Returns & Exchange

You may return ordered items up to 7 days after their receipt (with the exception of Gift Cards and customised products).
Return your order as follows:

Step 1: 
Return the product in its original packaging material and in its original carton. 

Step 2: 
Contact our customer service hotline at (852) 2133-1668 and specify the order number, the number of return item(s) and the return reason. Then, our customer service specialists will arrange the return for you. 

"Return Reasons:
1 Description on the website was not accurate
2 Ordered more than one size
3 Style not as expected
4 Damaged
5 Dislike colour
6 Quality not as expected
7 Delivery issue
8 Fit or size
10 Incorrect product
11 Product uncomfortable"

Step 3: 
The item(s) will be picked up by courier. 

Step 4: 
Once we receive the returned item(s) and return reason, your online return will be processed, and you will receive a return confirmation email. We will then refund the corresponding amount on the same payment method used to place the order.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.

Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 14 days after receipt to return the item and for Swarovski Created Diamonds you have 30 days.

Return your order as follows:

STEP 1:

To register your return, please go to returns.swarovski.com to get your return label
STEP 2:

Enter your online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.
STEP 3:

Pack the item(s) to be returned in the original carton using the original packaging materials.
STEP 4:

Return the parcel according to the instructions of your chosen return carrier.
STEP 5:

Keep the proof of return postage.
STEP 6:

Allow approximately 14 working days for the return process. Once your online return has been processed, you will receive a return confirmation email, and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email, and the refund will be processed.

 

Sometimes it’s just not right, if your item wasn’t what you expected, don’t worry, you have up to 14 days after receipt to return the item and for Swarovski Created Diamonds you have 30 days.

Return your order as follows:

STEP 1:

To register your return, please go to returns.swarovski.com to get your return label
STEP 2:

Enter your online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.
STEP 3:

Pack the item(s) to be returned in the original carton using the original packaging materials.
STEP 4:

Return the parcel according to the instructions of your chosen return carrier.
STEP 5:

Keep the proof of return postage.
STEP 6:

Allow approximately 14 working days for the return process. Once your online return has been processed, you will receive a return confirmation email, and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, the sender will be refunded automatically.
Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please place a new online order for the correct product you need.
Once your online return has been processed, you will receive a return confirmation email, and the refund will be processed.

 

It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges in store, please visit Swarovski Flagship Store Dosan Park.
SWAROVSKI Dosan Park
06062, SEOUL, 30, Eonju-ro 164-gil, Gangnam-gu, Seoul
Phone number : 0234450801

Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7  business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.