If you’ve changed your mind about a purchase, don’t worry; you have up to 30 days after receipt to return your Swarovski Created Diamonds purchase.

To qualify for a return:

• You will need proof of purchase such as your original receipt or order confirmation.
• Items must be in a new, unused condition and we reserve the right not to accept the return if the item shows signs of wear.
• All items returned must include all original packaging materials and tags including the IGI certificate.

The following Swarovski Created Diamonds items cannot be returned:

• Items that have been personalized, adjusted to fit, customized, engraved, or made-to-order.
• Swarovski Created Diamonds jewelry purchased from a different country.

For further details, please refer to the Swarovski Created Diamonds Return Policy. 

Online Purchase Customer satisfaction is our priority. You may return your online order up to 30 days after receipt of your Swarovski Created Diamonds.

Option 1: Return online
To return your order, please follow the steps below:

STEP 1:
To register your return, please visit returns.swarovski.com.

STEP 2:
Enter your online order number and email address and follow the instructions to complete your return registration and receive your unique QR code or return label.

STEP 3:
Pack the item(s) to be returned in its original packaging materials. Make sure to include all tags and the IGI certificate.

STEP 4:
Return the parcel according to the instructions of your chosen return carrier.

STEP 5:
Keep the proof of postage safe.

STEP 6:
Please allow approximately 14 working days for the return process once we have received your return. Once your online return has been processed, you’ll receive a return confirmation email, and the refund will be issued to your original order payment method. Refunds may take up to 10 working days to appear in your account.

Option 2: Return to Store
Items purchased online can be returned to Swarovski Created Diamond stores (excluding concessions). Contact your nearest store for more information link to store finder.

For the return to be processed, the item must be returned with your swarovski.com proof of purchase within 30 days of the delivery or collection. The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

In-store Purchases All items must be returned within 30 days of purchase to a Swarovski store with proof of purchase. Items purchased in a Swarovski store cannot be returned through our online store.

For more information, please refer to the Swarovski Created Diamonds Return Policy.

Swarovski offers a comprehensive lifetime repair policy for Swarovski Created Diamonds jewelry purchased from authorized Swarovski retailers. Here are the details you need to know:

Warranty Coverage: Swarovski provides a full statutory warranty covering manufacturing and material defects. Each defective item under warranty will be examined by Swarovski’s team of experts. Depending on the circumstances, the item may be repaired, replaced with the same item, or substituted with an item of comparable value. Please note that exact replacements or designs may not be guaranteed in case of item substitution.

Exclusions: The warranty does not cover items subjected to accidents, normal wear and tear, abuse, modifications, attempted repairs, negligence, or misuse. For a full list of exclusions, please view the full Warranty Policy.

If the item is not covered by the warranty, Swarovski may offer a repair service for a fee.

Repair Service Conditions:
A defective item can only be repaired if:

• The product is a genuine Swarovski Created Diamonds item with the original IGI Certificate and Proof of Origin.
• The repair is feasible.
• Spare parts are available.

How to Request a Repair: 

To request a repair, please bring the item in its original packaging to an authorized Swarovski retailer. The repair service is available for Swarovski products purchased both domestically and abroad.

For further assistance, please contact your nearest Swarovski store or Customer Service.

Swarovski warrants that Swarovski Created Diamonds jewelry purchased directly from Swarovski or an authorized retailer meets high standards of quality and craftsmanship. The warranty period varies:

• Standard Swarovski Created Diamonds jewelry is covered for three years from the original purchase date (or longer if required by law).
• Made-to-order Swarovski Created Diamonds jewelry is covered for five years from the original purchase date (or longer if required by law).

What Does the Warranty Cover?
The warranty covers defects in materials or workmanship. If your jewelry is determined to have such a defect, Swarovski may repair it if possible or replace it with an equivalent piece at no charge.

What is Not Covered by Swarovski Created Diamonds Warranty?
The warranty does not cover:

• Damage caused by accidents, misuse, or abuse.
• Changes made to the jewelry by anyone other than Swarovski or its authorized partners.
• Normal wear and tear including scratches and discoloration due to chemical exposure.
• Loss or theft of the jewelry or diamonds.

Where Can I Find More Information?
For further details, please refer to the Swarovski Created Diamonds Warranty Policy. 

We currently do not offer insurance for Swarovski Created Diamonds jewelry. We recommend referring to your private insurance policy for options to insure your jewelry.

Preuve d’authenticité 


Comme preuve d’authenticité, chaque diamant créé en laboratoire de 0,25 ct ou plus porte une gravure au laser. Celle-ci n’est visible que sous un fort grossissement, ce qui permet d’identifier un authentique bijou Swarovski Created Diamonds. 

Certification internationale

Les diamants créés en laboratoire des collections Galaxy et Eternity sont authentifiés et certifiés par l’Institut international de gemmologie (IGI). Chaque diamant est évalué selon les 4C : taille (cut), couleur (color), clarté (clarity) et caratage (carat waight). Chaque pierre de ces collections est d’une qualité exceptionnelle, classée G+ pour la couleur et VS+ pour la clarté. 

Pour une vérification plus approfondie, vous pouvez consulter la certification IGI qui accompagne votre achat, et qui garantit l’authenticité et la qualité de votre bijou Swarovski Created Diamonds.

Les diamants Swarovski Created Diamonds sertis en or 18 carats, en or 14 carats ou en argent 925 sont des matériaux délicats qui requièrent un soin particulier. Pour que votre bijou reste dans le meilleur état possible, veuillez suivre les conseils suivants :

Ranger vos bijoux

• Conservez vos bijoux dans leur emballage d’origine pour éviter les rayures.
• Veillez à ce que les pièces ne s’emmêlent pas, ne se frottent pas et ne se rayent pas les unes contre les autres.

Nettoyer vos bijoux

• Utilisez un chiffon de nettoyage Swarovski ou un chiffon doux en microfibre pour préserver l’éclat des matériaux.
• N’utilisez pas de papier de soie ou d’essuie-tout pour nettoyer le métal, car ils peuvent provoquer des rayures.
• Nettoyez vos bijoux avec de l’eau légèrement savonneuse et une brosse douce.

Entretien quotidien

• L’or et l’argent sont des métaux relativement délicats ; manipulez vos bijoux avec précaution.
• Retirez vos bijoux avant d’effectuer des tâches ménagères ou extérieures, de vous laver les mains, de vous doucher, de vous baigner, de nager ou d’appliquer des produits de soins corporels tels que du parfum, de la laque, des savons et des lotions.
• Évitez de porter des bijoux lorsque vous faites de l’exercice à la salle de sport ou lorsque vous pratiquez un sport de contact.
• Mettez vos bijoux en dernier lorsque vous vous habillez et retirez-les en premier lorsque vous vous déshabillez.

En suivant ces instructions d’entretien, vous pouvez aider votre bijou Swarovski Created Diamonds à rester dans le meilleur état possible pour les années à venir.