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Most asked questions

What is the status of my online order?

Bestelldaten hier eingeben
Bitte hier Ihre Bestelldaten eingeben. Sie finden sie in der Bestätigungs- E-Mail und auf der Rechnung.
* Pflichtfelder
Bestellnummer *
Familienname *
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('Bestellnummer darf nur alphanumerische Zeichen enthalten.'); messagesEN.push('Bestellnummer darf nur alphanumerische Zeichen enthalten.'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Bestellnummer bitte eingeben.', message_en: 'Bestellnummer bitte eingeben.' }, } }, 'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Nur Buchstaben eingeben (keine Satzzeichen)'); messagesEN.push('Nur Buchstaben eingeben (keine Satzzeichen)'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('Mindestens 2 Zeichen'); messagesEN.push('Mindestens 2 Zeichen'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Bitte geben Sie Ihren Familiennamen ein.', message_en: 'Bitte geben Sie Ihren Familiennamen ein.' }, stringLength: { message: 'In diesem Feld darf die Anzahl der Zeichen nur zwischen 0 und 35 liegen', message_en: 'The number of characters for this field must be between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

Can I cancel my order?

"เราทำงานอย่างหนักเพื่อดำเนินการคำสั่งซื้อและจัดสินค้าที่คุณสั่งซื้อเพื่อส่งออกไปอย่างรวดเร็วและมีประสิทธิภาพ การยกเลิกคำสั่งซื้ออาจกระทำได้ภายใน 15 นาที (โดยประมาณ) ที่ได้รับการยืนยันคำสั่งซื้อของคุณ
หากต้องการยกเลิกคำสั่งซื้อ โปรดเข้าสู่บัญชีลูกค้าของคุณ จากนั้นให้ค้นหาคำสั่งซื้อที่เกี่ยวข้องในประวัติคำสั่งซื้อ และคลิกปุ่ม ""ยกเลิกคำสั่งซื้อ"" หากการยกเลิกยังคงกระทำได้ คุณจะถูกขอให้ยืนยันการยกเลิกดังกล่าว 
หากปุ่มยกเลิกเป็นสีเทาและไม่อาจกดได้ คุณจะไม่สามารถเปลี่ยนแปลงหรือยกเลิกคำสั่งซื้อในขั้นตอนนี้ได้

ในกรณีที่คุณได้สั่งซื้อในฐานะแขกและยังอยู่ในระหว่าง 15 นาทีที่ได้รับการยืนยันคำสั่งซื้อ โปรดติดต่อเราทางโทรศัพท์หรือแชททันที (ในช่วงเวลาทำการ) และทีมบริการลูกค้าของเราจะพยายามทำทุกอย่างเพื่อดำเนินการคำขอดังกล่าว

หากไม่อาจยกเลิกได้แล้ว คุณสามารถคืนสินค้าที่ไม่ต้องการได้ตามนโยบายการคืนสินค้าของเรา หรือปฏิเสธที่จะรับพัสดุสินค้าที่ส่งถึงคุณ แล้วพันธมิตรด้านการจัดส่งของเราจะคืนพัสดุนั้นไปยังคลังสินค้าโดยคิดค่าใช้จ่ายเพิ่มเติมใดๆ กับคุณ

ทันทีที่พัสดุดังกล่าวถึงคลังสินค้าของเรา คุณจะได้รับอีเมลยืนยันการคืนสินค้าและการคืนเงินเต็มจำนวนตามวิธีการชำระเงินเดียวกันกับที่ใช้ในการสั่งซื้อ"

ฉันสามารถยกเลิกคำสั่งซื้อออนไลน์ทั้งหมดของฉันได้หรือไม่

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order, please proceed as follows:

STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.

STEP 2:
Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Fill in the return form and return the form with the merchandise. Include the number of returned articles and the reason for return. It is very important that you include the return form with your package so that we can process your return.

STEP 5:

Return the parcel according to the instructions of your chosen return carrier.

STEP 6:
Keep the proof of return postage.

STEP 7:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

Can I exchange my purchase?

Bei Rücksendungen werden die Produkte nicht ersetzt oder umgetauscht.
Unerwünschte Artikel müssen gemäß unserer Rücknahme-Richtlinie zurückgesendet werden.
Bitte geben Sie eine neue Online-Bestellung für das gewünschte Produkt auf.

Ist internationaler Umtausch zulässig?

Çeşitli nedenlerden ötürü (bu nedenlere ABD, Asya, Avrupa’da farklı takı koleksiyonları olması ve Seyahat Ürünleri şirketimiz için farklı vergiler, farklı fiyatlandırma yapısı, yerel yasal gereklilikler, lojistik nedenler dahildir ancak bunlarla sınırlı değildir) Swarovski’nin uluslararası değişim veya iade politikası bulunmamaktadır. Dolayısıyla yurt dışından satın alınmış olan ürünler için değişim, yenileme veya ücret iadesi yapamıyoruz.

Teslimat adresimi değiştirebilir miyim?

Paketiniz kargoya verildikten sonra teslimat adresini veya teslimat tarihini değiştiremeyebilirsiniz. Bununla birlikte, paketinizin teslimatını size en uygun şekilde organize etmek için teslimat ortaklarımızın web portallarını kullanabilirsiniz.

Ürünlerin stok durumunu nasıl öğrenebilirim?

Online stok durumu, “Sepete ekle” butonuyla gösterilir. Buton görüntülenmiyorsa bunun nedeni ürünün o anda stokta olmamasıdır.

Stokta olmayan ürünler tekrar stoka girdiğinde bildirim almak isterseniz lütfen ürün ayrıntıları sayfasındaki “Bana haber ver” butonuna tıklayın ve e-posta adresinizi girin.

Mağaza stok durumunu öğrenmek için lütfen aşağıdaki talimatları izleyin:​

1) Online mağazamızdan beğendiğiniz ürünü seçin.
2) Ürün ayrıntıları sayfasında, “Sepete ekle” butonunun altında yer alan “Mağaza Stok Durumunu Kontrol Et”i seçin.
3) Bulunduğunuz veya istediğiniz konumu seçin ve görüntülenen seçeneklere göz atın.

Hangi ölçüyü satın almalıyım?

Swarovski olarak yüzüğünüz, kolyeniz veya bilekliğiniz için doğru ölçüyü bulmanın ne kadar önemli olduğunu biliyoruz. Doğru ölçüyü bulmanıza yardımcı olmak için bu pratik kılavuzu hazırladık.

Alışverişimde neden kampanyadan faydalanamadım?

Son siparişinizde kampanyadan faydalanamadıysanız sipariş ettiğiniz ürünün kampanya dışında olmadığından emin olmak için lütfen kampanya Hükümlerini ve Koşullarını inceleyin.

Ürününüzün kampanya kapsamında olması gerektiğini düşünüyorsanız lütfen siparişin kampanya geçerlilik dönemi içinde verildiğini kontrol edin.

Daha fazla desteğe ihtiyaç duyarsanız lütfen müşteri hizmetleri ekibimizle iletişime geçin.

Mevcut kampanya hakkında nereden bilgi alabilirim?

Swarovski, yıl boyunca indirim kampanyaları düzenlemektedir. Güncel kampanyalardan haberdar olmak için bültenimize kaydolmanızı tavsiye ederiz.

Ürünümün onarımı mümkün mü?

Henüz çözülmedi mi?