CUSTOMER INFORMATION AND TERMS AND CONDITIONS FOR TAIWAN REGION

1. The Swarovski website 
Customers accessing the website www.swarovski.com (hereafter referred to as the “Website”) from, or with shipping addresses in, Taiwan (including Taiwan, Penghu, Kinmen, and Matsu, similarly hereinafter) are subject to the following terms and conditions (General Terms and Conditions). This customer information and these General Terms and Conditions shall apply to your use of, and all orders for the sale of goods placed through, the Website. The General Terms and Conditions apply equally to those goods ordered using the Website by direct order or through an account which you may establish through the Website. By placing an order with Swarovski Hong Kong Ltd, Taiwan Branch ("Swarovski"), you confirm that you have read, understood and accepted these General Terms and Conditions and the Swarovski Privacy Policy and Statement at Privacy Policy. If you object to any of these General Terms and Conditions or those of our Privacy Policy and Statement, please discontinue using the Website and refrain from placing an order (as applicable).

Swarovski reserves the right to make changes to these General Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. Any changes will only be effective once they are published on this Website. 

This Website is not intended for use by children, especially those under 12 years of age. If you are under 18 years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website.

An English version of the “Terms and Conditions” is made to facilitate reference by foreign language users. In case of any discrepancy between the Chinese and English version of this terms, the Chinese version shall prevail.

2. Owners of this website and parties to any purchase agreement

This Website is owned and operated by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland). 

The contractual party and seller of the products to Taiwanese customers is: 

Swarovski Hong Kong Ltd, Taiwan Branch
3F, No. 27, Chung Shan North Road,
Section 1, Taipei 10441, 
Taiwan 

If you have any complaints or wish to assert any of your rights in relation to goods purchased on this Website, please contact: Swarovski Hong Kong Ltd, Taiwan Branch (3F, No. 27, Chung Shan North Road, Section 1, Taipei 10441, Taiwan ), by emailing Customer_Service_TW@Swarovski.com . 

3. Use of the Website 
You agree to use the Website solely for those purposes permitted by these General Terms and Conditions. You are responsible for all equipment and software used to access the Website. 

You must not: 

• use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party's rights, is unlawful or breaches these General Terms and Conditions; 
• use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website; 
• use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (for commercial use or otherwise); 
• attempt to gain unauthorized access to the Website or use another person's name or registration account and/or password; 
• create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message; 
• tamper with, hinder the operation of or make unauthorized modifications to the Website; 
• knowingly transmit any virus or any other disabling feature to the Website; 
• advertise or offer to sell or buy any goods or services on the Website; or 
• collect information about others, including email addresses, without their consent. 

The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under Swarovski’s control. Swarovski has no responsibility for the contents of any linked websites. Access to these sites is at your own risk.

Swarovski may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request. 

4. Electronic communications
When you visit this Website, order any goods from this Website or send emails to Swarovski, you are communicating with us electronically. Visits to, orders from or emails sent to the Website are considered electronic communications. 

Unless Swarovski is otherwise advised by you, the user, registering your contact details automatically gives your consent to being contacted directly by us by phone or email (or by other electronic messaging means). 

Please be aware that your information (including your contact information) is required to enable us to complete your purchase of Swarovski goods. By registering with Swarovski, or by placing an order using this Website, you are expressly consenting to such use of your data. Neither registration nor orders can be completed without this consent. 

If you object, those parts of the Website that do not require registration will be available for your use. If you decide to register at a later date, you may view and modify your data anytime by selecting Profile from the website menu. Please see Privacy Policy for further information about our privacy practices. 

5. Copyright and trademarks 
Copyright in the Website and the contents included on the Website belong to Swarovski or its licensors. 

You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of Swarovski, and subject to applicable laws, you must not: 

• store, distribute, perform, publicly broadcast, publicly transmit, adapt or create derivative works from any part of the Website; or 
• commercialize any information or services obtained from the Website. 

The trademarks used on the Website (if any) are the trademarks of Swarovski or of a third party. 

Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner. 

You must not use any Swarovski trademarks: 

• as, or as part of, your trademark; 
• in connection with goods or services that do not belong to Swarovski; 
• in a manner that may be confusing, misleading or deceptive; or 
• in a manner that disparages Swarovski, its goods, services or its Website.

