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Standard Delivery - DHL
Orders placed from Monday to Friday by 02:00 PM will be processed and shipped the same business day.
Standard delivery time: 3-6 business days after processing and shipping
Auckland, Christchurch and Wellington: 3-4 business days
Rest of New Zealand: 3-6 business days
Standard shipping cost: NZD 15
Free standard shipping over: NZD 150
Orders placed on weekends and national holidays will be processed and shipped two business days later.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed?
Once we receive your return package, we will process your return within 14 working days. You will receive an email notification once return is processed. The refund transmission will depend on the guidelines of your financial institution and it may take up to 10 business days for the refund to be issued to the same payment method used to place the order.
Returns via Swarovski store: Returns will be processed to the original payment method and may take up to 10 working days to show on the account.
Swarovski crystals are delicate and must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
Figurines & Decorative Objects:
Polish your product carefully with a soft, lint-free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint-free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Make your gift even more special with a premium branded bag and colourful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.