Bestellvorgang

Im Rahmen unseres Engagements für Nachhaltigkeit versenden wir keine physischen Rechnungen mehr mit Bestellungen. Stattdessen erhalten Sie Ihre Rechnung per E-Mail zusammen mit Ihrer Versandbestätigung. Dies trägt dazu bei, Papiermüll zu reduzieren und unseren ökologischen Fußabdruck zu verkleinern, und bietet gleichzeitig einen schnelleren und effizienteren Service. Bitte überprüfen Sie Ihr E-Mail-Postfach oder den Spam-Ordner, sobald Ihre Bestellung versandt wurde.
Für Bestellungen, die Sie im eingeloggten Zustand in Ihrem Konto aufgegeben haben, können Sie außerdem eine digitale Kopie der Rechnung herunterladen, sobald die Bestellung versandt wurde, indem Sie Mein Konto > Bestellverlauf besuchen. Wählen Sie einfach die betreffende Bestellung aus, um auf Ihre Rechnung zuzugreifen.

Unsere Online-Verfügbarkeit wird mit der Schaltfläche „In den Warenkorb“ angezeigt. Sollte die Schaltfläche nicht angezeigt werden, dann liegt das daran, dass das Produkt zu diesem Zeitpunkt nicht verfügbar ist.
​
Bei einem nicht verfügbaren Produkt können Sie sich dafür entscheiden, eine Benachrichtigung zu erhalten, wenn es wieder auf Lager ist. Klicken Sie dafür bitte auf der Produktdetailseite auf die Schaltfläche „Benachrichtigen“ und geben Sie Ihre E-Mail-Adresse an.
​
Sie können die Verfügbarkeit im Store überprüfen, indem Sie die folgenden Anweisungen befolgen:​
​
1) Wählen Sie das gewünschte Produkt in unserem Online-Shop.
2) Wählen Sie auf unserer Produktdetailseite unter der Schaltfläche „In den Warenkorb“ die Option „Verfügbarkeit im Store prüfen“.
3) Fügen Sie Ihren derzeitigen oder gewünschten Standort hinzu und schon können Sie die angezeigten Optionen einsehen.

Swarovski führt das ganze Jahr über Promotionen durch. Um auf dem Laufenden zu bleiben, empfehlen wir Ihnen, unseren Newsletter zu abonnieren.

Falls die Promotion nicht auf Ihre letzte Bestellung angewandt wurde, überprüfen Sie bitte die Bedingungen, um sicherzustellen, dass der von Ihnen bestellte Artikel nicht von der Werbeaktion ausgeschlossen ist.
​
Falls Sie glauben, dass Ihr Artikel nicht zu den ausgeschlossenen Artikeln zählt, überprüfen Sie bitte, ob die Bestellung während des Gültigkeitszeitraums der Werbeaktion aufgegeben wurde.
​
Falls Sie weitere Unterstützung benötigen, kontaktieren Sie bitte unser Kundendienstteam.

Unsere Promotionen haben stets eine festgelegte Gültigkeitsdauer. Wenn das Enddatum verstrichen ist, funktionieren die Rabattgutschein-Codes entweder automatisch nicht mehr oder es gilt wieder der Standardpreis.

Bestellungen, die vor der Veröffentlichung einer Werbeaktion aufgegeben wurden, können nicht geändert werden, um von der neuesten Promotion zu profitieren. 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
​
The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
​
- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
​
- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
​
- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
​
- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
​
- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
​
- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
​
- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
​
- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Please login first, afterwards in the “My Account” section you can access and change your personal details at any time.

To change your password, please first click on the “Log-in” icon. You will be taken to the My Account page, where you can then click on the link “Forgot your password.”​
​
Alternatively, you may click on this link to go to the login page​
​
https://www.swarovski.com/login/​

We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 15 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action. 
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.

In case you ordered as a guest and you are within 15 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.

If cancelation is no longer possible, unwanted items can be returned per our returns policy.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.

Once an order has been successfully placed, it cannot be amended in our system. The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Care via Live Chat or phone. This would allow you to place a new order. If cancellation was not possible, please place a new order for the additional items.

Make your gift even more special with a premium branded bag and colorful bow wrapping. You may also include a personalized gift message.
Please note, by choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
It is not possible to receive more than one gift bag per order

To select gift wrapping:

- Once you have chosen your item, click "add to bag"
- Click on the shopping bag icon
- Click the "add gift wrapping" box and ensure the box is ticked

If you would like to add a gift note:

- Once wrapping is selected as above, click "add gift note"
- Enter your personal note (max 300 characters)

Finally, if you are ready to order, click "checkout"

Please be advised that once an order is placed, there is no possibility to include a greeting card nor a gift bag with the order.

For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Customer Care.

This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.

The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

If you are having issues with the functionality of our website, before contacting our support team, please taking the following steps:
1. Clear cookies.
2. Clear cache
3. Clear browser history

As every browser has different ways to clear these settings, please ensure you follow the correct instructions for your browser.

Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.

If you are still having trouble with the website, please provide us with the following information:

- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.

This information will help us narrow down the cause of the problem, which will in turn speed up the resolution.

To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.