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Your Online Purchase

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Returns

How do I return my online order?

Swarovski's top priority is our customer satisfaction. You may return your online order up to 28 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order, please proceed as follows:
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STEP 1:​
To register your return, please go to returns.swarovski.com to get your return label / QR Code.​
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STEP 2:​
Enter your online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.​
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STEP 3:​
Pack the item(s) to be returned in the original carton using the original packaging materials.​
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STEP 4:​
Fill in the return form and return the form with the merchandise. Include the number of returned articles and the reason for return, stating the reasons. It is very important that you include the return form with your package so that we can process your return within 24 hours of receipt.​
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STEP 5:​

Return the parcel according to the instructions of your chosen return carrier.​
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STEP 6:​
Keep the proof of return postage.​
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STEP 7:​
Allow approximately 14 working days for the return process. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.  ​

Can I exchange my purchase?

It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.

Can I return sale items?

Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.

Bundle and set return

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

My pre-paid label not accepted

If your post office refuses to accept this label or wants to charge you, you may like to refer to the following link: http://www.upu.int/

In case you have paid the return of the parcel, kindly contact our customer relations department providing the following details for reimbursement:

Why did the post office not accept the label?
Post office address
Send a copy of the postal receipt

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