Vedno smo veseli novih ali starih članov, ki imajo radi kristal, tako kot ga imamo mi. 
Standardni čas dostave je 4-6 tednov od datuma podpisa, paket bo torej kmalu pri vas.

Članstvo v programu SCS lahko preko spleta podaljšate, če upoštevate naslednje preproste korake: 

- Pojdite na https://www.swarovski.com/scs/configurator/renew/
- Izberite vrsto članarine, ki jo želite podaljšati
- Vnesite svoje prijavne podatke, če ste član programa Swarovski Crystal Society (SCS) in imate spletni uporabniški račun 
- Izberite „Sem že član“ in vnesite podatke o svojem članstvu v SCS, če ste član programa SCS brez spletnega uporabniškega računa.
- Nadaljujte s plačilom

Prejeli boste elektronsko sporočilo s potrditvijo podaljšanja članstva. 

Članstvo v SCS lahko podaljšate pri vseh pooblaščenih prodajalcih Swarovski.

Seznam prodajalcev je na voljo na SWAROVSKI.COM/store-finder. Prosimo, vnesite svoje mesto ali poštno številko in nato izberite možnost „Izdelki za člane SCS“, da omejite iskanje na prodajalce Swarovski Crystal Society.

Člani SCS lahko kupijo le en izdelek omejene izdaje.

Če ste izdelek omejene izdaje že kupili preko spleta ali v fizični prodajalni, drugega takega izdelka ni možno kupiti, tudi če gre za darilo.

Če želite izdelek omejene izdaje naročiti preko spleta, lahko v nakupovalno košarico dodate le en izdelek.

Članstva v SCS ni možno podaljšati preko spleta, če je poteklo pred več kot 3 meseci.

Prosimo vas, da obiščete eno izmed prodajaln Swarovski, kjer lahko uredite podaljšanje članstva. 

Seznam pooblaščenih prodajalcev Swarovski na vašem območju najdete na naši spletni strani oz. na naslednji povezavi:  www.swarovski.com/store-finder/?features=scs. 

Seznam prodajalcev je na voljo na SWAROVSKI.COM/store-finder. Preprosto izberite državo, v kateri prebivate, in našli boste seznam vseh prodajalcev; iskanje lahko omejite tako, da vnesete ime kraja, v katerem prebivate, ali večjega mesta v svoji okolici. Pri filtrih označite »SCS«, da omejite iskanje na prodajalce izdelkov Swarovski Crystal Society.

Izbirate lahko med enoletnim in triletnim članstvom. Priporočamo, da izberete triletno članstvo, saj boste tako največ prihranili. Kliknite na Pridruži se/Obnovi članstvo (ali kliknite na povezavo) in preverite, koliko znaša članarina za vašo državo.

Payment modes for the membership fee depends on your country of residence. By visiting your local SCS retailers you may pay by cash or by any other payment mode accepted at the point of sale. If you decide to join or renew online, we only accept payment by credit card.
In a few countries, direct debit Credit card via the telephone is possible, Spain, UK, Australia, Canada, UK and USA. This is only possible via Customer Service.
 

A fixed-term membership automatically expires after the membership term, either 1 year or 3 years unless the mem­ber extends its respective membership.

For a fixed-term membership, Swarovski will contact the member before the end of the membership term, by means of the contact information provided by the member, and usually first by email if the member has a valid email address, then by post. Generally, the email would be sent around 60 days before the end of the membership term. The reminder by post would be sent 30 days before if no renewal has yet been done.
The SCS member is granted an adequate grace period (generally 3 months) after the end date of the membership term to renew the membership.
 

Memberships always start the first day of the subsequent month of sign up. If the sign up takes place the first of the month, the actual sign-up date is considered the start date of the membership. Regardless of when the SCS member¬ship officially starts, if payment has been received, the member is eligible to buy SCS exclusive products and can receive the membership gift in store (whenever available).
A renewal term begins the day after the end date of the previous membership term.
SCS membership can be renewed at any authorized Swarovski retailers, online at Swarovski.com/scs (if an online shop is available), Via telephone with a Customer Service Agent in certain countries only (see above) or using the renewal form included in the reminder letter sent by post.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

Just giving your email address will ensure that we can communicate about your SCS loyalty program cycle; for example, the welcome email, reminder to renew email and welcome back email.
Only if you opt-in for the newsletter can we send you special offers and surprises.
You can sign up to the Swarovski newsletter by ticking the relevant box in the SCS application form when joining or renewing your SCS membership. Please also make sure you provide us with a valid email address. In any case, you can always reach your local customer service to sign up to the Swarovski newsletter.
 

