YOUR ONLINE PURCHASE
Alternatively, you may click on this link to go to the login page https://www.swarovski.com/en_GB-IE/login/.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact customer relations. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
Due to the high volume of orders and the challenges caused by the COVID-19, your order is facing a delay on dispatch. The below mentioned standard and express delivery times are currently extended by a minimum of 3-6 business days.
We apologise for the delay and thank you for your continued trust.
Orders placed from Monday to Friday 17:00 CET will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays.
Standard delivery time: 5-6: Business Days after processing and shipping
Standard Cost: EUR 6.95
Free standard shipping over: EUR 75
Express delivery time: 1-2 Business Days after processing and shipping
Express Cost: EUR 15
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment. Our delivery partners GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process.
The delivery might take place one business day before/after the selected date.
For standard delivery Parcel Force offers the Flex Delivery service where you can manage your delivery, please refer to the email sent by our delivery partner.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
Please fill in the required credit card details including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland.
Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
Please transfer the amount to the account listed in the checkout process using your order number as payment reference. There might be additional costs for international bank transfers.
In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.
An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank which issued your credit card can assist you if you are having difficulties with this process.
You may return ordered items up to 28 days after their receipt (with the exception of Gift Cards and customized products). Return your order as follows:
1. Remove the peel-off label attached to the Return Form.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.
3. Stick the return label onto the parcel. If you have lost it, please return the parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
4. Take the parcel to the nearest post office and post it. The label is prepaid; therefore, the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need. All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Returns via Swarovski store:
Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
MS Direct Austria GmbH
c/o SWA.com Returns
Please, keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get a notification per email and a full refund.
It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
In case you have paid the return of the parcel, kindly contact our customer relations department providing the following details for reimbursement:
Why did the post office not accept the label?
Post office address
Send a copy of the postal receipt
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Our returns policy covers all items, including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
GIFT CARDS & VOUCHERS
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click ""APPLY CODE""
- Click ""CHECKOUT""
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate field (checkout page)
- Continue with “NEXT”
- Enter your pin code and press “REDEEM”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
09:00 - 18:00