Shipping

Standard Delivery - DHL
 

Orders placed from Monday to Friday by 11:00 AM will be processed and shipped the same business day.
Standard delivery time: 3-5 business days after processing and shipping

Tokyo, Narita and Yokohama: 2-3 business days
Rest of Japan: 3-5 business days (excluding islands)
Standard shipping cost: JPY 1,000
Free standard shipping over: JPY 18,000

Express Delivery - Sagawa

Express delivery is offered for selected products (subject to availability) and for orders of the Islands of Honshu, Kyushu, Shikoku & Okinawa

Orders placed from Monday to Friday by 02:00 PM JST will be processed and shipped the same business day.

Express delivery time: 1-2 business days after processing and shipping

Express shipping cost: JPY 1,800

Orders placed on weekends and national holidays will be processed and shipped two business days later.

Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
 

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
 

How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
 

Returns via Swarovski store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.

Order today and receive your parcel on a date and at an address of your choice. Please check available dates in the calendar displayed when choosing scheduled delivery in the checkout process. The delivery might take place one business day before/after the selected date.

Wenn das Paket bereits unterwegs ist, ist es nicht immer möglich, die Lieferadresse oder den Liefertermin zu ändern. Eventuell können Sie die Zustellung Ihres Pakets jedoch über das Webportal unseres Zustellpartners an Ihre Bedürfnisse anpassen.

Die Lieferung in ein anderes Land/Gebiet ist nicht möglich. Bitte geben Sie Ihre Bestellung im Online-Shop des Landes/Gebiets auf, in dem das Paket ausgeliefert werden soll.
Sie können das Land/Gebiet und die Sprache ändern, indem Sie auf den Namen des Landes/Gebiets im Auswahlmenü für das Land/Gebiet klicken.

Überprüfen Sie bitte die Versandbestätigung per E-Mail, um Ihr Paket nachzuverfolgen.
Wenn die Verfolgung eines Pakets zeigt, dass es geliefert wurde, prüfen Sie bitte, ob es von einer anderen Person an Ihrer Adresse angenommen wurde. Möglicherweise könnte es auch ein Nachbar angenommen haben.
Prüfen Sie, ob Sie eine Benachrichtigungskarte für einen Zustellversuch erhalten haben. Bitte schauen Sie in Ihrem Briefkasten nach.
Wenn Ihr Paket unauffindbar ist, kontaktieren Sie bitte unsere Kundenbetreuung. Bitte halten Sie Ihre Auftrags- und Tracking-Nummer bereit.