Shipping
Shipping Terms & Conditions
Orders placed from Monday to Friday by 1:00 PM SGT will be processed and shipped the same business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.
We apologize for the delay and thank you for your continued trust.
Standard shipping time (Order By 1PM) : 4-6 business days
Klang Valley: 2-4 business days
Peninsular: 4-6 business days
Sabah: 6-10 business days
Sarawak: 6-10 business days
*After processing and shipping
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed? Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
What is scheduled delivery?
Can I change my delivery address?
Ship to another country/region?
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Where is my parcel?
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.
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