Habilitar accesibilidad
Envío estándar gratuito en pedidos superiores a 99 EUR

Contacto

1

Tema

Para poder ayudarte mejor, selecciona un tema

Seleccione el Tema/Asunto *
Información del producto
Promociones
Pedidos online
Cambio o sustitución
Entrega
Pago
Problema con el sitio web
Swarovski Club
suscripción a la SCS
Garantía
Reparación
Otros
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactTopicFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Seleccione el Tema\/Asunto', message_en: 'Seleccione el Tema\/Asunto' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactTopic'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactTopicFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
2

主題

請選擇以下其中一個主題

Seleccione el Tema/Asunto *
我訂單的追蹤連結是什麼?
我訂單中的某件商品到達時已損壞
我訂單中的某件商品丟失
能否更改我的送貨地址?
我如何才能把訂購產品發往另一個國家?
其他
我如何更新會員資格?
我如何才能成為SCS會員?
我的會員禮包何時能到?
其他
我的貨品能否進行維修?
我的維修狀況如何?
維修費用是多少?
為什麼我必須到門店去維修產品?
其他
能否告知產品尺寸?
這款產品哪裡有售?
有哪些顏色可供選擇?
如何選購 Swarovski Created Diamonds 客製化產品?
其他
我的郵政位址不被認可為有效位址
我無法完成結帳流程
能否重設我的帳戶密碼?
無法登入我的帳戶
其他
其他
我如何取消訂閱Swarovski Club的通訊?
為何我取消訂閱通訊後,仍然收到Swarovski的電子郵件?
我的Swarovski Club優惠券無法使用
我的Swarovski Club折扣券可否延期?
我的Swarovski Club折扣券可否用於購買特價產品?
我如何用生日禮券兌換產品?
其他
我的產品是否在保固範圍內?
你們的保固政策是什麼?
其他
我可否在網上訂單中更換產品?
我可否在門店更換網上購買的產品?
我可否更換在其他國家門店購買的產品?
其他
我的電子禮品卡為何在網上不被接受?
我能否使用1張以上的電子禮品卡付款?
我如何用電子禮品卡為網上購買付款?
我的付款為何被拒?
我的付款為何被退回?
其他
能否提供當前促銷活動的資訊?
您可否延長促銷期?
為什麼我購買的產品不適用於促銷活動?
其他
能否重新發送我的訂單確認資訊?
我的線上訂購狀態?
我能否取消整份線上訂單?
我能否取消部分線上訂單?
能否更改我的帳單地址?
我如何退還線上訂購的貨品?
你們的網上退貨政策是什麼?
我的網上退款狀態如何?
其他
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Seleccione el Tema\/Asunto', message_en: 'Seleccione el Tema\/Asunto' } } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'ShortContactSubject'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Asunto *
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': { trigger: 'keyup', validators: { notEmpty: { message: 'Escribe el asunto', message_en: 'Escribe el asunto' }, stringLength: { message: 'Este campo debe tener entre 0 y 40 caracteres', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactSubjectOther'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactSubjectOtherFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