6. Disclaimer and limitation of liability
To the extent permitted by law, all implied warranties and conditions, representations about the Website, your accessibility to and use of the Website and any goods available for purchase from the Website are excluded from these General Terms and Conditions. Where you consider that an item purchased through this Website does not meet your expectations, in addition to any rights you have under the consumer guarantees in the Consumer Protection Act of Taiwan you may also exercise your rights under Swarovski's return policy, which is provided in section 10.6 below. 

Swarovski will provide all content and other services on the Website in good faith and will use reasonable endeavors to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, Swarovski is not liable for any inaccuracies, errors or omissions in the content on the Website.

• Where the consumer guarantees under the Consumer Protection Act of Taiwan apply to the supply of goods or services by Swarovski, then to the extent permitted by law, Swarovski’s liability for breach of such a consumer guarantee is limited to, at its discretion: in the case of services, the supply of the relevant services again or the payment of the cost of having the services supplied again; and 
• in the case of goods, the repair or replacement of the goods or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or acquiring equivalent goods. 

To the extent permitted by law and, except as provided for by these General Terms and Conditions, Swarovski (and its officers, employees, agents or related corporate bodies) will not be liable for any losses, damage, costs or expenses suffered by you or claims made against you in connection with: 

• your use of the Website; 
• any lack of availability, interruptions, delays in operation, viruses, internet access difficulties or equipment malfunctions in relation to the Website; 
• any failure to provide the Website; 
• any goods supplied, offered or advertised on the Website; or 
• your purchase of any goods or services offered by Swarovski for sale on this Website, 

except for any loss, damage, cost or expense which is due to the negligence or willful misconduct of Swarovski, or a breach of statutory consumer guarantees by Swarovski, or which otherwise cannot be excluded by law. 

7. Indemnity
To the extent permitted by law, you hold Swarovski and its affiliates, employees, agents, representatives and its third party service providers harmless from any and all claims made against and liabilities of Swarovski that arise from a breach of these General Terms and Conditions by you. 

8. Termination 
Swarovski may suspend, terminate or limit your access to the Website, effective immediately, if, in its reasonable opinion, these General Terms and Conditions have been breached by you.  

Swarovski may, at any time, suspend, limit or terminate any service provided on the Website or all access and use of the Website. 

9. Cookies
Cookies are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the web server. 

Swarovski may use cookies to control the display of advertisements, to track usage patterns on the site, to deliver editorial content, to record registration, and to personalise information. For example, if you register on any part of the Website, you can opt to save your user name and password on your computer. Swarovski can provide this function by placing a cookie on your computer. Its cookies may contain personal information and may be shared with related corporate bodies. If you don't want cookies, your web browser likely includes an option that allows you to disable them. However, if you set your browser to refuse cookies, some portions of the Website may not function properly. While your individual information is protected as outlined in these Terms and Conditions and our Privacy Policy and Statement, Swarovski reserves the right to use aggregated, anonymous data about its users as a group for any business purposes. 

10. Your purchase agreement
This section applies to any order made through the Website (either through a direct order or through the establishment of an account).

10.1 The purchase agreement 
Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement to conclude a purchase agreement with Swarovski. A binding purchase agreement only comes into existence when Swarovski accepts your order by dispatching the goods ordered by you to an affiliate delivery service. Swarovski will notify you when goods are dispatched by sending you an email. The General Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website. You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. All of the terms of the United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria, on April 10, 1980) are expressly excluded from these General Terms and Conditions and any purchase agreement.

Click & Reserve
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you. You can purchase the Product in the applicable Swarovski Store. An acceptance of your offer/order and the conclusion of a purchase contract is indicated by: We have sent you an email confirming that the Products have been reserved at the respective Swarovski Store and you visit us within two (2) business days to purchase the Product in the Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites when you reserve, and will be the final prices.

Buy Online & Pick Up In Store
We may give you the option (if applicable) of purchasing a Product online and picking it up on the same business day in a designated Swarovski Store (“Buy Online & Pick Up In Store”). An acceptance of your offer/order and the conclusion of a purchase contract is indicated by, We have sent you an email confirming that the Products ordered can now be picked up in the designated Store. If the order is not collected within seven (7) business days of Us sending you a confirmation email. We will assume that it is unwanted, cancel the order.

