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YOUR ONLINE PURCHASE
ORDER
SHIPPING
PAYMENT
RETURNS
Click & Collect
Click & Reserve
Gifts and Gift Cards
ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 14 days (28 days for UK and Ireland). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
 
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favourite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time. 
 
FORGOT YOUR PASSWORD?
Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you. 
 
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.This does not apply to EU countries.

 

 

Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).
 
PRODUCT LIMITATIONS

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places. 

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
 
PUBLIC HOLIDAYS
We do not usually ship orders or schedule deliveries on public holidays, and we do not count public holidays as working days. This means that deliveries may take longer than expected during these periods.
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped the two business days later. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.



Standard Time

Standard Cost

Free Standard Shipping Over

Express Time

Express Cost

3-4 Business Days

£4.45

£60

1-2 Business Days

£11.60



Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria, so these days do not count as working days. Check this years public holidays in the Order Process section.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS

Our delivery partners GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

SCHEDULED DELIVERY

Order today and receive your parcel on a date of your choice. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

REGIONS EXEMPT FROM DELIVERY

Swarovski delivers to all the countries listed above. Deliveries to other countries are not possible, including the following regions:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, & El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana & La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)

Livigno

Campione d’Italia

Vatican City

Aruba & Netherlands Antilles

British Territories

PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad. 

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
PREPAYMENT

For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately. 

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. Prepayment is not offered in Australia, Japan, Korea, China, USA, Poland, Hungary and the Czech Republic. 

In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order. 

An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.

TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 28 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:


1. Remove the peel-off label attached to the Return Form.

2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.

3. Stick the return label onto the parcel.


If you have lost it, please return the parcel to the following address:

MS Direct Austria GmbH

c/o SWA.com Returns

Scheibenstrasse 3

AT-6923 Lauterach

4. Take the parcel to the nearest post office and ship it.
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.

5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.


If you received the item(s) as a gift, the sender will be refunded automatically.

RETURN POLICY

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging. 

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Dimensions of the parcel:
If the returned parcel
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.

Online returns will only be accepted in all Swarovski Click & Collect Boutiques. Please use the Boutique Finder to find your nearest Swarovski Click & Collect Boutique. Once your online return has been processed within a Swarovski Click & Collect Boutique you will receive a return confirmation email and the refund will then be processed accordingly to the original payment method used when placing the order.

Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, save the shipping costs and collect your order for FREE from your selected Swarovski Click & Collect boutique.
HOW WILL I KNOW WHEN MY CLICK & COLLECT ORDER IS READY?
We will send you an email when your order is ready to collect from your selected Click & Collect store.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID.
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
 
WHICH STORE WILL MY ORDER GO TO?
When you place your order, you will be asked to select the participating Click & Collect store you would like to collect your items from. The name of your chosen Click & Collect store will also appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
RETURNS
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please refer to our returns page to find your nearest participating Click & Collect store. Once your online return has been processed, you will receive a return confirmation email. The refund will then be processed according to the original payment method used to place the order. Please note that, depending on your payment method, it may take up to 14 days to process the refund.
 
Click & Reserve
HOW DOES CLICK & RESERVE WORK?

With Swarovski’s Click & Reserve service, which is free of charge, you can reserve selected products at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Please note that prices in stores may differ.

If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page. Please note that Click & Reserve is only available for selected products and in a selection of stores.

HOW WILL I KNOW WHEN MY RESERVATION IS READY?
Your reservation request will be sent to your chosen Click & Reserve store. Once it is confirmed and then ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer.
WHAT DO I NEED TO BRING TO COLLECT MY RESERVATION?
Please bring a copy of your reservation confirmation email or your reservation ID number.
 
HOW LONG WILL YOU HOLD MY RESERVATION?
We will hold your reservation in store for 2 days.
 
WHICH STORE WILL MY RESERVATION GO TO?
When you place your reservation request, you will be asked to select the participating store you would like to collect your item(s) from. The name of your chosen store will appear in your email confirmation.
 
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
Gifts and Gift Cards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).
 
Free gift bag

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.

ORDER
ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 14 days (28 days for UK and Ireland). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
 
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favourite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time. 
 
FORGOT YOUR PASSWORD?
Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you. 
 
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or marked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change. 
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.This does not apply to EU countries.

 

 

Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).
 
PRODUCT LIMITATIONS

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places. 

