YOUR ONLINE PURCHASE
Alternatively, you may click on this link to go to the login page https://www.swarovski.com/en_GB-AU/login/.
We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible, cancelation of an order is only possible up to approximately 30 minutes from the receipt of the order confirmation email.
Please contact customer relations by phone during business hours within 30 minutes after placing the order to see if a cancellation is possible.
Our Customer Relations Department is available from Monday to Friday, from 8am to 6pm AEST.
If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.
Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you. As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact customer relations. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
To see if it is still possible to add a greeting card or gift bag, please contact customer relations.
Our customer relations department is available from Monday to Friday, from 8am to 6pm.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays in Singapore and Australia.
Please find below an overview of the shipping option and time, except to rural and isolated regions where shipments can take longer.
Standard delivery time: 3-6 Business days after processing and shipping
Standard shipping cost: AUD 9
Free shipping over: AUD 120
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: AUD 14.95
Swarovski is unable to deliver to PO boxes or APO/FPO addresses.
Items remain the property of Swarovski until receipt of final payment.
Our delivery partners Schenker (Standard Service) and DHL (Express Service) handle all shipments in Australia.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Ashmore and Cartier Islands
Australian Antarctic Territory
Coral Sea Islands
Heard Island and McDonald Islands
Cocos (Keeling) Islands
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
For Express deliveries DHL offers a service where you can manage your delivery, please refer to the SMS or E-Mail sent by DHL.
Please fill in the required credit card details including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland.
Please be aware that credit card companies may charge additional costs for credit card purchases made abroad.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank which issued your credit card can assist you if you are having difficulties with this process.
1. Pack the item(s) to be returned in the original carton using the original packaging materials.
2. Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.
3. Peel away the pre-addressed return label attached to this form and place it over the original shipping label.
Swarovski Australia (Online)
1/4D Huntley Street
Alexandria NSW 2015
4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
If you received the item(s) as a gift, the sender will be refunded automatically. Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.
Swarovski Australia (Online)
1/4D Huntley Street
Alexandria NSW 2015
Please, keep the postal receipt with you for further reference.
As soon as the return department receives your parcel, you will get a notification per email and a full refund.
It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
GIFTS AND GIFT CARDS
Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “ADD A VOUCHER CODE” field of the shopping bag and click on “APPLY CODE”. You will get a visual confirmation that your voucher code has been redeemed.
Please note that only one voucher can be redeemed per purchase.
Redemption as part of a SALE or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.
Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.
- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one, click ""APPLY CODE""
- Click ""CHECKOUT""
- Enter your billing and shipping address
- Choose the suitable delivery option
- Pay with gift card and enter your gift card code (16 digit) in the appropriate field (checkout page)
- Continue with “NEXT”
- Enter your pin code and press “REDEEM”
- You will see a visual confirmation that your gift card has been redeemed. The price will appear adjusted.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
Mon - Fri
8.00am - 6.00pm AEST