{"didYouKnowLabel":"Sabías que:","product-size":["請使用我們的尺寸指南來找到最適合您的尺寸。","欲了解更多資訊,請查看 <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">尺寸指南</a>。"],"product-availability":["要檢查店內庫存,請按照以下步驟操作: <br/>1.從我們的網上商店選擇您的產品。 <br/>2.在產品詳情頁面上,「加入購物車」旁邊選擇「店內查找」,然後點擊「點擊 & 取貨:檢查庫存」。 <br/>3.輸入您的當前位置或首選位置,瀏覽可用的選項。","欲了解更多詳情,請查看我們的 <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"product-colors":["在产品列表页面使用颜色筛选器,或在产品详细信息页面查看颜色变化以找到完美的匹配。"],"promotion-info":["施华洛世奇全年开展促销活动,为了保持更新,我们建议您订阅我们的通讯。"],"promotion-extension":["我們的促銷活動始終有固定的有效期,一旦截止日期過去,折扣優惠碼將自動失效,或者價格恢復為標準價格。在促銷發佈之前下的訂單無法更改以享受最新的促銷優惠。"],"promotion-quality":["請查看促銷條款與細則,以確保您的商品符合條件,並確認您的訂單是在促銷期間內下單的。","欲了解更多資訊,請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-resendOrderConfirmation":["当然!如果您想了解订单的最新状态,请访问<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">订单状态</a>。如果您不知道订单号,只需提供您的电子邮件地址,我们将重新发送订单确认。"],"order-orderStatus":["您知道嗎: 您可以輕鬆查看訂單狀態,請點擊這裡 <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">訂購狀況</a>。"],"order-cancelEntire":["在收到訂單確認後,大約15分鐘內可能可以取消訂單。","欲了解更多資訊,請查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"order-cancelPartially":["部分取消是不可能的,仅在确认后的大约 15 分钟内可以进行完整订单取消。","有关详细信息,请参阅 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"order-changeBillingAddress":["我们无法更改账单地址。"],"order-return":["您可以按照我們的 <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">常見問題</a> 中列出的步驟獲取詳細指引"],"order-returnPolicy":["有关我们的退货政策的更多信息,请点击此处 <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["退貨大約需要 14 個工作日。當我們收到您的退貨後,您將收到確認電子郵件,退款可能需要最多 10 個工作日才能顯示在您的帳戶中。","欲了解更多詳情,請參閱我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeProduct":["無法進行換貨。請根據我們的退貨政策退回不需要的商品,並重新訂購正確的產品。","欲了解更多詳情,請參閱我們的<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">常見問題</a>"],"exchange-exchangeInStore":["您可以在我們的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">常見問題</a> 中找到詳細信息。"],"exchange-exchangeProductFromAnotherCountry":["由于各种原因,Swarovski 没有全球换货或退款政策。因此,我们无法更换、替换或退款在其他国家购买的产品。"],"delivery-tracking":["您已通过发货确认收到跟踪链接。或者,您可以在此处检查您的货物进度:<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>。"],"delivery-damagedItem":["我们为给您带来的不便深表歉意。请联系我们的客户服务,并提供运输箱和受损产品的照片,我们会为您寻找解决方案。"],"delivery-missingItem":["我们为给您带来的不便深表歉意。运输箱是否被篡改过?请联系我们的客户服务并提供运输箱的照片,我们会进行调查并为您找到解决方案。"],"delivery-changeAddress":["一旦包裹正在運送中,可能無法更改送貨地址或日期。您可以使用我們的配送合作夥伴的網上平台來管理送貨選項。","欲了解更多詳情,請參閱我們的<a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">常見問題解答</a>"],"delivery-changeCountry":["无法配送到其他国家/地区。请从目的地的在线商店下订单。