CUSTOMER INFORMATION AND TERMS AND CONDITIONS
Article 1. The Website
The policy on customer information and Terms of Use (“TOS”) of Swarovski Korea Ltd.(the “Company”) shall be applicable when you use www.swarovski.com (the “Website”), or other Swarovski domains such as www.swarovski.co.kr and www.swarovski.kr, or other domains of Swarovski when accessing the Website from South Korea or when products are delivered to a South Korean address. The TOS shall also be applicable for orders made by using the Website or for orders made through a designated account. Please read the TOS and privacy policy on personal data carefully and only make your order when you are fully knowledgeable and agree with our Terms and Conditions. If you do not agree to these terms, please do not use this Website or make an order. The TOS may be revised within the limits of applicable laws, including the Act on Consumer Protection in Electronic Commerce, Regulation of Standardized Contract Act, Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Consumer Framework Act. In case of any amendments to the TOS, Swarovski Korea shall notify or inform members of the amendment and related changes to the TOS thirty days prior to the effective date (“Effective Date”) through one or more of the following methods: email notification, written notice, SMS notice or store notice. If you would like to discontinue using the Website as a result of the revisions, you may withdraw your membership.
Article 2. Owner of Website and Purchase Agreement Party
This Website is owned and provided by Swarovski Crystal Online AG (Address: Alte Landstrasse 411, CH-8708 Männedorf, Switzerland, Tel: ++41 44 925 73 44). If you are unsatisfied with a product purchased through this Website or wish to demand warranty on such a product, please contact Swarovski Korea (address: 10,11,12,13F Baekyoung Bldg, 456 Dosan-daero, Gangnam-gu, Seoul, 06062), which is the purchase agreement party. For any inquiries or complaints on the Website, please contact the Customer Center by sending an email to Customer_Service_KR@Swarovski.com.
Article 3. Membership
You will become a member of this Website by registering a user account and agreeing to the TOS. If you are a minor under the age of fourteen years, you will need the consent of a legal agent in order to join the membership. If you wish to cancel your membership, you may do so by making a request to Customer_Service_KR@Swarovski.com after which the Company shall immediately take necessary actions. If the Company reasonably determines that you have violated these Terms and Conditions, it may immediately suspend, limit or terminate the service provided to you through the Website or your access and use of the Website.
Article 4. Your Use of the Website
You agree to use the Website solely for the purposes permitted under the TOS. You will be fully liable for all equipment and software used to access the Website. You will be prohibited from undertaking the following actions:1) Use, directly or indirectly, the Website to violate the law, infringe the rights of a third party, or carry out an illegal activity or an activity which violates these terms 2) Use, directly or indirectly, the Website to post or transmit illegal information or data, use obscene, inappropriate or unpleasant language, slander, insult, harass, pursue, blackmail, threaten, create discomfort or restrict a certain person or post or transmit information or material which adversely affects other users from using or enjoying the Website 1) Use, directly or indirectly, the Website or services provided through the Website in order to transmit unwanted or repetitive messages, including chain letters (lucky letters) and junk emails, for research, competition or pyramid fraud 2) Attempt to access the Website without authorization or use the name, registered account or password of another person 3) Create a false identity in order to deceive other people of the identity or source of the message sender 4) Modify, interrupt or change the operation of the Website without authorization 5) Intentionally transmit a virus or disable function to the Website 6) Advertise, or propose the sale or repurchase of a product or service on the Website or 7) Collect the information, including email addresses, of other persons without their consent. This Website may include links to external websites, which do not comprise a part of the Website, and unless stated otherwise, are not managed by the Company. The Company is not responsible for the contents of the websites linked to the Website, and users shall be responsible for the access of such websites. In order to observe related laws, regulations, legal procedures and government requests, the Company may investigate, monitor, hold and/or disclose the information on the Website within legal boundaries.
Article 5. Electronic Communication
You are communicating electronically with the Company when you visit the Website, order a product from the Website or send an email to the Company. If you register your contact information, the Company will communicate to you directly through telephone or electronic messages (or through other electronic messaging techniques) unless you notify us that you do not wish to be contacted. If you do not agree to receive communication from the Company, you must not visit the Website, order a product from the Website or contact the Company via email. The Company may request such information (including contact information) in order to complete your purchase of a product, but if you do not agree to the collection and use of such information by the Company, you will be unable to join the membership. Provided, however, you will be able to use those parts of the Website which does not require subscription. If you have agreed to become a member, you may check or amend your data by selecting your profile information on the Website menu at any time. You will be required to always maintain your data with the latest, accurate information and amend your profile in case of any changes. The Company shall not be liable for any damages resulting from the violation of this provision.