Click & Collect

We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (“Click & Collect”). An acceptance of your offer/order and the conclusion of a purchase contract is indicated by: We have sent you an email confirming that the Products have been dispatched to the respective Swarovski Store and can be picked up within seven (7) business days from and including the date of this confirmation email. If the order is not collected within seven (7) business days of Us sending you a confirmation email. We will assume that it is unwanted, cancel the order.
When you are collecting Products you have purchased via “Click & Collect” or “Buy Online & Pick Up In Store”, you may be required to bring your confirmation email (in printed or digital format as shown on your electronic device) and proof of identity (such as passport or identity card) together with your payment card used to place the order (if applicable). All proof of identity will only be used for verification and shall not be stored, processed or copied in any way.

10.2 Reservation of performance in case of goods being unavailable 
Swarovski does not warrant and cannot guarantee that goods ordered will be available at all times. Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, Swarovski can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If Swarovski withdraws from and terminates a purchase agreement, then it will immediately inform you by email and will immediately refund any fees or charges already paid by you for the goods. 

Swarovski reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer.

Swarovski reserves the right to reject orders from customers if there is reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities. 

10.3 Price and additional costs 
The total amount for any goods ordered must be made as a single payment. The total amount of your order, including all taxes and costs such as packaging and delivery, will be displayed during the checkout process when you submit your order. ，

10.4 Terms of payment 
The purchase price for all goods ordered is due and payable when Swarovski notifies you that your order has been accepted. Payment may be made by credit card/debit card (by entering your card details on the Website), PayPal or other alternative payment methods (by entering your payment details on the Website/App) provided on the Website. Swarovski reserves the right, to add, remove or revise payment methods from time to time at its discretion. Swarovski will only process the transaction once you have been notified of your accepted order.

You may not make any set-off claims against our claim for payment unless the amount set-off is not disputed by Swarovski or has been the subject of a final and binding judgment against the company. 

Prepayment: For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately. 

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. 

In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order. 

Prepayment is not available for Electronic Gift Cards. 

10.5 Delivery and reservation of title 
Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by Swarovski. You will be advised of the contact details of the delivery service when your order is accepted. 

Swarovski makes reasonable efforts to ensure that orders are delivered within the estimated time frame specified on this Website or such other timeframe as notified to you when your order is accepted. However, Swarovski makes no guarantees in relation to estimated delivery times. 

You agree that the products ordered and sent to you remain Swarovski's property until full payment has been received by Swarovski. Swarovski requires full payment prior to the dispatch of the purchased goods to the delivery service. 

All goods purchased from this Website are delivered pursuant to a contract with Swarovski’s delivery service. This means that the risk of loss and title for the goods passes to you upon the delivery of the goods by Swarovski to the delivery service. Swarovski is not responsible for the risk of loss of goods during their delivery to you by the delivery service, unless otherwise advised. 

10.6 Right to cancel the purchase agreement
Your rights specified in this section 10.6 are in addition to your rights under the consumer guarantees in the Consumer Protection Act of Taiwan. 

Items purchased from the Website (with the exception of gift cards, used pierced earrings, Active Crystal headphones) may be returned within 7 days after the date of their receipt by you. To take advantage of this return policy you must notify Swarovski by contacting customer service hotline at +886 0800 777 647 (within 7 days of the date goods are received by you) of your intent to return your item(s), and our designated courier will be arranged to collect the items(s) from you. In this case, items must be packed in their original condition.

If you choose to take advantage of this return policy, Swarovski will refund the full cost of your order once the items have been received.

You may also return goods in accordance with any rights you may have under the consumer guarantees in the Consumer Protection Act of Taiwan.

You can obtain further information and assistance with respect to the return of goods by choosing Customer Service Returns Policy from the website menu.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of NTD 1000) will be removed if the returned product(s) brings the total order value below NTD 1000. In case of a promotion with staggered prices, always the lowest amount will be refunded. 

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.

10.7 Liability in relation to goods 
Swarovski’s liability under each purchase agreement is limited in accordance with section 6 of these General Terms and Conditions entitled "Disclaimer and limitation of liability", which also applies to any purchases of goods offered on the Website. Please refer to this section. 

10.8 Prohibition of assignment
You may only assign, or transfer your rights under any purchase agreements to a third party with Swarovski Hong Kong Ltd prior written consent. 