Your annual membership package contains the following:

•     A personalized letter with membership card
•     Your annual membership gift
•     A crystal lovers novelties brochure including the annual exclusive SCS collection
•     After reaching one of your anniversary years, a SCS Anniversary Gift Voucher sent with your renewal package when you renew

In general, for new and renewed membership, packages are sent the first day of the next following month after the membership sign-up. Otherwise, if the membership has been signed up late in the month, then it is sent at the middle of the next month. So, you should expect about 4-6 weeks before receiving your membership package.
For 3-year memberships (2nd and 3rd year of a 3-year membership) the membership package is sent in the first few months of the year, so the SCS member can benefit from the annual gift as well as discovering the Crystal Lovers and SCS novelties of the year earlier.

 

SCS members are invited to follow the Swarovski Foundation’s global philanthropic initiatives.

As a SCS member you could be invited to an SCS Online Streaming, or you will be invited to an event at your local store.

We are sorry to hear that you wish to cancel your membership. We advise you to contact the Customer Services team by filling in the contact form. Our agents will be happy to support you. 

In general, we have 1 type of voucher for our SCS members. You will receive an Anniversary Voucher once you celebrate 2, 5, 10, 15, 20, 25, 30, 35, etc. years of tenure with the SCS. The voucher will be added to your next membership package. 

VIP-člani skupnosti SCS prejmejo zlato kartico. Razvrstitev glede na stopnjo zvestobe temelji na izračunu, ki upošteva trajanje članstva v skupnosti SCS in znesek nakupov v preteklem letu. Vsak član lahko postane VIP-član, če je aktiven v svojem članstvu in članstva vmes ne prekine. Spodbujamo vas, da še naprej ostanete zvesta in aktivna stranka. Morda vas kmalu presenetimo z zlato kartico. 

Naši VIP-člani skupnosti SCS so prejeli posebno letno darilo za zvestobo. Razvrstitev glede na stopnjo zvestobe temelji na izračunu, ki upošteva trajanje članstva v skupnosti SCS in znesek nakupov v preteklem letu. Vsak član lahko postane VIP-član, če je aktiven v svojem članstvu in članstva vmes ne prekine. Spodbujamo vas, da še naprej ostanete zvesta in aktivna stranka. Morda vas bomo kmalu presenetili s posebnim darilom. 

Darilo za člane vam bomo poslali v 4–6 tednih po registraciji oziroma obnovi članstva. Če darila po šestih tednih ne prejmete, vam priporočamo, da se obrnete na službo za pomoč uporabnikom s pomočjo obrazca za stik. Predstavniki službe za pomoč vam bodo z veseljem pomagali. 

Člansko izkaznico vam bomo poslali v 4–6 tednih po registraciji oziroma obnovi članstva. Če članske izkaznice po šestih tednih ne prejmete, vam priporočamo, da se obrnete na službo za pomoč uporabnikom s pomočjo obrazca za stik. Predstavniki službe za pomoč vam bodo z veseljem pomagali. 

Če na vaši kartici ni navedenega prvotnega datuma včlanitve, ampak nedavni datum, je to zaradi tega, ker je prišlo do prekinitve vmesnega obdobja članstva. Člani skupnosti SCS lahko ohranijo prvotni datum začetka članstva s pravočasno obnovo. Upoštevajte, da lahko članstvo obnovite v obdobju treh mesecev. Če članstva ne obnovite v teh treh mesecih, bo zaradi obnove članstva po tem obdobju datum včlanitve preračunan in bo naveden datum dejanske obnove članstva (po preteku trimesečnega obdobja). V tem primeru se obrnite na službo za pomoč uporabnikom s pomočjo obrazca za stik. Naši predstavniki bodo z veseljem poskusili poiskati rešitev za vašo težavo. 

Če v vaši bližini ni nobenega prodajalca izdelkov SCS, lahko članstvo najhitreje obnovite na spletnem mestu www.swarovski.com/SCS.
Druga možnost je po telefonu, kar je na voljo le v nekaterih državah, in sicer v Španiji, Združenem kraljestvu, Avstraliji, Kanadi, na Karibih in v ZDA. Če ste v eni od teh držav, se obrnite na službo za pomoč uporabnikom.