Order Process

As part of our commitment to sustainability, we no longer send physical invoices with orders. Instead, you will receive your invoice via email along with your shipping confirmation. This helps to reduce paper waste and lowers our environmental footprint, while also providing a faster and more efficient service. Please check your email inbox or spam folder once your order has shipped.
For orders placed while logged into your account, you can also download a digital copy of the invoice as soon as the order is shipped by visiting My Account > Order History. Simply select the relevant order to access your invoice.

Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.​
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For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email address​
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To check instore availability please follow these instructions:​
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1) Select the product of your choice at our online shop​
2) On the product details page, below the button “add to bag" please select “Check Instore Availability"
3) Add your current or desired location and that's it, you can navigate through the options displayed.

Swarovski runs sale promotions throughout the year, to stay up to date, we recommend signing up to our newsletter

If your recent order did not qualify for the promotion, please check the promotion Terms & Conditions to ensure that the item you ordered was not excluded from the promotion.​
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If you believe your item was not part of the exclusions, please check to ensure that the order was placed during the promotion validity period.​
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If you need further support, please contact our customer service team.

Our promotions always have set validity periods and once the end date has passed, either the discount voucher codes automatically stop functioning or the standard price returns.​

​Orders placed before a promotion is released cannot be altered to take advantage of the newest promotion. 

If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy.​
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The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped. Additionally, you can check your order's progress at any time by visiting “my account” (if you were logged in during checkout), or via “tracking” available in our Customer Care section (if you used guest checkout).​
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- How can I identify if a product is eligible for pre-order?​
The button Pre-Order Now will be displayed on the product detail page. By clicking on it you can add it to your shopping cart and then proceed to checkout.​
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- Can I apply coupons to my pre-order?​
Unfortunately, not. The pre-order product selection consists of non-reducible/non-discountable items. Nevertheless, if you have other eligible product(s) in your shopping cart then you can certainly benefit from your coupon. For more details, please refer to your coupon Terms & Conditions.​
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- How do I know when my pre-order is likely to be shipped?​
The expected shipping date will be visible during the checkout process as well as communicated via the order confirmation email.​
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- When am I charged if I choose to pre-order a product?​
Payment will be charged immediately upon completing checkout.​
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- Can I schedule the delivery date of my pre-order?​
The scheduled delivery service is not available for any order that includes a pre-order product.​
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- Does my pre-order qualify against my loyalty membership level?​
Yes, though your order will only qualify as a loyalty purchase once the order has shipped and so long as no return is registered within our current return policy.

- If I have one item from pre-order in my shopping cart and one standard product, are they only shipped together?​
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.​
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- Can I cancel my pre-order?​
Yes, if your order status is not processing. To cancel your pre-order, please contact our support team and they will take over your request. We recommend making a quick phone call during our support opening hours so that we can ensure your pre-order is cancelled in a timely manner.​
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- Can I return my pre-order?​
Yes, our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion, sale or pre-orders.

Najprej se prijavite in v razdelku »Moj račun« boste pozneje lahko kadarkoli dostopali do svojih osebnih podatkov in jih tudi spreminjali.

Za spremembo gesla najprej kliknite na ikono prijave („Log-in“). Tako pridete na stran z vašim računom, kjer nato kliknete na povezavo „Pozabljeno geslo“.
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Lahko pa za dostop do prijavne strani kliknete to povezavo:
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https://www.swarovski.com/login/

Zelo se trudimo, da bi vaše naročilo obdelali ter vaše nakupe odposlali kar se da hitro in učinkovito. Preklic naročila je možen (približno) v 15 minutah po prejemu potrditve naročila.
Za preklic naročila se prijavite v vaš račun, nato v zgodovini naročil poiščite želeno naročilo in kliknite na gumb »Prekliči naročilo«. Če je preklic še možen, boste pozvani, da potrdite dejanje. 
Če je gumb za preklic siv oz. neaktiven, svojega naročila ne morete več spremeniti ali preklicati.

Če ste naročilo izvedli kot gost in še ni minilo 15 minut od prejema o potrditvi naročila, se nemudoma obrnite na nas po telefonu ali preko spletnega klepeta (med delovnim časom) in naša ekipa za pomoč strankam se bo maksimalno angažirala in obdelala vašo zahtevo.

Če preklic ni več možen, lahko neželene artikle vrnete v skladu z našo politiko vračil. Paket lahko tudi zavrnete ob prihodu in naš partner za dostavo ga bo vrnil v naše skladišče, pri čemer vam ne bo treba plačati dodatnih stroškov.

Takoj, ko pride v naše skladišče, boste prejeli potrditveno e-poštno sporočilo o vračilu in prejeli boste vračilo na isti način plačila, ki ste ga uporabili za oddajo naročila.

Ko uspešno oddate naročilo, ga v našem sistemu ne morete spremeniti. Celotno naročilo lahko prekličete v približno 30 minutah po prejemu potrditvenega elektronskega sporočila. Ali je preklic naročila možen, lahko preverite pri službi za pomoč strankam preko klepeta v živo oz. preko telefona. Po tem lahko izvedete novo naročilo. Če naročila ni bilo mogoče preklicati, oddajte novo naročilo za dodatne izdelke.

Naredite svoje darilo še bolj posebno s premium vrečko z logotipom blagovne znamke in barvno pentljico. Lahko tudi vključite osebno darilno sporočilo.
Prosimo, upoštevajte, da če izberete darilno možnost, bodo vsi izdelki zaviti v eno darilno vrečko. Če želite dodati osebno sporočilo, bo dodana ena kartica na naročilo.
Ni mogoče prejeti več kot ene darilne vrečke na naročilo

Za izbiro zavijanja darila:
- Ko ste izbrali izdelek, kliknite »Dodaj v vrečko«.
- Kliknite na ikono nakupovalne vrečke.
- Kliknite v okence »Dodaj zavijanje darila« in glejte, da bo obkljukano.

Če bi radi dodali darilno sporočilo:
- Ko je izbrano zavijanje, kot je opisano zgoraj, kliknite »Dodaj darilno sporočilo«.
- Dodajte svoje osebno sporočilo (največ 300 znakov).

Če ste pripravljeni oddati naročilo, na koncu kliknite »Zaključek nakupa«.

Prosimo, upoštevajte, da ko je naročilo oddano, ni možnosti vključitve voščilnice ali darilne vrečke z naročilom.

Iz varnostnih razlogov spletna prodajalna Swarovski Crystal Online ne hrani podatkov o kreditnih karticah. Podatki so takoj posredovani v sisteme za obdelavo plačil našega poslovnega partnerja.
Če menite, da je nekdo skušal zlorabiti vašo kreditno kartico, takoj upoštevajte navodila izdajatelja kreditne kartice in se obrnite na službo za pomoč strankam.

Ta storitev je na voljo registriranim uporabnikom spletne prodajalne.
Vaš seznam želja lahko vsebuje do dvajset izdelkov, ki jih lahko kupite kasneje ali označite kot ideje za darila. Artikle s svojega seznama želja lahko kupite kadar koli, tako da jih zgolj premaknete v svojo nakupovalno košarico.
Zavedajte se, da se cene izdelkov lahko spremenijo.

The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

If you are having issues with the functionality of our website, before contacting our support team, please taking the following steps:
1. Clear cookies.
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3. Clear browser history

As every browser has different ways to clear these settings, please ensure you follow the correct instructions for your browser.

Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.

If you are still having trouble with the website, please provide us with the following information:

- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
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- The steps you took before the error appeared
- A screenshot of the error.

This information will help us narrow down the cause of the problem, which will in turn speed up the resolution.

To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.