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Product Information
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$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

Subject

Select one of the following subjects

Please select your subject *
What is the tracking link of my order?
An item from my order arrived damaged
An item from my order is missing
Can you change my delivery address?
How can I send my order to another country?
Other
How do I renew my membership?
How do I become an SCS member?
When will my membership pack arrive?
Other
Is my item repairable?
What is the status of my repair?
How much does a repair cost?
Why do I have to visit a store to have an item repaired?
Other
Can you advise on the product size?
Where is this product available?
What colour options are available?
Other
My postal address is not recognized as a valid address
I am unable to complete the checkout process
Can you reset my account password?
I am unable to login to my account
Other
Other
How do I unsubscribe from the Swarovski Club newsletter?
Why am I still receiving Email from Swarovski after unsubscribing from the newsletter?
My Swarovski Club Voucher does not work
Can my Swarovski Club discount voucher be extended?
Can my Swarovski Club discount voucher be used on sale items?
How do I redeem by birthday gift voucher?
Other
Is my product covered by warranty?
What is your warranty policy?
Other
Can I exchange a product from my online order?
Can I exchange my online purchase in a store?
Can I exchange a product purchased in store another country?
Other
Why is my electronic gift card not accepted online?
Can I use more than 1 electronic gift card as payment?
How do I pay for an online purchase with an electronic gift card?
Why has my payment been rejected?
Why has my payment been refunded?
Other
Can you provide information on the current promotion?
Can you extend the promotion?
Why did my purchase not qualify for the promotion?
Other
Can you resend my order confirmation?
What is the status of my online order?
Can I cancel my entire online order?
Can I cancel part of my online order?
Can you change my billing address?
How do I return my online order?
What is your online return policy?
What is the status of my online refund?
Other
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Subject *
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
3

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Order Number
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Subject *
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Membership number *
1000 characters remaining
Please select your topic *
Product Information
Promotions
Online Orders
Exchange
Delivery
Payment
Website Issue
Swarovski Club
SCS membership
Warranty
Repair
Other
Please select your subject *
What is the tracking link of my order?
An item from my order arrived damaged
An item from my order is missing
Can you change my delivery address?
How can I send my order to another country?
Other
How do I renew my membership?
How do I become an SCS member?
When will my membership pack arrive?
Other
Is my item repairable?
What is the status of my repair?
How much does a repair cost?
Why do I have to visit a store to have an item repaired?
Other
Can you advise on the product size?
Where is this product available?
What colour options are available?
Other
My postal address is not recognized as a valid address
I am unable to complete the checkout process
Can you reset my account password?
I am unable to login to my account
Other
Other
How do I unsubscribe from the Swarovski Club newsletter?
Why am I still receiving Email from Swarovski after unsubscribing from the newsletter?
My Swarovski Club Voucher does not work
Can my Swarovski Club discount voucher be extended?
Can my Swarovski Club discount voucher be used on sale items?
How do I redeem by birthday gift voucher?
Other
Is my product covered by warranty?
What is your warranty policy?
Other
Can I exchange a product from my online order?
Can I exchange my online purchase in a store?
Can I exchange a product purchased in store another country?
Other
Why is my electronic gift card not accepted online?
Can I use more than 1 electronic gift card as payment?
How do I pay for an online purchase with an electronic gift card?
Why has my payment been rejected?
Why has my payment been refunded?
Other
Can you provide information on the current promotion?
Can you extend the promotion?
Why did my purchase not qualify for the promotion?
Other
Can you resend my order confirmation?
What is the status of my online order?
Can I cancel my entire online order?
Can I cancel part of my online order?
Can you change my billing address?
How do I return my online order?
What is your online return policy?
What is the status of my online refund?
Other
* Mandatory Fields
$(this).closest('#aa-contactEmailFormConfigWrapper').find('.js-aa-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter your first name.', message_en: 'Please enter your first name.' }, stringLength: { message: 'You have exceeded the maximum length of 40 characters for this field', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Only letters are allowed'); messagesEN.push('Only letters are allowed'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Minimum length is 2 characters'); messagesEN.push('Minimum length is 2 characters'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a last name', message_en: 'Please enter a last name' }, stringLength: { message: 'You have exceeded the maximum length of 40 characters for this field', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('please enter your phone number. (Numbers only, no spaces)'); messagesEN.push('please enter your phone number. (Numbers only, no spaces)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'You have exceeded the maximum length of 20 characters for this field', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Please enter a phone number', message_en: 'Please enter a phone number', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, notEmpty: { message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, stringLength: { message: 'The number of characters for this field must be between 0 and 70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Please enter your country\/region.', message_en: 'Please enter your country\/region.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your SCS Membership number', message_en: 'Please enter your SCS Membership number' }, stringLength: { message: 'The number of characters for this field must be between 0 and 11', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter a message', message_en: 'Please enter a message' }, stringLength: { message: 'The number of characters for this field must be between 0 and 1000', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Please enter a valid order number (15 digits)'); messagesEN.push('Please enter a valid order number (15 digits)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your topic', message_en: 'Please select your topic' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Please select your subject', message_en: 'Please select your subject' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Please enter your subject', message_en: 'Please enter your subject' }, stringLength: { message: 'The number of characters for this field must be between 0 and 40', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Phone

Phone

Estimated waiting time: 2- 5 minutes

Customer Relations Other Countries/Regions

Swarovski International
Distribution AG
Dröschistrasse 15
9495 Triesen
Principality of Liechtenstein

Opening hours: Mon - Sat: 09:00 - 18:00

Phone:

+423 399 50 69