Care & Maintenance

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorised Swarovski retailers. The warranty policy can be found under Customer Care at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that, in the opinion of Swarovski or an authorised Swarovski retailer, is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence, or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Care at www.swarovski.com at any time. Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:

1. Replaced by an identical piece, if available:

2. Substituted with a piece of comparable value; or

3. Repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. The damaged product should be given to the closest Swarovski Shop or an authorised Swarovski retailer that will send it to the local Swarovski sales company. This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt, or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty. These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions, with implications for the future, at its discretion at any time. This warranty does not affect your statutory rights.

Watches: to view the watches warranty, please download the PDF.

Please keep your invoice or receipt as proof of purchase.

For products purchased in store, the till receipt serves as the proof of purchase and will be requested for any warranty claim.

Please keep it safe. For products purchased from the Online Shop, the delivery receipt serves as the warranty and a certificate per online order.

For all online purchases, the invoice or delivery receipt must be presented, in order to make any claims regarding the warranty or similar.

Swarovski warrants that Swarovski Created Diamonds jewellery purchased from Swarovski directly or from an authorised Swarovski retailer is of merchantable quality and free from material or workmanship defects.

The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer period where required by applicable law), and for made-to-order Swarovski Created Diamonds jewelry the warranty period is five (5) years (or longer period where required by applicable law), from the original date of product(s) receipt (proof of purchase is required). This warranty extends to the original purchaser of the Swarovski Created Diamonds jewellery.

Maintenance, repair, sizing, or other service performed by someone other than Swarovski will void this warranty. This warranty does not cover damage to product(s) caused by accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product(s) care advice. Loss of diamonds, cracked or chipped diamonds, dents, misshapen bands, scratching, resizing, lost or stolen jewellery or diamonds occurring after purchase are not covered by this warranty. Discolouration due to exposure to harsh chemicals is also not covered by this warranty.

To make a claim under this warranty, please Contact Us or visit your nearest Swarovski shop. In the event we determine your product(s) are found to have a material or manufacturer defect under this warranty, we will (i) repair the product if possible; or, if we deem appropriate, (ii) we will replace the item with the same or (a comparable product, free of charge.

This warranty is in addition to and does not affect your legal rights.

ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.

Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item.

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​If a fault is found and considered to be covered by the warranty, an exchange or a repair will be offered.

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If the damage is outside the scope of the warranty, then we might be able to offer a repair at cost.​

You can find your nearest store using our online store finder: www.swarovski.com/store-finder


Please note, if no proof of purchase is presented, or if the item is outside of its warranty period, we may still be able to offer a repair at a charge.​
Creators Lab
For Creators Lab Products sold online we are only able to accept online returns. This also applies to any returns of defective products. Please note that we might not be able to repair or replace the product. In such case, we will provide a full refund.

Currently, it is not possible to send items directly to our repair centres.

We do not currently offer the possibility to post items for repair directly to our repair centres.

Please take your item, along with a proof of purchase, to your nearest Swarovski shop, where they will be happy to assist and assess the item.

You can find your nearest shop using our online shop finder: www.swarovski.com/store-finder/

스와로브스키는 공식 판매점에서 구매한 제품에 대해 완전한 법적 보증을 제공합니다. 보증은 정상적인 마모 및 사용으로 인한 제조 및 재료 결함을 포함합니다. 보증 기간 내의 모든 결함 제품은 스와로브스키 기술 전문가가 검사하고 평가합니다. 상황에 따라 제품은 수리되거나, 동일한 제품으로 교체되거나, 유사한 가치의 제품으로 대체될 수 있습니다. 안타깝게도 제품 대체 시, 스와로브스키는 정확히 동일한 제품이나 디자인이 제공될 것을 보장할 수 없습니다. 스와로브스키는 회사 판단에 따라 사고, 정상적인 마모, 오용, 개조, 수리 시도, 부주의 또는 잘못된 사용으로 인한 제품은 수리, 교체 또는 대체하지 않습니다. 스와로브스키 보증 정책 조건에 해당하지 않는 제품의 경우, 회사는 유료 수리 서비스를 제공할 수 있습니다. 결함 있는 제품은 다음의 경우에만 수리될 수 있습니다:
1. 스와로브스키 스완 로고가 있는 정품 스와로브스키 제품이어야 합니다.
2. 수리가 가능해야 합니다 – 제품을 원래의 깨끗한 상태로 되돌릴 수 있어야 합니다.
3. 예비 부품을 구할 수 있어야 합니다 (제품이 단종된 경우 일반적으로 해당되지 않습니다). 제품 교체 또는 수리를 원하시면, 제품을 원래 포장 상태로 스와로브스키 공식 판매점에 가져가십시오.
해외에서 구매한 스와로브스키 제품에 대해서도 수리 서비스를 이용할 수 있습니다.