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Membership

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Swarovski Club

Welcome Voucher Terms and Conditions

*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Swarovski x Ariana Grande Capsule Collection, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

Will a purchase made when signing up count to my membership tier level?

Yes, if with your last purchase you signed up for Swarovski Club, the transaction will be included in your member history.
Please allow 14 days for the purchased item to show as a valid purchase in your Club rewards.

How can I link my Club membership to a new online account?

To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account”
- You will receive an automatic registration confirmation 

How can I link my Club membership to an existing online account?

To link your Club membership to an existing online account, please follow the below steps:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

Why have I not received my rewards yet?

We issue the rewards 14 days after your qualification unless you return your purchase during this period again. Only purchases in Swarovski Club stores and on Swarovski.com (while logged in) count towards your rewards qualification.

Why could I not use the discount voucher for my recent purchase?

Please ensure you are logged in to your online account and that your membership number is linked to it. To link your existing club membership to a new online account, please follow these instructions:

- Go to www.swarovski.com/login
- Choose the option “Create New Account"
- Select and check the option “I am a Swarovski Club Member“
- Insert your membership number and your last name or ZIP code
- Verify your personal data, enter a password and continue with “Create Account"
- You will receive an automatic registration confirmation 

Additionally, the discount voucher can only be applied on full priced items. Redemption as part of a sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible. For a detailed exclusion list, please refer to the voucher Terms and Conditions.

Why can't I access the members online pre-sale?

To access the Swarovski Club members pre-sale, please ensure that you are logged into your online account and that your account is linked to your club membership.

To check if your online account is linked to your membership:

- Sign into your account by clicking on "Log-in"
- Enter your email address and password and click "Log-in"

You should see a picture of your membership card and your current tier level in the Swarovski Club panel.

Linking a membership to an online account

If your Club membership was not linked to your Online account, you will see an invitationto "join now" in the Swarovski Club panel

- Click join now
- Enter your membership number under already a member and click save

Your membership will now be linked to your online account

Still having issues linking your accounts?

Please contact our customer service teams and provide both your email address and Club membership number.

I unsubscribed from the newsletter, why am I still receiving email?

Nyhetsbrev

Om du fortfarande får nyhetsbrev efter att du har avregistrerat dig, vänligen kontrollera att e-postadressen du har avregistrerat är korrekt. 

Det kan ta upp till 14 dagar att slutföra en avprenumeration i systemet och du kan få ett redan schemalagt nyhetsbrev under tiden.

Om du fortsätter att ta emot nyhetsbrev efter 14 dagar och e-postadressen är korrekt, vänligen kontakta vår kundtjänst och ge oss en kopia av det senaste nyhetsbrevet du mottagit.

Medlemskaps-e-postmeddelanden

Om du är medlem i Swarovski Club eller SCS kommer du fortfarande att få vissa påminnelser, födelsedagsmeddelanden, uppdateringar av villkor och andra e-postmeddelanden. 

Om du även vill sluta ta emot medlemsmejl måste du avsluta ditt medlemskap. För att göra detta, vänligen kontakta vår kundtjänst.

Vad är Swarovski Club?

Swarovski Club är ett kostnadsfritt lojalitetsprogram öppet för alla kunder. Vi värdesätter ditt förtroende för oss och vill visa vår tacksamhet genom att belöna dig för de köp du gör hos Swarovski. Swarovski Club-medlemmar har rätt till exklusiva förmåner (vanligtvis kommuniceras via e-post) inklusive: 

- Modenyheter från Swarovski’Swarovskis trend- och stilexperter
- Födelsedagserbjudande 
Förhandsvisning av reor och kampanjer
- Statusigenkänning och belöningar 
Inbjudningar till exklusiva förhandsvisningar och designpresentationer
– Fri standardfrakt (Silver-nivå) och mycket mer ...

Vad är mitt medlemsnummer och var hittar jag det?

Ditt medlemsnummer används för att identifiera ditt medlemskonto och koppla dina köp till det. Du hittar den längst ner i alla e-postmeddelanden du får från oss. Alternativt kan du logga in online och hitta den på kortet i "Mitt konto". Du kan alltid be om hjälp från våra kristallexperter i butik. 

Vilka butiker deltar i Swarovski Club-programmet?

Vänligen se vårButikslokalisatorför att se vilka tjänster vi erbjuder i din föredragna butik. Alternativt kan du alltid fråga våra Crystal Experts.  

Kan jag dela mitt medlemskap med en vän/familjemedlem?

Ja, du kan dela ett medlemskap med en vän eller familjemedlem. Tänk på att även om det kan vara enklare att avancera mellan medlemsnivåerna genom att dela ett medlemskap, måste ni även dela belöningarna. Vi kan bara erbjuda en belöning åt gången och när den har lösts in av en medlem kan den inte lösas in igen. När du gör onlinebeställningar bör du alltid använda den e-postadress som är registrerad på ditt medlemskap. 