要更改国家/地区和语言,请单击选择器菜单中的国家/地区名称。"],"payment-electronicCard":["电子礼品卡需在结账时输入付款阶段。请确认您正确输入了10位或16位卡号。请确保您没有输入优惠券或折扣代码。","如需更多信息,请查看此处[链接 <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["要使用多张礼品卡付款,请按照步骤在付款阶段合并礼品卡。"],"payment-payWith":["要兑换您的礼品卡,请按照我们<a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>中描述的简单步骤进行操作。"],"payment-rejection":["请确保您的支付和个人数据一致。有关更多信息,请查看我们的<a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"website-unableToCheckout":["请在联系之前查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">网站问题 FAQ</a>。"],"website-resetPassword":["请使用“忘记密码”功能。","如需更多信息,请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"website-unableToLogin":["请使用“忘记密码”功能。","如需更多信息,请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ 链接</a>。"],"swarovskiclub-unsubscribeNewsletter":["我们发送两种类型的电子邮件:包含促销和系列的新闻通讯,以及会员更新(奖励、状态或计划更改)。要取消订阅新闻通讯,请点击电子邮件底部的“取消订阅”或在 Swarovski.com 的“我的帐户”中更新您的设置。如需停止所有通讯(包括奖励),请联系客户服务关闭您的帐户。"],"swarovskiclub-emailAfterUnsubscribe":["如果您已退订我们的新闻通讯但仍是施华洛世奇俱乐部的会员,您仍将收到有关奖励、等级状态或计划更改的电子邮件。若要停止这些,请联系客户服务关闭您的帐户。您可能还会订阅我们的子品牌之一的更新。"],"swarovskiclub-voucherNotWorking":["有关详细信息,请访问我们的常见问题条目,了解如何关联您的俱乐部会员身份并使用您的折扣券 <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"swarovskiclub-extendedVoucher":["施华洛世奇俱乐部折扣券不可延长。有效期已在您收到的奖励电子邮件中的条款和条件中说明。"],"swarovskiclub-saleItem":["施华洛世奇俱乐部折扣券不能用于促销商品。有关更多详细信息,请参阅您收到的奖励电子邮件中的条款和条件。"],"swarovskiclub-birthdayGiftVoucher":["您可以从您喜欢的商店领取礼物。如果您没有首选商店,或者不确定应该去哪个商店,可以登录您的账户并选择一个首选商店。或者,您也可以使用我们的商店搜索器找到提供施华洛世奇俱乐部的商店。一些市场的客户可以在下一次在线购买时在线兑换礼物。"],"scsmembership-renewMembership":["要续订您的会员资格,请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-becomeMember":["要成为新会员,请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-membershipArrival":["會員套餐通常在註冊後 4-6 週內寄出,新會員或續約會員資格將於下個月的第一天發出。對於 3 年會員資格(第 2 年和第 3 年),套餐會在年初寄出,讓會員享受年度禮物並探索新產品。"],"warranty-itemCoveredByWarrant":["Swarovski 為從官方門市或授權經銷商購買的產品提供全面的製造與材料缺陷保固。","欲了解我們的保固政策詳情,請查看 <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>。"],"warranty-warrantyPolicy":["有關我們保修政策的完整概覽,請訪問我們的<a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常見問題</a>部分。"],"repair-repairableItem":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估,以獲取更多資訊。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-status":["您可以在這裡輕鬆查看您的維修狀態 <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">查看維修狀態</a>"],"repair-cost":["請攜帶您的產品和購買憑證前往最近的 Swarovski 門市進行評估。","您可以使用我們的線上 <a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">門市搜尋</a> 工具找到最近的門市。"],"repair-visitStore":["您需要到商店,因为只有授权商店才能正确评估和修理产品。"]}
3

