柔軟無棉絮布料，維持材質的光澤度。
- 請勿使用面紙或紙巾清潔金屬，以免在金屬表面留下劃痕。
- 用稀釋肥皂水及軟刷，清潔您的首飾。
日常保養
- 金和銀都是相對較柔軟的金屬，因此請謹慎照料您的珠寶首飾。
- 在從事任何家事和室外雜務工作、洗手、淋浴、沐浴、游泳、或塗抹香水、髮膠、肥皂、乳液等身體保養品前，請先把首飾取下。
- 在健身房運動或從事接觸性運動時，避免佩戴首飾。
- 穿衣時請最後戴上首飾，脫衣時請最先取下首飾。
只要遵循這些保養指示，就能讓您的 Swarovski Created Diamonds 首飾在未來的歲月中保持最佳狀態。