Returns & Exchange

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:

STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.

STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of return postage.

STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​

Swarovski's top priority is our customer satisfaction. You may return your Online order up to 14 days after receipt (except for Creators Lab products, Gift Cards and Swarovski Masks (if unpacked due to hygienic reasons). To return your order please proceed as follows:

STEP 1:
To register your return, please go to returns.swarovski.com to get your return label / QR Code.

STEP 2:
Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

STEP 3:
Pack the item(s) to be returned in the original carton using the original packaging materials.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of return postage.

STEP 6:
Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​

It is not possible to exchange online purchases returned via post. All returned products will be refunded to the original payment method. Please place a new online order for the correct product.
Or for straightforward size exchanges of the same product subject to product availability. Visit your nearest store (excluding concessions) store finder.

Pentru articolele ambalate într-o singură cutie („set standard”), dacă doriți să returnați oricare dintre produsele din setul standard, va trebui să returnați toate produsele care fac parte din setul respectiv. Swarovski nu acceptă returnarea articolelor individuale din setul standard și va accepta numai returnarea întregului set.

Pentru seturile promoționale tip pachet, în cazul în care beneficiați de o promoție sau de o reducere pentru că ați cumpărat unul sau mai multe articole (de exemplu, cumpărați 3 articole și primiți 10% reducere la fiecare articol sau în cazul în care sunt menționate sumele economisite pentru fiecare produs), puteți returna oricare dintre articolele cumpărate separat. Cu toate acestea, în cazul în care alegeți să returnați articolele achiziționate sub formă de pachet, rețineți că Swarovski va modifica prețul promoțional, percepând prețul obișnuit pentru articolele rămase pe care le-ați achiziționat sub formă de pachet. În consecință, Swarovski va deduce din suma care vă va fi rambursată (adică prețul redus plătit pentru articolele din pachet pe care le-ați returnat) diferența dintre prețul obișnuit și prețul redus al articolelor rămase din pachet pe care nu le returnați.

Dacă ați achiziționat un pachet sau ați primit o reducere pentru cumpărarea mai multor articole, returnarea unuia sau mai multor articole poate anula promoția. Dacă articolele rămase nu mai îndeplinesc cerințele promoției, acestea vor reveni la prețul original, iar suma facturată va fi actualizată. Orice ajustare de plată va fi procesată automat de furnizorul dvs. de plăți.