聯絡方式

選擇您想要的聯絡方式

Correo electrónico

Tiempo de espera estimado: 1- 3 días laborables

If you have a question or require further information, then please feel free to contact us using the form below. We would be happy to help.

Nombre *
Apellido *
Teléfono
Correo electrónico *
Seleccione un país *
Afganistán
Albania
Andorra
Angola
Anguila
Antigua y Barbuda
Antártida
Arabia Saudí
Argelia
Argentina
Armenia
Aruba
Azerbaiyán
Bahamas
Bahréin
Bangladesh
Barbados
Belice
Benín
Bermudas
Bielorrusia
Birmania
Bolivia
Bonaire, San Eustaquio y Saba
Bosnia-Herzegovina
Botsuana
Brasil
Brunéi Darusalam
Burkina Faso
Burundi
Bután
Cabo Verde
Camboya
Camerún
Chad
Chile
Chipre
Colombia
Comoras
Congo
Corea del Norte
Costa Rica
Costa de Marfil
Cuba
Curazao
Dominica
Ecuador
Egipto
El Salvador
Emiratos Árabes Unidos
Eritrea
Estados Federados de Micronesia
Etiopía
Filipinas
Fiyi
Gabón
Gambia
Georgia
Ghana
Gibraltar
Granada
Groenlandia
Guadalupe
Guam
Guatemala
Guayana Francesa
Guernsey
Guinea
Guinea Ecuatorial
Guinea-Bisáu
Guyana
Haití
Honduras
Indonesia
Irak
Irán
Isla Bouvet
Isla Norfolk
Isla de Man
Isla de Montserrat
Isla de Navidad
Islandia
Islas Aland
Islas Caimán
Islas Cocos (Islas Keeling)
Islas Cook
Islas Feroe
Islas Georgias del Sur y Sándwich del Sur
Islas Heard y McDonald
Islas Malvinas
Islas Marianas del Norte
Islas Marshall
Islas Pitcairn
Islas Salomón
Islas Turcas y Caicos
Islas Ultramarinas Menores de Estados Unidos
Islas Vírgenes Británicas
Islas Vírgenes de los Estados Unidos
Israel
Jamaica
Jersey
Jordania
Kazajistán
Kenia
Kirguistán
Kiribati
Kuwait
Laos
Lesoto
Liberia
Libia
Liechtenstein
Líbano
Macao, RAE
Macedonia del Norte
Madagascar
Malaui
Maldivas
Malta
Malí
Marruecos
Martinica
Mauricio
Mauritania
Mayotte
Moldavia
Mongolia
Montenegro
Mozambique
México
Mónaco
Namibia
Nauru
Nepal
Nicaragua
Nigeria
Niue
Noruega
Nueva Caledonia
Níger
Omán
Pakistán
Palaos
Panamá
Papúa Nueva Guinea
Paraguay
Perú
Polinesia Francesa
Puerto Rico
Qatar
República Centroafricana
República Democrática del Congo
República Dominicana
Reunión
Ruanda
Samoa
Samoa Americana
San Bartolomé
San Cristóbal y Nieves
San Marino
San Martín (Francia)
San Martín (Países Bajos)
San Pedro y Miquelón
San Vicente y las Granadinas
Santa Elena, Ascensión y Tristán de Acuña
Santa Lucía
Santa Sede (Ciudad del Vaticano)
Santo Tomé y Príncipe
Senegal
Serbia
Seychelles
Sierra Leona
Siria
Somalia
Sri Lanka
Suazilandia
Sudán
Surinam
Svalbard y Jan Mayen
Sáhara Occidental
Tanzania
Tayikistán
Territorio Británico del Océano Índico
Territorios Australes Franceses
Territorios Palestinos
Timor Oriental
Togo
Tokelau
Tonga
Trinidad y Tobago
Turkmenistán
Tuvalu
Túnez
Ucrania
Uganda
Uruguay
Uzbekistán
Vanuatu
Venezuela
Vietnam
Wallis y Futuna
Yemen
Yibuti
Zambia
Zimbabue
Número de pedido
Número de reparación
Asunto *
¿Participa del programa de fidelidad Swarovski Club?
¿Es usted socio/a de Swarovski Crystal Society (SCS)?
Número de suscripción *
1000 caracteres restantes
Seleccione el Tema/Asunto *
Product Information
Promotions
Online Orders
Exchange
Delivery
Payment
Website Issue
Swarovski Club
SCS membership
Warranty
Repair
Other
Seleccione el Tema/Asunto *
What is the tracking link of my order?
An item from my order arrived damaged
An item from my order is missing
Can you change my delivery address?
How can I send my order to another country?
Other
How do I renew my membership?
How do I become an SCS member?
When will my membership pack arrive?
Other
Is my item repairable?
What is the status of my repair?
How much does a repair cost?
Why do I have to visit a store to have an item repaired?
Other
Can you advise on the product size?
Where is this product available?
What colour options are available?
How can I order a Swarovski Created Diamonds Made-to-order product?
Other
My postal address is not recognized as a valid address
I am unable to complete the checkout process
Can you reset my account password?
I am unable to login to my account
Other
Other
How do I unsubscribe from the Swarovski Club newsletter?
Why am I still receiving Email from Swarovski after unsubscribing from the newsletter?
My Swarovski Club Voucher does not work
Can my Swarovski Club discount voucher be extended?
Can my Swarovski Club discount voucher be used on sale items?
How do I redeem by birthday gift voucher?
Other
Is my product covered by warranty?
What is your warranty policy?
Other
Can I exchange a product from my online order?
Can I exchange my online purchase in a store?
Can I exchange a product purchased in store another country?
Other
Why is my electronic gift card not accepted online?
Can I use more than 1 electronic gift card as payment?
How do I pay for an online purchase with an electronic gift card?
Why has my payment been rejected?
Why has my payment been refunded?
Other
Can you provide information on the current promotion?
Can you extend the promotion?
Why did my purchase not qualify for the promotion?
Other
Can you resend my order confirmation?
What is the status of my online order?
Can I cancel my entire online order?
Can I cancel part of my online order?
Can you change my billing address?
How do I return my online order?
What is your online return policy?
What is the status of my online refund?
Other

Porfavor tenga en cuenta que al hacer clic en el botón “Enviar”, usted acepta que Swarovski guardará la conversación y otros datos proporcionados por usted. Para mayor información le suplicamos lea nuestra política de privacidad de datos.

