お問合せ先
お問合せ先
オンラインショップのヘルプやQ&Aで、ご質問への答えがみつかりませんでしたか？
スワロフスキー・カスタマーサポートまでお問い合わせください。
スワロフスキー・カスタマーサポートまでお問い合わせください。
(SWAROVSKI JAPAN LTD.)
(Customer relations)
102-0082 (102-0082)
21 (21 Ichiban-cho,
Chiyoda-ku, Tokyo)
12 (Ichibancho Tokyu Building 12F)
電話: 0120-10-8700
(フリーダイヤル番号)
ストアファインダー
最寄りのスワロフスキーのストアを探す
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お問い合わせ
世界各地の担当者よりお客様のご意見・ご質問にお答えいたします。
オンラインショップチーム
オンラインショップに関するご質問・お問合せ（注文の流れ、お支払、セキュリティ、配送、返品について等）は、以下のお問合せフォームにご記入ください。スワロフスキー・オンラインチームがお答えします。
表示を少なくする
詳細を見る
$(this).siblings('.js-jp-shortContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Mr.またはMrs.／Ms.を選択してください',
message_en: 'Please select a title'
}
}
},
'values[shortContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'お客様の名を入力してください。',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: '姓を入力してください。',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[shortContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'この項目の入力可能文字数は0〜70字です',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である20字を超えました',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: '電話番号を欄に記入してください',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[shortContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: '国を選択してください。',
message_en: 'Please enter your country.'
}
}
},
'values[shortContactFormDefinition_subject]': {
trigger: 'blur',
validators: {
notEmpty: {
message: '件名を入力してください。',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'この項目の入力可能文字数は0〜70字です',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[shortContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: '件名を入力してください。',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'この項目の入力可能文字数は0〜1000字です',
message_en: 'The number of characters for this field must be between 0 and 1000',
min: 0
,
max: 1000
},
}
},
'values[shortContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である11字を超えました',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[shortContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[shortContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
アフターサービス
スワロフスキー・ストアに関するご質問・お問合せ（在庫の有無やご意見等）や製品全般に関するお問合せ（お手入れ方法、保証、修理について等）は、スワロフスキー・カスタマーサービスまでお問い合わせください。
表示を少なくする
詳細を見る
$(this).siblings('.js-jp-longContactFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[longContactFormDefinition_title]': {
trigger: 'change',
validators: {
notEmpty: {
message: 'Mr.またはMrs.／Ms.を選択してください',
message_en: 'Please select a title'
}
}
},
'values[longContactFormDefinition_firstName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: 'お客様の名を入力してください。',
message_en: 'Please enter your first name.'
},
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_lastName]': {
trigger: 'blur',
validators: {
notEmpty: {
message: '姓を入力してください。',
message_en: 'Please enter your last name.'
},
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'この項目の入力可能文字数は0〜70字です',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
},
'values[longContactFormDefinition_addressLine1]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である60字を超えました',
message_en: 'You have exceeded the maximum length of 60 characters for this field',
max: 60
},
}
},
'values[longContactFormDefinition_addressLine2]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_zip]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である10字を超えました',
message_en: 'You have exceeded the maximum length of 10 characters for this field',
max: 10
},
}
},
'values[longContactFormDefinition_town]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である40字を超えました',
message_en: 'You have exceeded the maximum length of 40 characters for this field',
max: 40
},
}
},
'values[longContactFormDefinition_country]': {
trigger: 'change',
validators: {
notEmpty: {
message: '国を選択してください。',
message_en: 'Please enter your country.'
}
}
},
'values[longContactFormDefinition_phone]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である20字を超えました',
message_en: 'You have exceeded the maximum length of 20 characters for this field',
},
callbackPhone: {
alias: 'callback',
message: '電話番号を欄に記入してください',
message_en: 'Please enter your telephone number',
callback: function (value, validator, $field) {
var matchesRegex = true;
var regexList = [];
for (var i = 0; i < regexList.length; i++) {
matchesRegex = matchesRegex && (value.match(regexList[i])[0] === value);
}
var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title');
var isValidPrefix = prefixCountry !== undefined && prefixCountry !== "Unknown";
return value === '' || (matchesRegex && isValidPrefix);
}
},
}
},
'values[longContactFormDefinition_topic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E',
message_en: '\u003Cspan style=\'color:#ff0000;\'\u003Eerror.genericConfigurableForm.global-contactOnlineTeam-topic\u003C\/span\u003E'
}
}
},
'values[longContactFormDefinition_message]': {
trigger: 'blur',
validators: {
notEmpty: {
message: '件名を入力してください。',
message_en: 'Please fill in the field Subject - thank you.'
},
stringLength: {
message: 'この項目の最大入力文字数である1,000字を超えました',
message_en: 'You have exceeded the maximum length of 1,000 characters for this field',
max: 1000
},
}
},
'values[longContactFormDefinition_callRequest]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_contactPrivacyPolicy]': {
trigger: 'change',
validators: {
notEmpty: {
message: '入力必須項目',
message_en: 'Mandatory field'
},
}
},
'values[longContactFormDefinition_scsMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_scsMemberNumber]': {
trigger: 'blur',
validators: {
stringLength: {
message: 'この項目の最大入力文字数である11字を超えました',
message_en: 'You have exceeded the maximum length of 11 characters for this field',
max: 11
},
}
},
'values[longContactFormDefinition_beSwaMember]': {
trigger: 'change',
validators: {
}
},
'values[longContactFormDefinition_beSwaMemberNumber]': {
trigger: 'blur',
validators: {
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'longContactForm';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'longContactFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
$(this).siblings('.js-jp-shortNewsletterFormConfig')
.formValidation({
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[shortNewsletterFormDefinition_email]': {
trigger: 'blur',
validators: {
regexp: {
regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/,
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
notEmpty: {
message: 'Eメールアドレスを入力してください。',
message_en: 'Please enter your email address.'
},
stringLength: {
message: 'この項目の入力可能文字数は0〜70字です',
message_en: 'The number of characters for this field must be between 0 and 70',
min: 0
,
max: 70
},
}
}
}
})
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "help-block");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('small[data-field="' + data.field + '"]').remove();
$errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'shortNewsletter';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'shortNewsletterFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};