15만원 이상 구매 시 무료 배송

고객 관리 센터에 오신 것을 환영합니다

Title:
유용한 답변을 찾고 계신다면 잘 찾아오셨습니다. 클릭하여 아래 옵션을 통해 검색하고 문제의 질문을 분류할 수 있습니다.

Most asked questions

What is the status of my online order?

Inserisci i dettagli dell’ordine
Inserisci i dettagli del tuo ordine, indicati nell’e-mail di conferma e sulla fattura.
* Campi obbligatori
Il tuo numero d'ordine *
Cognome *
$(this).closest('#orderTrackingFormConfigWrapper').find('.js-orderTrackingFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[orderTrackingFormDefinition_orderCode]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[a-zA-Z0-9]*$', ''))) { messages.push('Il numero dell’ordine deve contenere solo caratteri alfanumerici.'); messagesEN.push('Il numero dell’ordine deve contenere solo caratteri alfanumerici.'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Inserisci il numero dell’ordine.', message_en: 'Inserisci il numero dell’ordine.' }, } }, 'values[orderTrackingFormDefinition_lastName]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[. \\u3000\'\\-a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F\\u4E00-\\u9FFF\\u3400-\\u4DBF\\u3040-\\u30FF\\uF900-\\uFAFF\\uFF66-\\uFF9F\\u1100-\\u11FF\\u3130-\\u318F\\uA960-\\uA97F\\uAC00-\\uD7FF\\u3005\\u3006\\u3024\\u3029\\u3031-\\u3035\\u0E00-\\u0E7F]*$', ''))) { messages.push('Inserisci solo lettere (non punti)'); messagesEN.push('Inserisci solo lettere (non punti)'); errorOccured |= true; } if (!value.trim().match(new RegExp('(?:^$)|(?:^.*[a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F]{2}.*$)|(?:^.*[^a-zA-Z\\u00C0-\\u00D6\\u00D8-\\u00F6\\u00F8-\\u02B8\\u0370-\\u03FF\\u1F00-\\u1FFF\\u0400-\\u052F\\u1C80-\\u1C8F\\u2DE0-\\u2DFF\\uA640-\\uA69F. \\u3000\'\\-].*$)', ''))) { messages.push('La lunghezza minima è pari a 2 caratteri'); messagesEN.push('La lunghezza minima è pari a 2 caratteri'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Inserisci il tuo cognome', message_en: 'Inserisci il tuo cognome' }, stringLength: { message: 'Il numero di caratteri per questo campo deve essere compreso tra 0 e 35', message_en: 'The number of characters for this field must be between 0 and 35', min: 0 , max: 35 }, } } } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'orderTracking'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'orderTrackingFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

我能否取消我的線上訂單?

我們致力處理您的訂單,儘快並有效率地把您訂購的貨物送出。您可以在收到訂單確認通知後約15 分鐘內取消訂單。
要取消訂單,請登入您的客戶帳戶,然後在您的訂貨記錄裡尋找相關的訂單,並點擊「取消訂單」的按鈕。如果仍然能夠取消訂單,系統將會請您確認該動作。 
如果取消按鈕顯示為灰色,將無法在此階段修改或取消您的訂單。

假如您以訪客身份訂購,並在收到訂單確認通知後仍未超過15 分鐘,請立即透過致電或聊天功能(在辦公時間內)聯絡我們,我們的客戶服務團隊會盡一切所能處理您的要求。

如果已經不能再取消訂單,您可以按照我們的退貨政策退回不需要的貨品。或者,您可以在包裹送達時拒絕收件,我們的貨運合作夥伴將會把包裹送回我們的貨倉,您不需要支付任何額外費用。

一旦包裹到達我們的貨倉,您將會收到一封確認電郵,我們將會按照您訂貨時使用的支付方式將金額全數退還。

我能如何退還線上訂購的貨品?

Online purchase
To register your return, please go to returns.swarovski.com to get your return label/QR code.

• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code.

• Pack the item(s) to be returned in the original carton using the original packaging materials.

• Return the parcel according  to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.

• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.

Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click here to discover if there is a store near you offering the service and check under store services for “Return in store”

The item must be returned to "return in store" with Swarovski.com proof of purchase within 30 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

For more information on qualifying for a return, see our Returns policy.

Instore purchase
All products must be returned within 30 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store.

For more information on qualifying for a return, see our Returns policy.

Can I exchange my purchase?

It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.

Is International Exchange allowed?

Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad

Can I change my delivery address?

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners’ web portal.

How can I check product availability?​

Our online availability is indicated with the "Add to bag" button. If the button isn't displayed, it's because we are unable to fulfill it at the moment.​

If products are unavailable, you may opt to receive a notification if the product comes back in stock. Simply click on "notify me" button on the product details page and add your email address​.

To check instore availability, please follow these instructions:​

1) Select the product of your choice at our online shop​
2) On the product details page, below the button “add to bag" please select “Check Instore Availability" or "Pick up in store"​
3) Add your current or desired location and that's it, you can navigate through the options displayed and see what store currently hold the desired product

What size should I buy?

At Swarovski, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.

Why did my purchase not qualify for the promotion?​

If your recent order did not qualify for the promotion, please check the promotion Terms & Conditions to ensure that the item you ordered was not excluded from the promotion.​

If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.​

If you need further support, please contact our customer service team.

Where can I find information on the current promotion?

Swarovski runs sale promotions throughout the year. To stay up to date, we recommend signing up to our newsletter

Is my item repairable?

Watches and Crystal Living​

If you have a watch or crystal living piece that is in need of repair, please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​
If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered. ​
​If the damage is considered to be outside the scope of the warranty, then we might be able to offer a repair at cost.​
​You can find your nearest store using our online store finder:  www.swarovski.com/store-finder
​​Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​

​Jewellery​

​If your Jewellery is within the warranty period,  please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​
If a fault is found and considered to be covered by the warranty an exchange will be offered.
​You can find your nearest store using our online store finder: www.swarovski.com/store-finder
Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we cannot proceed with applying the after-sales warranty.​


Kindly note that we do not offer repair services for sunglasses.
 

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