Returns & Exchange

Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (except for Creators Lab products, Gift Cards, Vouchers, customized products and unpacked Swarovski Masks). 
To return your order, please proceed as follows:​

STEP 1:
To register your return, please go to returns.swarovski.com 

STEP 2:​
Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

STEP 3:​
Pack the item(s) to be returned in the original carton using the original packaging materials.​

STEP 4:​
Return the parcel according to the instructions of your chosen return carrier.​

STEP 5:​
Keep the proof of return postage.​

STEP 6:​
Allow approximately 14 working days for the return to be processed. Once your online return has been processed, you will receive a return confirmation email and the refund will be made to the original payment method. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.​

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​

It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.

Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

In this case we would kindly ask you to send your parcel to the following address:

SWAROVSKI MALAYSIA TRADING SDN BHD (MITSUI OUTLET BRANCH)
KLIA LOT G55, PERSIARAN KOMERSIAL
SEPANG SELANGOR DARUL EHSAN
MALAYSIA 64000
ATTN : ONLINE RETURN TEAM

Please, keep the postal receipt with you for further reference. As soon as the return department receives your parcel, you will get a notification per email and a full refund. It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.

Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 10  business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.