*Campos obligatorios
$(this).closest('#aa-contactEmailFormConfigWrapper').find('.js-aa-contactEmailFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[contactEmailFormDefinition_title]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_firstName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Introducir solo letras (sin puntos)'); messagesEN.push('Introducir solo letras (sin puntos)'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('La longitud mínima es de 2 caracteres'); messagesEN.push('La longitud mínima es de 2 caracteres'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Introduzca su nombre.', message_en: 'Introduzca su nombre.' }, stringLength: { message: 'Ha excedido la longitud máxima de 40 caracteres en este campo', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Introducir solo letras (sin puntos)'); messagesEN.push('Introducir solo letras (sin puntos)'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('La longitud mínima es de 2 caracteres'); messagesEN.push('La longitud mínima es de 2 caracteres'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Por favor introduzca su apellido.', message_en: 'Por favor introduzca su apellido.' }, stringLength: { message: 'Ha excedido la longitud máxima de 40 caracteres en este campo', message_en: 'You have exceeded the maximum length of 40 characters for this field', max: 40 }, } }, 'values[contactEmailFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9\\\\(\\\\)\\- \\\\.]*$', ''))) { messages.push('Por favor introduzca su número de teléfono. (Solamente números, no se permiten espacios)'); messagesEN.push('Por favor introduzca su número de teléfono. (Solamente números, no se permiten espacios)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Ha excedido la longitud máxima de 20 caracteres en este campo', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Complete el campo teléfono', message_en: 'Complete el campo teléfono', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[contactEmailFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: new RegExp('^(?=.{0,255}$)(?=.{0,64}@)(?:(?!^\\.)(?!.*\\.@)(?!.*\\.\\.)[a-zA-Z0-9!#.$%&\'*+\/=?^_‘{|}~-]+|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f]){1,62}\")@(?!-)(?!.*\\.-)(?!.*-\\.)(?:[a-zA-Z0-9-]{1,61}\\.){1,126}(?=[a-zA-Z0-9-]*[a-zA-Z][a-zA-Z0-9-]*$)[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?$', ''), message: 'Por favor introduzca su correo electrónico.', message_en: 'Por favor introduzca su correo electrónico.' }, notEmpty: { message: 'Por favor introduzca su correo electrónico.', message_en: 'Por favor introduzca su correo electrónico.' }, stringLength: { message: 'Este campo debe tener entre 0 y 70 caracteres', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } }, 'values[contactEmailFormDefinition_country]': { trigger: 'change', validators: { notEmpty: { message: 'Introduzca su país\/región.', message_en: 'Introduzca su país\/región.' } } }, 'values[contactEmailFormDefinition_swaClubMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMember]': { trigger: 'change', validators: { } }, 'values[contactEmailFormDefinition_scsMemberNumber]': { trigger: 'blur', validators: { notEmpty: { message: 'Introduzca su número de suscripción SCS.', message_en: 'Introduzca su número de suscripción SCS.' }, stringLength: { message: 'Este campo debe tener entre 0 y 11 caracteres', message_en: 'The number of characters for this field must be between 0 and 11', min: 0 , max: 11 }, } }, 'values[contactEmailFormDefinition_message]': { trigger: 'blur', validators: { notEmpty: { message: 'Introduzca un mensaje', message_en: 'Introduzca un mensaje' }, stringLength: { message: 'Este campo debe tener entre 0 y 1000 caracteres', message_en: 'The number of characters for this field must be between 0 and 1000', min: 0 , max: 1000 }, } }, 'values[contactEmailFormDefinition_contactOrderNo]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^([a-zA-Z0-9]{15})$|^$', ''))) { messages.push('Please enter a valid order number (15 digits)'); messagesEN.push('Please enter a valid order number (15 digits)'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, stringLength: { message: 'Este campo debe tener entre 0 y 40 caracteres', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactRepairNo]': { trigger: 'blur', validators: { stringLength: { message: 'Este campo debe tener entre 0 y 40 caracteres', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } }, 'values[contactEmailFormDefinition_contactTopic]': { trigger: 'change', validators: { notEmpty: { message: 'Seleccione el Tema\/Asunto', message_en: 'Seleccione el Tema\/Asunto' } } }, 'values[contactEmailFormDefinition_contactSubject]': { trigger: 'change', validators: { notEmpty: { message: 'Seleccione el Tema\/Asunto', message_en: 'Seleccione el Tema\/Asunto' } } }, 'values[contactEmailFormDefinition_contactSubjectTxt]': { trigger: 'blur', validators: { notEmpty: { message: 'Escribe el asunto', message_en: 'Escribe el asunto' }, stringLength: { message: 'Este campo debe tener entre 0 y 40 caracteres', message_en: 'The number of characters for this field must be between 0 and 40', min: 0 , max: 40 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'contactEmail'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'contactEmailFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };
Teléfono

Teléfono

Tiempo de espera estimado: 2- 5 Minutos

Customer service Denmark

Opening hours: Mon - Fri: 09:00 - 18:00

Phone:

+46 85 051 2646