Reka

Orders placed from Monday to Friday 16:00 GMT will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.

Standard delivery time: 3-4 business days after processing and shipping.
Express delivery time: 1-2 business days after processing and shipping.

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses.

You may return ordered items up to 60 days after their receipt (with the exception of Gift Cards and customised products). Our returns policy covers all items, including those on promotion or sale.

How much time time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date. Returns via Swarovski store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.

Swarovski crystal is a delicate material that must be handled with special care. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:

Jewellery & Watches:
Store your jewellery individually in the original packaging or a soft pouch to avoid damage.
Polish your jewellery frequently with a lint free cloth to maintain its original sparkling condition.
Our recommendation is, to always place the jewellery on last, as a finishing touch to an outfit.
And don’t forget to remove your Swarovski jewellery before washing your hands, swimming or using products such as perfume, hairspray, soap, or lotion. Such products may harm the metal, cause discoloration or cause a loss of crystal brilliance.
Avoid contact that may scratch or chip the crystal.

Crystal Creations & Home:
Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water. Dry with a soft, lint free cloth to maximise brilliance. Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.