Care & Maintenance

1. What Does the Warranty Cover?
Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.
 

2. What is Not Covered Under the Warranty?
This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.

3. To Whom Does the Warranty Extend?
This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. A copy of the original sales receipt from an authorized Swarovski retailer serves as proof of purchase of the product; all owners of the product should retain a copy of the receipt in case they have a claim under this warranty.

4. How Long Does the Warranty Last?
For Swarovski in the US and the Swarovski Online Shop in the US, a two-year warranty is offered for Swarovski Jewelry, accessories and three-years for Swarovski Created Diamonds Jewelry. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

5. How is a Warranty Claim Initiated?
You may initiate a claim under this warranty by visiting an authorized Swarovski retailer. Bring your defective product, in its original packaging, along with a copy of the receipt, to your nearest Authorized Swarovski Retailer. For locations of an Authorized Retailer please visit our Boutique Finder. The Retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department on your behalf at no cost to you.

6. What Happens After Swarovski’s Repair Department Receives the Product?
Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for repair or replacement, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After-Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com. SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.

7. How Does State Law Affect Your Warranty?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Watches: to view the watches warranty, please download the PDF.

 

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe, and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute, or refund products purchased abroad.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. ​
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If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered. ​
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If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​
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You can find your nearest store using our online store finder: www.swarovski.com/store-finder
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Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​

Creators Lab 
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.
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Swarovski Created Diamonds will adhere to the standard returns and repairs policy as applies to all other products. 

We do not currently offer the possibility to post items for repair directly to our repair centers. 

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. 

You can find your nearest store using our online store finder: www.swarovski.com/store-finder/

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Swarovski’s technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided. Swarovski will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
1. The product is a genuine Swarovski product with the Swarovski Swan logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer.
The repair service is also available for Swarovski products that are purchased abroad.