Hur registrerar jag mig?

Du kan registrera dig i butik och någon av våra Crystal Experts hjälper dig gärna. Alternativt kan du gå till vår webbplats och registrera dig här.

Varför behöver ni veta min födelsedag?

Som en del av programmet skickar vi medlemmarna en födelsedagsöverraskning (vanligtvis på den speciella dagen). Om vi inte har ditt födelsedatum kan vi inte skicka detta till dig.

Jag är SCS-medlem – hur registrerar jag mig för Swarovski Club?

Du kan antingen logga in online med dina SCS-kontouppgifter och registrera dig på Swarovski.com/club eller fråga din lokala kristallaxpert i butik. 
 

Vad händer med mina uppgifter när jag registrerar mig?

För att bättre förstå hur Swarovski samlar in och använder medlemsinformation och hur vi kommunicerar med dig, vänligen läs vår integritetspolicy.här

Kan jag kombinera mina Swarovski Club-förmåner med andra rabatter och erbjudanden från Swarovski?

Swarovski Club-belöningar kan endast lösas in mot varor till fullpris och kan inte kombineras med andra rabatter och erbjudanden, såsom rea, outlet eller kampanjvaror. Please provide the English text you would like me to translate into Swedish. I'm ready to assist you with your Swarovski-related translation needs.

Varför har jag inte fått mina belöningar än?

Vi utfärdar dina belöningar 14 dagar efter att ditt kvalificerande köp har genomförts, såvida du inte returnerar köpet under denna period. Endast köp som görs i butiker som erbjuder Swarovski Club och på Swarovski.com räknas mot dina belöningar. Använd butiksökaren för att kontrollera vilka butiker som erbjuder Swarovski Club.

Hur snart efter att jag gått med i Swarovski Club får jag mina förmåner?

Du får dina belöningar cirka 14 dagar efter att du gjort ett kvalificerande köp, såvida du inte returnerar ditt köp under denna period.

Jag gjorde ett köp hos Swarovski utomlands, men det räknades inte på mitt Swarovski Club-konto. Varför?

Observera att belöningsprogrammen varierar beroende på land, så du kan bara samla kvalificerande köp och lösa in belöningar i det land där du registrerade dig. Om du nyligen har flyttat och vill ändra landet som ditt konto är kopplat till, vänligen kontakta vår kundtjänst.

Hur och var kan jag lösa in mitt presentkort / hämta min gåva?

You may collect your gift from your preferred store. If you do not have a preferred store, or you aren`t sure which one to visit, you can login to your account and select a preferred store. Alternatively, you can also use our store finder to find a store that offers the Swarovski Club. 
Customers in some markets can redeem their gift online with their next online purchase.

What happens if I return an item?

Purchases only count towards your membership as long as they are not returned. If you make a full or partial return, the amount returned will be deducted and could mean that your tier status will be adjusted.

How can I move up the tiers to achieve a higher tier status?

It’s simple. Every transaction you make on your member account will bring you one step closer to reaching the next status tier. Keep in mind that the following items do not count towards your membership: accessories (care and cleaning products); spare parts; repairs services; the purchase and redemption of gift cards, your SCS membership fee; and returns. 
To ensure that your purchases are recorded on your account, identify yourself as a member before making a payment in-store or login to your account before proceeding to checkout when shopping on Swarovski.com.

Where can I find my status?

You have several options available: 
-    You can log into your online account at any time and view your membership status in the “My Account” area. 
-    Find the latest email you received from us and scroll all the way to the bottom. Your current tier status and membership number will always be displayed there. 
-    Ask your local store consultant or contact your local Swarovski Customer Service team.
In-store purchases are not shown online. If you would like to see the drop-down of your tier, you will need to contact our Customer Service team.

 

I no longer wish to be part of the Swarovski Club. How can I end my membership?

The Swarovski Club is free, so you may wish to keep your membership in case you would like to make a purchase in the future. However, if you no longer wish to be part of the Swarovski Club community, you can contact our Customer Service team to close your account.

Can I unsubscribe from receiving communications?

We send out two types of email communications: newsletters, which feature information on our latest promotions and new collections, and emails related to your membership (i.e., rewards you’ve qualified for, status changes, or changes to the program). If you would like to unsubscribe to our newsletters, simply click the “unsubscribe” button, which can be found at the bottom of every email or update your account settings by visiting “My Account” on Swarovski.com. If you would like to stop receiving all communications from us, including your rewards, then please contact our Customer Service team and they will be happy to help you close your account.

I’ve unsubscribed from the newsletter but am still receiving e-mails. Why is that?

If you have unsubscribed from our newsletter but are still a member of the Swarovski Club, you will continue to periodically receive emails related to your rewards, tier status, or changes to the program. If you would like stop receiving these emails, please contact our Customer Service team and they will be happy to help you close your account.
Alternatively, you may have subscribed to receive news from one of our other sub-brands. 

 

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