10.9 Applicable Law and Jurisdiction 
Any purchase agreement and any dispute, controversy, difference or claim arising out of, relating to or in connection with any purchase agreement, or the breach, termination or invalidity thereof, shall be governed by the laws of Taiwan. And the Taiwan Taipei District Court shall be the court of competent jurisdiction for the first instance. 

10.10. Export control and sanctions
Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.

This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.
 

The English version of these terms and conditions shall prevail over any Chinese version (if any) which is provided for information purposes only.

Por favor tenga que este país no dispone de Boutique en línea. Usted puede explorar la página web pero no es posible solicitar un pedido.

1. Ámbito de aplicación
Las presentes Condiciones Comerciales Generales serán válidas para todos los pedidos realizados a través del sitio web www.swarovski.com ("el sitio web"). Le rogamos que lea atentamente las presentes Condiciones Comerciales Generales antes de pedir productos en este sitio web. Mediante la realización de un pedido de nuestros productos, declara su conformidad con las disposiciones siguientes y confirma estar facultado para la conclusión de contratos con carácter jurídicamente vinculante y tener como mínimo 18 años de edad. Solo aceptaremos todas aquellas regulaciones que difieran de lo aquí dispuesto si las hemos confirmado previamente por escrito. Esto también será aplicable a una desviación respecto de esta cláusula de la forma escrita.

2. Parte contratante
Este sitio web para la venta de mercancías a través de internet es operado por Swarovski Crystal Online AG, con sede en Alte Landstrasse 411, CH-8708 Männedorf, Suiza. También puede utilizar esta dirección para presentar reclamaciones y reclamar derechos de garantía.

Nuestro servicio de atención al cliente está a su disposición para cualquier cuestión: Customer_Service_LI@Swarovski.com

3. Conclusión del contrato
Sus pedidos a través del sitio web son ofertas vinculantes para la conclusión de los correspondientes contratos de compraventa con Swarovski Crystal Online AG. Queda a nuestra discreción aceptar tales ofertas en el plazo de 14 días a partir de su recepción o rechazarlas mediante el envío de un comunicado correspondiente. El contrato de compraventa vinculante sobre la mercancía pedida no se perfecciona hasta nuestra aceptación de su pedido. Dicha aceptación se declara mediante el envío de la mercancía pedida.

Por la presente declara su consentimiento explícito para que se verifique su solvencia mediante consultas a agencias de calificación crediticia, entidades crediticias y agencias de referencias autorizadas oficialmente. En el caso de datos de solvencia negativos, nos reservamos el derecho a rechazar la aceptación del pedido. Asimismo, nos reservamos el derecho a rechazar pedidos de clientes cuando existan motivos que fundamenten la suposición de que el cliente incumple las Condiciones Comerciales Generales, está implicado en actividades fraudulentas u otras actividades delictivas relevantes, o cuando existan otros motivos importantes.

4. Disponibilidad
Los productos y precios serán válidos tal como se indica en el sitio web; los productos estarán disponibles mientras exista stock. Nos reservamos el derecho a modificar en todo momento y sin previo aviso los productos indicados en el sitio web, así como a limitar el número de productos que puede comprar un usuario. 

Queda excluida toda responsabilidad por falta de stock y no-disponibilidad de productos. 

Queda estrictamente prohibida toda reventa comercial o comercialización de aquellos productos Swarovski que se hayan comprado en el sitio web.
Swarovski se reserva el derecho a limitar el número de productos (o el número de una determinada SKU) vendidos a un cliente. 

Swarovski se reserva el derecho a rechazar pedidos de un cliente si existen motivos razonables para creer que el cliente en cuestión infringe estos Términos y condiciones o que está implicado en actividades fraudulentas u otras actividades delictivas.

Téngase en cuenta que, tras la confirmación del pedido, no se podrán atender los deseos de modificación ni los pedidos de anulación.

5. Reserva de prestación en el caso de mercancía no suministrable
Si la mercancía pedida no se puede suministrar en el plazo de 30 días a partir del día siguiente a su pedido, podremos desistir del contrato, aunque previamente le hubiéramos confirmado la conclusión del contrato. En el caso de rescisión, le informaremos sobre la no-disponibilidad y le reembolsaremos inmediatamente las contraprestaciones que ya hubiera efectuado.

