*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Swarovski x Ariana Grande Capsule Collection, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Newsletters

If you are still receiving newsletters after unsubscribing, please ensure that the email address you have unsubscribed from is the correct one. 

It can take up to 14 days to complete an unsubscripton request in the system and you may receive an already scheduled newsletter in the meantime.

If you continue to receive newsletters after 14 days and the email address is correct, please contact our customer service team and provide us with a copy of the most recently received newsletter.

Membership Emails

If you are a Swarovski Club or SCS member, you will still receive certain reminders, birthday messages, T&C updates  and other emails. 

If you would also like to stop receiving membership emails, then you will need to cancel your membership. To do this, please contact our customer service team.

The Swarovski Club is a free loyalty program open to all customers. We value your trust in us and want to show our gratitude by rewarding you for the purchases you make with Swarovski. Swarovski Club members are entitled to receive exclusive benefits (normally communicated via email) including: 

- Fashion news from Swarovski’s trend and style experts
- Birthday voucher 
- Early access to sales and promotions
- Status recognition and rewards 
- Invitations to exclusive sneak peeks and design previews
- Free standard shipping (Silver Tier), and much more...

Your membership number is used to identify your member account and connect your purchases to it. You can find it in every email that you receive from us, just scroll to the bottom. Alternatively, you can log in online and find it displayed on the card image in the ”My Account” area. Finally, you can ask any of the Crystal Experts in our stores to help. 

Please refer to our store finder to see which services we offer at your preferred store. Alternatively, you can always check with our Crystal Experts.  

Yes, you can share a membership with a friend or family member. Keep in mind that, while it may be easier to move up the tiers by sharing a membership, you will also have to share the rewards. We can only provide one reward at a time and once it has been redeemed by a member, it cannot be redeemed again. When placing online orders, you should always use the email address registered to your membership. 

You can sign up in-store and any of our Crystal Experts will be happy to help you. Alternatively, you can head to our website and sign up here.

As part of the program, we send members a birthday surprise (normally on that special day). If we do not have your birthday date, we cannot send this to you.

You can either log in online with your SCS account details and sign up on Swarovski.com/club or ask your local in-store Crystal Expert. 
 

Da bi bolje razumeli, kako Swarovski zbira in uporablja podatke svojih članov in kako komuniciramo z vami, vas prosimo, da si preberete naš Pravilnik o zasebnosti tukaj:

Nagrade kluba Swarovski je moč uveljavljati samo v vrednosti polne cene kupljenih izdelkov in jih ni moč kombinirati z drugimi popusti in ponudbami, kot so razprodaje, opuščeni prodajni programi ali promocijski izdelki. Oglejte si vsa prejšnja vprašanja za več podrobnosti.

Nagrade podelimo 14 dni po tem, ko postanete upravičeni do njih, razen če v tem času kupljene izdelke vrnete. Do nagrad so upravičeni samo nakupi v prodajalnah kluba Swarovski in preko spletne prodajalne Swarovski.com, če ste prijavljeni v svoj račun. Prosimo, da uporabite iskalca trgovin, da odkrijete, katere trgovine zagotavljajo klub Swarovski.

Nagrade boste prejeli približno 14 dni po tistih nakupih, ki štejejo, razen če boste v tem času kupnino vrnili.

Prosimo, upoštevajte, da se program nagrajevanja lahko spreminja od države do države, zato lahko zbirate nakupe, ki štejejo, in uveljavljate nagrade samo v državi, v kateri ste prijavili svoje članstvo. Če ste se preselili in želite spremeniti državo, v kateri je prijavljen vaš račun, prosimo, da nas obvestite prek naše ekipe iz službe za pomoč strankam.

Darilo lahko prevzamete v svoji izbrani trgovini. Če nimate izbrane trgovine ali se še niste odločili, katero obiskati, se lahko prijavite v svoj račun in izberete svojo trgovine. Lahko pa uporabite naš iskalnik trgovin, da najdete trgovino, ki nudi klub Swarovski. 
Na nekaterih trgih lahko potrošniki unovčijo svoja darila prek spleta pri njihovem naslednjem spletnem nakupu.

Veljajo samo nakupi v času vašega članstva, pod pogojem, da izdelki niso bili vrnjeni. Ob celotni ali delni vrnitvi izdelka se vrnjen znesek odšteje, kar lahko pomeni, da se status točkovanja ustrezno spremeni.

Vse, kar morate narediti, je, da se prijavite v svoj spletni račun. V zavihku klub Swarovski poiščite razdelek „Moj račun“ in se vpišite. Prek e-pošte vam bomo poslali vse potrebne podatke o vašem novem članstvu. 

Preprosto. Z vsako opravljeno transakcijo na vašem članskem računu ste korak bliže naslednji nagradni stopnički. Upoštevajte, da naslednji izdelki ali storitve ne štejejo pri uveljavljanju vašega članstva: dodatki (izdelki za nego in čiščenje); rezervni deli; popravila; nakup ali unovčenje darilnih kartic, strošek vašega članstva v SCS; nakupi, opravljeni v državah, v katerih niste rezident; vračila. 
Prepričajte se, da so vaši nakupi zabeleženi na računu, tako da se poistovetite kot član kluba, še pred plačilom v trgovini, ali pa se prijavite v svoj račun, še preden pričnete s postopkom plačila, ko kupujete prek Swarovski.com.

Na voljo imate več možnosti: 
-    Lahko se kadar koli prijavite v svoj spletni račun in preverite svoje stanje točk v razdelku „Moj račun“. 
-    Poiščite zadnje e-sporočilo, ki smo vam ga poslali, in si oglejte spodnji del sporočila. Tam boste vedno našli svoje trenutno stanje točk in člansko številko. 
-     Povprašajte svetovalca v lokalni trgovini ali kontaktirajte svojo lokalno ekipo iz službe za pomoč strankam.
Nakupi v trgovini niso prikazani na spletnih strani. Če bi radi videli celoten seznam točk, se morate obrniti na našo ekipo službe za pomoč strankam.

 

Klub Swarovski je brezplačen, zato boste mogoče želeli ohraniti svoje članstvo, če bi tudi v prihodnje želeli opravljati nakupe kot član. Če pa vendarle ne želite več biti član kluba Swarovski, lahko kontaktirate našo ekipo iz službe za pomoč strankam, ki vam bo pomagala zapreti račun.

Pošiljamo dve vrsti e-pošte: novice (newsletter) s podatki o naših zadnjih promocijah in novih kolekcijah in e-pošto, povezano z vašim članstvom (npr. nagrade, ki ste si jih prislužili, spremembe v stanju točk ali spremembe v programu). Če bi se želeli odjaviti od naših novic, preprosto kliknite na gumb „odjava“, ki ga najdete na dnu vsake e-pošte, ali osvežite nastavitve svojega računa, tako da obiščete „Moj račun“ na Swarovski.com. Če ne želite več prejemati nobenih naših sporočil, vključno s sporočili o nagradah, vas prosimo, da se obrnete na našo ekipo iz službe za pomoč strankam, ki vam bo z veseljem pomagala zapreti račun.

If you have unsubscribed from our newsletter but are still a member of the Swarovski Club, you will continue to periodically receive emails related to your rewards, tier status, or changes to the program. If you would like stop receiving these emails, please contact our Customer Service team and they will be happy to help you close your account.
Alternatively, you may have subscribed to receive news from one of our other sub-brands.