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Shipping Terms & Conditions

Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day.
Orders placed on weekends and national holidays will be processed and shipped two business days later.
No deliveries are made on weekends or national holidays.

Shipping time: 3-5 business days after processing and shipping
Shipping cost: EUR 6.95
Free shipping over: EUR 75
Express Shipping time: 1-2 business days after processing and shipping
Express Shipping cost: EUR 15

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partner GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.

We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.

For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.

Deliveries and returns on all swarovski.com orders are climate-neutral

As we have our climate at heart, we compensate the unavoidable greenhouse gas emissions of all swarovski.com deliveries and returns. We do so by supporting a selection of certified and high-quality climate action projects through our partner South Pole. Find out more here.

What is scheduled delivery?

Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

Can I change my delivery address?

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Ship to another country/region?

Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.

Where is my parcel?

Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.

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