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หัวข้อ:Membership
자주 묻는 질문
나의 온라인 주문 상태를 알고 싶습니다.
나의 온라인 주문 를 취소할 수 있나요?
고객님께서 구입하신 제품을 빠르고 효율적으로 받아보실 수 있도록 최선을 다하고 있습니다. 주문 취소는 주문 확인 후 약 15분 이내에 가능합니다.
주문 취소 시 고객
계정으로 로그인
하여 주문 내역에서 관련 주문을 검색한 후 “주문 취소”를 클릭해 주십시오. 취소가 가능할 시 해당 취소 작업을 확인해야 합니다.
취소 버튼이 회색으로 비활성화되었을 시 이 단계에서는 주문 변경 또는 취소가 불가합니다.
게스트로 주문했으며 주문 확인 15분 이내인 경우, 스와로브스키 고객 서비스 팀으로 영업 시간 내에 유선 또는 채팅을 통해 즉시 문의해 주십시오. 최선을 다해 요청을 처리해 드리겠습니다.
취소가 더 이상 불가한 경우 반품 정책에 따라 구매를 원치 않는 제품을 반품해야 합니다.
당사 창고 도착 후 처리가 완료되면 반품 확인 이메일을 받게 됩니다. 이후 주문에 사용한 동일한 결제 방식으로 전액 환불됩니다.
온라인 주문은 어떻게 반품하나요?
Online purchase
To register your return, please returns.swarovski.com to get your return label/QR code.
• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.
• Pack the item(s) to be returned in the original carton using the original packaging materials.
• Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”
The item must be returned to ""return in store"" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
For more information on qualifying for a return, see our Returns policy.
Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.
For more information on qualifying for a return, see our Returns policy.
Can I exchange my purchase?
It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.
Is International Exchange allowed?
Can I change my delivery address?
How can I check product availability?
Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.
For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address
To check instore availability please follow these instructions:
1) Select the product of your choice at our online shop
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.
What size should I buy?
At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.
Why did my purchase not qualify for the promotion?
If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.
If you need further support, please contact our customer service team.
Where can I find information on the current promotion?
Is my item repairable?
Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.
If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.
If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.
You can find your nearest store using our online store finder: www.swarovski.com/store-finder
Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.