Warranty
Swarovski warranty policy
Swarovski Created Diamonds warranty policy
Swarovski warrants that Swarovski Created Diamonds jewelry purchased from Swarovski directly or an authorized Swarovski retailer are of merchantable quality and free from material or workmanship defects.
The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.
Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear, and tear, and/or failure to follow the product(s) care advice. Loss of diamonds cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.
To make a claim under this warranty, please Contacte-nos or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.
This warranty is in addition to and does not affect your legal rights.
ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewelry.
Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear, and tear, and/or failure to follow the product(s) care advice. Loss of diamonds cracked or chipped diamonds, dents, misshapen bands scratching, resizing, lost, or stolen jewelry or diamonds occurring after purchase are not covered by this warranty. Discoloration due to exposure to harsh chemicals is also not covered by this warranty.
To make a claim under this warranty, please Contacte-nos or visit your nearest Swarovski store. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.
This warranty is in addition to and does not affect your legal rights.
ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
Comprovativo de compra
Guarde a sua fatura ou recibo como comprovativo de compra.
No caso dos produtos comprados em loja, o recibo de caixa serve de comprovativo de compra e será exigido para qualquer reclamação de garantia.
Mantenha-o em segurança. No caso dos produtos comprados na loja online, o recibo de entrega serve de garantia e de certificado por pedido online.
Para todas as compras online, é necessário apresentar a fatura ou o recibo de entrega para fazer quaisquer reclamações relativas à garantia ou semelhantes.
No caso dos produtos comprados em loja, o recibo de caixa serve de comprovativo de compra e será exigido para qualquer reclamação de garantia.
Mantenha-o em segurança. No caso dos produtos comprados na loja online, o recibo de entrega serve de garantia e de certificado por pedido online.
Para todas as compras online, é necessário apresentar a fatura ou o recibo de entrega para fazer quaisquer reclamações relativas à garantia ou semelhantes.