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Title:Prodotti Swarovski
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Swarovski Created Diamonds
Il tuo acquisto online
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Ordine
Spedizione
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Resi e sostituzioni
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Clicca e prenota
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Adesione
Most asked questions
What is the status of my online order?
Can I cancel my order?
We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action.
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.
In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.
If cancelation is no longer possible, unwanted items can be returned per our returns policy.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
How do I return my online order?
Online purchase
To register your return, please go to returns.swarovski.com to get your return label/QR code.
• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.
• Pack the item(s) to be returned in the original carton using the original packaging materials.
• Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”
The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
For more information on qualifying for a return, see our Returns policy.
Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.
For more information on qualifying for a return, see our Returns policy.
Can I exchange my purchase?
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Is International Exchange allowed?
Can I change my delivery address?
How can I check product availability?
Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address
To check instore availability please follow these instructions:
1) Select the product of your choice at our online shop
2) On the product details page, below the button “add to bag" please select “Check Instore Availability" or "Pick up in store"
3) Add your current or desired location and that's it, you can navigate through the options displayed and see what store currently hold the desired product
What size should I buy?
At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.
Why did my purchase not qualify for the promotion?
최근 주문이 프로모션 대상이 아닌 경우, 프로모션 약관을 통해 주문한 제품의 프로모션 제외 대상 여부를 확인해 주십시오.
해당 제품이 제외 대상이 아닌 경우 유효한 프로모션 기간에 주문이 이루어졌는지 확인해 주십시오.
도움이 더 필요하신 경우 Swarovski 고객 서비스 팀으로 문의해 주십시오.
현재 진행 중인 프로모션 정보는 어디에서 찾을 수 있나요?
내 제품이 수리가 가능할까요?
Bitte bringen Sie Ihren Artikel gemeinsam mit Ihrem Kaufbeleg in den nächstgelegenen Swarovski Store. Dort wird man Ihnen gerne behilflich sein und den Artikel begutachten.
Sollte ein Schaden gefunden werden und dieser von der Garantie abgedeckt sein, wird ein Umtausch oder eine Reparatur angeboten.
Wenn der Schaden nicht unter die Garantie fällt, dann können wir Ihnen eventuell eine kostenpflichtige Reparatur anbieten.
Ihren nächstgelegenen Store finden Sie online mit unserem Store-Finder: www.swarovski.com/store-finder/
Hinweis: Wenn Sie keinen Kaufbeleg vorlegen oder der Artikel nicht mehr in die Garantiezeit fällt, können wir Ihnen eventuell dennoch eine kostenpflichtige Reparatur anbieten.
Creators Lab
Da die Produkte vom Creators Lab nur online verkauft werden, können wir nur Onlinerückgaben akzeptieren. Das gilt auch für die Rückgabe defekter Produkte. Bitte beachten Sie, dass wir nicht jedes Produkt reparieren oder ersetzen können. In so einem Fall werden wir den vollen Betrag zurückerstatten.