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Shipping Terms & Conditions

Orders placed from Monday to Friday by 1:00 PM SGT will be processed and shipped the same business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.

We apologize for the delay and thank you for your continued trust.
Standard shipping time (Order By 1PM) : 4-6 business days

Klang Valley: 2-4 business days
Peninsular: 4-6 business days
Sabah: 6-10 business days
Sarawak: 6-10 business days
*After processing and shipping

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.

How much time do returns take to be processed? Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.

Deliveries and returns on all orders are climate-neutral

As we have our climate at heart, we compensate the unavoidable greenhouse gas emissions of all deliveries and returns. We do so by supporting a selection of certified and high-quality climate action projects through our partner South Pole. Find out more here.

What is scheduled delivery?

Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

Can I change my delivery address?

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

Ship to another country/region?

Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.

Where is my parcel?

Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.

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