Article 6. Copyrights and Trademarks
The copyright of the Website and contents contained herein are held by the Company or the Company’s Licensor. You may only access the Website for personal purposes and for the purchase of products sold on the Website. Under applicable laws, you are restricted from undertaking the following actions without the prior consent of the Company: 1) Copy, distribute, demonstrate, disclose to the general public, adapt or create derivative works on a certain part of the Website 2) Commercialize any information or service acquired from the Website. The trademarks used on the Website (if applicable) are owned by the Company or a third party. No content posted on the Website shall be interpreted to grant the right to use a certain trademark without the prior consent of the holder of the trademark. You are restricted from using the Company’s trademarks: 1) As your trademark or a part of your trademark 2) In relation to a product or service of another company 3) In a way that could trigger confusion, misunderstanding or deception of other people or 4) In a way that will damage the Company, the Company’s information or service or the credibility of the Website.
Article 7. Denial of Warranty and Limits of Responsibility
The Company shall exercise reasonable caution on the Website, access and usability of the Website and products that can be purchased from the Website to the extent permitted by law, but this shall not signify the acknowledgement of all implied warranties, conditions and testimonies. In particular, to the extent permissible by law, in the event you believe that a certain product you purchased through the Website fails to meet your expectations, with the exception of the Company’s warranty defined in Article 10 Clause 7, the Company shall observe its return policy set forth in Article 10 Clause 6 (Right to Cancel Your Purcase Agreement, which shall be your only remedy. The Company provides all contents and other services on the Website in good faith, and devotes reasonable effort to update all information posted on the Website with accuracy as of the date of the announcement. Provided, however, unless there is intentional or gross negligence, the Company shall not be liable for any inaccurate, wrong or omitted contents, including in relation to the product statement. Regardless of all reasonable efforts by the Company to provide accurate information on the product statement, the description may differ from the actual product. If there is a request for the inclusion of certain legal provisions in the TOS (in regards to a product or service provided by the Company through the Website), including for the product you purchased through the Website, which prohibits contract provisions that exempts or amends the liability of the Company, the relevant provisions shall be included in the TOS. Provided, however, the Company’s liabilities in violating the relevant provisions shall, up to the extent permissible by law, be limited to the re-provision of a related product or service according to the Company’s discretion or payment of the necessary costs so that a related product or service may be re-provided. With the exception of terms predefined in the TOS, the Company denies all responsibilities (including all responsibilities pursuant to the contract, responsibilities as a result of illegal activities and other responsibilities), within legal boundaries, in relation to any claims for loss, damage, cost, expense that you have incurred or that have been claimed against you regarding the following, unless there was an intentional or gross negligence on the part of the Company (including by Company executives and employees, agencies or related entities): 1) Your use of the Website 2) Lack of availability, suspension, operational delays, virus, internet accessibility issues or equipment errors related to the Website 3) Unavailability of the Website 4) Product which is supplied, offered or advertised on the Website or 5) Your purchase of a product or service presented for sale purposes on the Website.
Article 8. Immunity
The Company, its subsidiaries, employees, agencies and representatives shall be exempt from any and all claims and responsibilities (including commissions incurred between the party which receives the order and the customer) arising in relation to your use of the Website, your purchase of a product from the Company through the Website, or your use of the Company’s products, unless in case of intentional or gross negligence. The Company shall not be liable for any losses of the user incurring from an act of a third party in relation to your use of the Website, your purchase of a product from the Company through the Website or your use of the Company’s products. The Company shall not be liable for any losses of the user or a third party as a result of your use of the Website, your purchase of a product from the Company through the Website or your use of the Company’s products.
Article 9. Cookies
“Cookies” are a standard which stores small fragments of data on your computer. All web servers (including this one) may do the following: 1) Store more than one cookie on your browser or 2) Request your browser to transmit relevant data to the web server. The Company may use cookies to control the posting of advertisements, track usage patterns of the Website, deliver edited contents, record registered information or personalize information. For instance, if you have subscribed to a certain part of the Website, you may choose to save your user name and password on your computer. You may install cookies on your website which will provide this function. The Company’s cookies may include personal information, which may be shared with a legal entity related to the Company. If you do not wish to use cookies, you can use the function installed in your browser which will deny such cookies. Provided, however, in the event you select to activate this function, certain parts of the Website may not operate properly. Whereas your personal information shall be protected as determined above, the Company shall retain the right to use anonymous data collected on our users as a group for certain commercial purposes.