6. Precio y costes adicionales
El precio total de su pedido, incluidos todos gastos adicionales y de envío, se indicaba en la página anterior o se mostrará al finalizar el proceso de check-out. Mediante la confirmación del pedido, declara su conformidad con el precio de la mercancía. No será posible un ajuste posterior de los precios. 

La venta de productos Swarovski se realiza a través de Swarovski Crystal Online AG con sede en Suiza. Téngase en cuenta que, en el caso de pagos extranjeros mediante tarjeta de crédito, la entidad crediticia que ha emitido la tarjeta puede cobrarle una tasa sobre las ventas en el extranjero (aprox. 1-2 %).

7. Condiciones de pago
El precio de compra de la mercancía pedida será pagadero con la tramitación de su pedido por parte de Swarovski Crystal Online. El pago puede efectuarse mediante tarjeta de crédito (indicando los datos de su tarjeta en el sitio web) o en el caso de clientes de Alemania, Austria o Suiza (incl. Liechtenstein) se puede cargar en cuenta. Solo puede compensar nuestro derecho a pago mediante exigible indiscutible o fijado en firme. 

En el caso de pago mediante tarjeta de crédito, nos reservamos el derecho a verificar la validez de la tarjeta, así como a comprobar el marco de compensación de la deuda y los datos de la dirección. En el caso de que la entidad crediticia nos deniegue la aprobación del pago, no asumimos la responsabilidad derivada de retrasos o de la no-ejecución de entregas.

Prepago:

En caso de pedidos especiales (por ejemplo: pedidos con importe elevado, Ediciones Limitadas), Swarovski ofrece la posibilidad de efectuar un prepago. Su pedido será procesado después de recibir su pago en la cuenta bancaria de Swarovski. El importe debe pagarse inmediatamente. 

Por favor transfiera el importe a la cuenta detallada en el proceso de pago usando el número de pedido como referencia de pago. Por favor tenga en cuenta que su entidad bancaria puede cobrar cargos adicionales en las transferencias de dinero internacionales. 

En caso de que el importe del pago no sea transferido a la cuenta de Swarovski dentro de los 7 (siete) días hábiles después de haber recibido la confirmación del pedido, Swarovski se reserva el derecho de cancelar su pedido. 

Su paquete también incluirá una factura. El prepago no está disponible para las Tarjetas Regalo electrónicas.

8. Suministro y reserva de propiedad
El suministro de la mercancía pedida es realizada por el servicio de reparto contratado por nosotros, normalmente en el plazo de 5-7 días laborables a partir del día posterior a su pedido, realizándose la entrega en la dirección de envío consignada por usted. La entrega de productos personalizados por lo general tardará 2-3 días laborables más. En nuestro Ayuda de boutique in línea, encontrará los días festivos en los que no se tramitan pedidos. 

Si así lo desea, procuraremos entregar la mercancía en una fecha concreta, pero normalmente no podemos comprometernos a ello de forma vinculante. Hasta que se haya satisfecho la totalidad del precio de compra, la mercancía será de nuestra propiedad.
Cuando se le entregue la mercancía, deberá comprobar que el envío sea correcto y esté completo.

9. Derecho de anulación
Como consumidor, sin necesidad de indicar los motivos, en el plazo de 14 días tras la recepción de la mercancía, puede anular su pedido, desistiendo así del contrato. El plazo de 14 días empieza el día tras la recepción de la mercancía. En el caso de que se ejerza este derecho dentro de plazo, dejará de estar vinculado a su pedido. Los productos personalizados están excluidos del derecho de cancelación.  

En nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes", encontrará información adicional y ayuda para la devolución de la mercancía pedida, así como la dirección de devolución específica de su país. La anulación se puede enviar por escrito o mediante otro soporte de datos de carácter permanente a la dirección mencionada arriba en el Apartado 2, o bien se puede efectuar mediante la devolución de la mercancía a la dirección indicada en nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes". Para el cumplimiento del plazo, es suficiente la expedición dentro de plazo. Los productos deben estar en su estado original, con el embalaje original, debiéndose adjuntar el albarán de devolución a los mismos. 