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
 
PUBLIC HOLIDAYS
We do not usually ship orders or schedule deliveries on public holidays, and we do not count public holidays as working days. This means that deliveries may take longer than expected during these periods.
SHIPPING
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped the two business days later. Orders that include customised items (if applicable) may take longer. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases that do not include customised products. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.



Standard Time

Standard Cost

Free Standard Shipping Over

Express Time

Express Cost

3-4 Business Days

£4.45

£60

1-2 Business Days

£11.60



Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria, so these days do not count as working days. Check this years public holidays in the Order Process section.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS

Our delivery partners GLS (Standard Service) and TNT (Express Service) handle all shipments in Europe. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

SCHEDULED DELIVERY

Order today and receive your parcel on a date of your choice. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

REGIONS EXEMPT FROM DELIVERY

Swarovski delivers to all the countries listed above. Deliveries to other countries are not possible, including the following regions:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, & El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana & La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey, Guernsey, Alderney, Sark & Herm)

Livigno

Campione d’Italia

Vatican City

Aruba & Netherlands Antilles

British Territories

PAYMENT
PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad. 

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
PREPAYMENT

For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately. 

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. Prepayment is not offered in Australia, Japan, Korea, China, USA, Poland, Hungary and the Czech Republic. 

In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order. 

An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.

TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

RETURNS
RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 28 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:


1. Remove the peel-off label attached to the Return Form.

2. Put the items you wish to return inside the parcel, together with the filled-in Return Form.

3. Stick the return label onto the parcel.


If you have lost it, please return the parcel to the following address:

MS Direct Austria GmbH

c/o SWA.com Returns

Scheibenstrasse 3

AT-6923 Lauterach

4. Take the parcel to the nearest post office and ship it.
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.

5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.


If you received the item(s) as a gift, the sender will be refunded automatically.

RETURN POLICY

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging. 

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Dimensions of the parcel:
If the returned parcel
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.

Online returns will only be accepted in all Swarovski Click & Collect Boutiques. Please use the Boutique Finder to find your nearest Swarovski Click & Collect Boutique. Once your online return has been processed within a Swarovski Click & Collect Boutique you will receive a return confirmation email and the refund will then be processed accordingly to the original payment method used when placing the order.

Click & Collect
Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, save the shipping costs and collect your order for FREE from your selected Swarovski Click & Collect boutique.
HOW WILL I KNOW WHEN MY CLICK & COLLECT ORDER IS READY?
We will send you an email when your order is ready to collect from your selected Click & Collect store.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID.
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
 
WHICH STORE WILL MY ORDER GO TO?
When you place your order, you will be asked to select the participating Click & Collect store you would like to collect your items from. The name of your chosen Click & Collect store will also appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
RETURNS
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please refer to our returns page to find your nearest participating Click & Collect store. Once your online return has been processed, you will receive a return confirmation email. The refund will then be processed according to the original payment method used to place the order. Please note that, depending on your payment method, it may take up to 14 days to process the refund.
 
Click & Reserve
Click & Reserve
HOW DOES CLICK & RESERVE WORK?

With Swarovski’s Click & Reserve service, which is free of charge, you can reserve selected products at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Please note that prices in stores may differ.

If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page. Please note that Click & Reserve is only available for selected products and in a selection of stores.

HOW WILL I KNOW WHEN MY RESERVATION IS READY?
Your reservation request will be sent to your chosen Click & Reserve store. Once it is confirmed and then ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer.
WHAT DO I NEED TO BRING TO COLLECT MY RESERVATION?
Please bring a copy of your reservation confirmation email or your reservation ID number.
 
HOW LONG WILL YOU HOLD MY RESERVATION?
We will hold your reservation in store for 2 days.
 
WHICH STORE WILL MY RESERVATION GO TO?
When you place your reservation request, you will be asked to select the participating store you would like to collect your item(s) from. The name of your chosen store will appear in your email confirmation.
 
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
Gifts and Gift Cards
Gifts and Gift Cards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greetings card with a personalised message inside (limited to one greetings card per order).
 
Free gift bag

For the ultimate finishing touch, add a premium Swarovski gift bag.

Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.

Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.

DO YOU NEED HELP?
CUSTOMER SERVICE
Opening Hours
Mon - Fri
09:00 - 18:00
Phone
+44 (0) 203 6408400
Email address
customer_relations.gb@swarovski.com