*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Swarovski x Ariana Grande Capsule Collection, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Newsletters

If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one. 

It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.

If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.

Membership Emails

If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates  and other emails. 

If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.

The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including: 

- Fashion news from Swarovski’s trend and style experts
- Birthday voucher 
- Early access to sales and promotions
- Status recognition and rewards 
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...

Numărul dvs. de membru este folosit pentru a vă identifica contul de membru și a vă asocia achizițiile la acesta. Îl puteți găsi în fiecare e-mail pe care îl primiți de la noi, trebuie doar să derulați până în partea de jos. Ca alternativă, vă puteți autentifica online și îl veți găsi în cadrul imaginii cu cardul din secțiunea „Contul meu”. În cele din urmă, puteți solicita ajutorul oricărui Expert în cristale din magazinele noastre. 

Vă rugăm să consultați instrument de găsire a magazinelor pentru a vedea ce servicii oferim în magazinul dvs. preferat. Ca alternativă, puteți consulta oricând Experții în cristale.  

Yes, you can share a membership with a friend or family member. Keep in mind that, while it may be easier to move up the tiers by sharing a membership, you will also have to share the rewards. We can only provide one reward at a time and once it has been redeemed by a member, it cannot be redeemed again. When placing online orders, you should always use the email address registered to your membership. 

You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.

As part of the program, we send members a birthday surprise (normally on that special day). If we do not have your birthday date, we cannot send this to you.

You can either log in online with your SCS account details and sign up on Swarovski.com/club or ask your local in-store Crystal Expert. 
 

To better understand how Swarovski collects and uses members’ information and how we communicate with you, please read our Privacy Policy here:

Swarovski Club rewards can only be redeemed against full-price items and cannot be combined with any other discounts and offers such as sale, outlet, or promotion items. See previous question for further details.

We issue your rewards 14 days after your qualifying purchase is made, unless you return the purchase during this period. Only purchases made in stores offering the Swarovski Club and on Swarovski.com will count towards your rewards. Please use the store finder to check which stores offer the Swarovski Club.

You will receive your rewards approximately 14 days after making a qualifying purchase, unless you return your purchase during this period.

Please note that the rewards programs vary by country, so you can only accumulate qualifying purchases and redeem rewards in the country where you signed up. If you have recently moved and want to change the country that your account is assigned to, please inform us by contacting our Customer Service team.

You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club. 
Customers in some markets can redeem their gift online with their next online purchase.

Dokonane zakupy wliczają się do łącznej wartości zakupów wymaganej do osiągnięcia określonego poziomu członkostwa tylko wtedy, gdy zakupione produkty nie zostaną zwrócone. Jeśli uczestnik dokona zwrotu zakupionych produktów, wartość zwróconych produktów zostanie odliczona od łącznej wartości zakupów, a poziom członkostwa, do którego uczestnik jest zakwalifikowany, zostanie odpowiednio zmieniony.

Wystarczy, że zalogujesz się na swoje konto online. Zarejestruj się w sekcji „Moje konto”, w zakładce Swarovski Club, a my wyślemy Ci pocztą elektroniczną informacje dotyczące nowego członkostwa. 

To proste. Każda transakcja zapisana na Twoim koncie członka programu przybliża Cię o jeden krok do osiągnięcia kolejnego poziomu członkostwa. Pamiętaj, że do łącznej wartości zakupów wymaganej do osiągnięcia określonego poziomu nie wlicza się następujących produktów: akcesoriów (produktów do pielęgnacji i czyszczenia); części zamiennych i dodatkowych elementów; usług naprawy; zakupu i realizacji kart podarunkowych, składki członkowskiej SCS; a także zwrotów. 
Aby mieć pewność, że zakupy zostaną zapisane na Twoim koncie, poinformuj obsługę sklepu o swoim członkostwie w programie przed dokonaniem płatności przy kasie lub, w przypadku zakupów dokonywanych w witrynie Swarovski.com, zaloguj się na swoje konto przed przejściem do kasy.

Jest tu kilka opcji do wyboru: 
-    W każdej chwili możesz zalogować się na swoje konto online i sprawdzić aktualny poziom członkostwa w obszarze „Moje konto”. 
-    Znajdź ostatnią otrzymaną od nas wiadomość e-mail i przewiń ją w dół. To właśnie tam zawsze widoczny jest Twój aktualny poziom członkostwa oraz numer członka programu. 
-    Zapytaj konsultanta w najbliższym sklepie Swarovski lub skontaktuj się z pracownikami lokalnego działu obsługi klienta Swarovski.
Zakupy dokonane w sklepie stacjonarnym nie są wyświetlane online. Chcąc wyświetlić listę rozwijaną dla swojego poziomu członkostwa, musisz skontaktować się z pracownikami naszego działu obsługi klienta.

 

Członkostwo w programie Swarovski Club jest bezpłatne, dlatego być może zechcesz je zachować na wypadek, gdybyś chciał(a) w przyszłości dokonać zakupu. Jeśli jednak nie chcesz już współtworzyć społeczności Swarovski Club, możesz skontaktować się z pracownikami naszego działu obsługi klienta w celu zamknięcia konta.

Wysyłamy dwa rodzaje wiadomości e-mail: newslettery (które zawierają informacje o naszych najnowszych promocjach i nowych kolekcjach) oraz wiadomości e-mail dotyczące Twojego członkostwa (np. nagród, do których się zakwalifikowałaś/zakwalifikowałeś, zmiany Twojego poziomu członkostwa lub zmian w programie). Chcąc zrezygnować z subskrypcji naszych newsletterów, wystarczy kliknąć przycisk „Anuluj subskrypcję” umieszczony w dolnej części każdej wiadomości e-mail lub zaktualizować ustawienia swojego konta, odwiedzając stronę „Moje konto” w witrynie Swarovski.com. Jeśli nie chcesz już otrzymywać od nas żadnych wiadomości, w tym dotyczących nagród, skontaktuj się z pracownikami naszego działu obsługi klienta, którzy pomogą Ci zamknąć konto.

Jeśli zrezygnowałaś/zrezygnowałeś z subskrypcji naszego newslettera, ale pozostajesz członkiem Swarovski Club, będziesz nadal otrzymywać wiadomości e-mail dotyczące nagród, Twojego poziomu członkostwa lub zmian w programie. Jeśli nie chcesz otrzymywać tych wiadomości, skontaktuj się z pracownikami naszego działu obsługi klienta, którzy pomogą Ci zamknąć konto.
Możliwe również, że subskrybujesz otrzymywanie wiadomości od jednej z naszych pozostałych marek.