En el caso de anulación, deberá realizar la devolución de la mercancía a la dirección indicada en nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes". El envío se realizará por cuenta y riesgo de Swarovski Crystal Online AG, si bien en el caso de un pedido de hasta 40 euros, usted deberá asumir los gastos corrientes (envío estándar sin asegurar) de la devolución, a menos que la mercancía suministrada no se corresponda con la mercancía pedida. La devolución debe efectuarse como máximo 14 días tras la declaración de la anulación. 

El reembolso de los costes no se realizará hasta que la mercancía llegue sin usarse y en su estado original a la dirección arriba mencionada. Téngase en cuenta que, en el caso de pago mediante tarjeta regalo, el importe satisfecho solo se podrá reembolsar en forma de un vale. En el caso de pago parcial mediante un vale, al realizarse la devolución primero se cargará el vale y después se emitirá el abono.

Deberá asumir los gastos corrientes de la devolución, cuando la mercancía suministrada se corresponda con la mercancía pedida y cuando el precio de los productos a devolver no supere un importe de 40 euros o, en el caso de un precio superior, cuando en el momento de la anulación aún no haya satisfecho la contraprestación o un pago parcial acordado contractualmente. De lo contrario, la devolución será gratuita para usted. 

Solo restituiremos los gastos de envío y devolución (en el caso de un valor de mercancía superior a 40 euros) correspondientes a gastos estándares. 

Por lo general, los vales descuento y productos personalizados no admiten cambios ni devoluciones.

Actualmente, no es posible reembolsar mercancías compradas a través del sitio web en boutiques de Swarovski.

Si decides devolver solo parte de un pedido que has comprado con un descuento o promoción, el importe del reembolso estará sujeto al importe mínimo de compra aplicable a la promoción, ajustándose el valor del descuento según corresponda, y se te devolverá únicamente el importe del artículo devuelto. Si la deducción de los artículos devueltos resulta en una cantidad inferior al importe mínimo de compra, el descuento se deducirá del importe del reembolso. Por ejemplo, si se había aplicado un 10% de descuento por un importe mínimo de compra de 100, el descuento dejará de ser aplicable si la deducción de los productos devueltos resulta en un valor de pedido inferior a 100.

10. Prestación de garantía
En el caso de que la mercancía suministrada presente defectos, puede elegir entre la cancelación del pedido o -si la mercancía aún se puede suministrar- el canje de la misma por un ejemplar sin defectos. Adicionalmente no se concede una garantía independiente. 

Para los Servicios Postventa, debe dirigirse a las oficinas locales de atención al cliente indicadas en nuestro sitio web, en la opción de menú "Atención al cliente – Servicio Posventa". 

El período de garantía son dos años a partir de la recepción de la mercancía.

11. Responsabilidad
Swarovski Crystal Online AG responderá ante usted solo en el caso de daños ocasionados de forma intencionada o con negligencia grave. 

La anterior limitación de la responsabilidad será válida para todos los derechos a indemnización por daños y perjuicios, independientemente de su fundamento jurídico, incluyendo actos ilícitos; no será válida en el caso de una eventual responsabilidad en virtud de la Ley sobre productos defectuosos debido a una propiedad garantizada o en el caso de lesión al cuerpo y a la vida. 

La exclusión o la limitación de la responsabilidad de indemnización por daños y perjuicios de conformidad con los apartados anteriores también será válida para aquellas reclamaciones contra colaboradores o mandatarios de Swarovski Crystal Online AG.

12. Cláusula de salvedad
Si una disposición de las presentes Condiciones Comerciales Generales fuese o resultase no válida o inexigible, ello no afectará a la vigencia de las disposiciones restantes.

13. Exclusión de la cesión
Solo podrá ceder sus derechos contractuales a terceros mediante el consentimiento por escrito de Swarovski Crystal Online AG.

14. Derecho aplicable
Los contratos concluidos teniendo en cuenta las presentes Condiciones Comerciales Generales estarán sujetos al derecho suizo quedando excluida toda remisión ulterior a legislación extranjera. La Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías no será aplicable. Este acuerdo sobre el derecho aplicable será solo válido en la medida en la que no contravenga disposiciones perceptivas del derecho del Estado en el que el consumidor tenga fijada su residencia habitual. Zúrich será el fuero competente para todos aquellos conflictos que se deriven de las presentes Condiciones Comerciales Generales o que se produzcan en relación con las mismas. Swarovski Crystal Online AG también está facultada a querellarse en el domicilio del cliente.