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Standard Delivery - Janio
Orders placed from Monday to Friday by 10:00 AM SGT will be processed and shipped the same business day.
Standard delivery time: 2-10 business days after processing and shipping.
Klang Valley: 2-4 business days after processing and shipping
Peninsular: 4-6 business days after processing and shipping
Sabah: 6-10 business days after processing and shipping
Sarawak: 6-10 business days after processing and shipping
Standard shipping cost: MYR 100
Free standard shipping over: MYR 2,000
Orders placed on weekends and national holidays will be processed and shipped two business days later.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski crystal is a delicate material that must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
Jewelry & Watches:
Store your jewelry in the original packaging or a soft pouch to avoid scratches.
Avoid contact with water.
Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance. Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
Figurines & Decorative Objects:
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Make your gift even more special with a premium branded bag and colorful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.