Article 10. Your Purchase Agreement
This provision shall be applicable when you make an order through the Website (by direct order or set up of account).
1. Purchase Agreement
The order you make through the Website (through direct order or set up of account) composes a binding application for purchase in order to conclude a purchase agreement with Swarovski Korea Ltd. A binding purchase agreement shall be established only when the Company sends the product you ordered to the Company’s delivery service and thereby authorizes your order. The Company shall notify you of the dispatch by email at such a time. The TOS shall be applicable and be incorporated into the Purchase Agreement for the purchase of product through the Website. In case of any fraud, omission, error in your application, or if you have failed to acquire consent from your legal agent if you are a minor, or when the Company decides that the conclusion of other purchase agreements may damage the Company, it may refuse entering into a purchase agreement with you. In this case, the Company shall immediately notify you of such a fact. When you make your order, you will be charged with the price of the product indicated on the Website and the commission fee. The Company will not be able to check the price of a certain item until you submit your order. Pursuant to Clause 4 (“Payment Conditions”), your credit card will not be charged until the Company authorizes your order. The United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria on April 10, 1980) shall be explicitly exempt from the TOS and purchase agreement.
Pre-Order
Click & Reserve
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Websites (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you. You can purchase the Product in the applicable Swarovski Store. Prices in the Swarovski Stores may vary from the Prices displayed on the Websites.
Pre-Order
We may invite you from time to time to pre-order selected Products online before they are available from Swarovski stores or websites (“Pre-Order Products”).
You agree that if you order a Pre-Order Product, you will be charged in case of use of a credit card after your item has shipped, in case of use of any other payment method you will be charged shortly after you place your order and before your item is dispatched. Kindly note that irrespective of the means of payment, in case you pre-order more than one type of product, you will be charged shortly after you place your order and before your item is dispatched.
Notwithstanding the foregoing, your payment method may reflect the deduction of the purchase price immediately upon placing the order. Please note your order is not confirmed until payment has been taken. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). Please note that the following delivery options offered on the Website shall not apply to orders of Pre-Order Products: Click & Reserve; Buy Online Pick up in Store. The Click & Collect option will only be possible in certain countries and based on the delivery times mentioned on the product page. Pre-orders can be cancelled before Pre-Order Products are shipped.
2. Deferral of order for out-of-stock items
The Company shall immediately notify you by email as soon as it determines that it will be difficult to supply your ordered product, which it authorized, and the commission fee and price of the product you already paid for shall be returned to you within three business days.
3. Price and Additional Costs
For orders made to the Company, you must make a single payment of the total amount of your order. The total amount of your order (including all taxes and additional costs for packaging and delivery) shall be indicated during the check out process when you submit your order.
4. Payment Conditions
The payment date of the purchase price of your ordered goods shall be when the Company notifies you of its authorization of your purchase application. The payment can be made by credit card only (you will be required to input the details of your credit card information on the Website when you make your purchase application). The Company shall complete the transaction when it notifies you of its authorization. With the exception of offset amounts when the Company makes a formal objection or when it is subject to a final judgment unfavorable to the Company which has the effect of excluding further litigation, you cannot offset the amount with the Company’s claim of the price.
5. Delivery and Reservation of Ownership Rights
The goods shall be delivered to the receiving address you provided on the order form through a delivery service designated by the Company. The Company shall notify you of the contact information of the delivery service upon authorizing your order. On the Website or upon authorizing your order, the Company shall exercise reasonable efforts so that the relevant products are delivered to you within the estimated period. The Company shall devote all efforts for the timely delivery of the relevant product but it cannot and shall not make any guarantee in relation to such delivery. The ownership of the relevant product shall remain with the Company until the entire amount of the product has been collected by the Company. Only when it collects the full amount of the relevant product and it is delivered to you through its delivery service will you become the owner of the relevant product. The Company shall request the payment of the full payment amount prior to the dispatch of the product through its delivery service. All products purchased on the Website shall be delivered in accordance to the agreement the Company concluded with its delivery service. This signifies that the risk of loss and ownership of the relevant product shall be immediately transferred to you upon the moment of dispatch through the Company’s delivery service.
6. Right to Cancel Your Purchase Agreement
You retain the right to return, without due reason, the products you purchased within fourteen business days after your collection of the ordered goods. Provided, however, you can only exercise such rights in the following cases: 1) The relevant goods are returned in their original condition 2) You returned the relevant goods within fourteen business days after the collection of the product or 3) If you notified Swarovski Korea Ltd. (address: 10,11,12,13F Baekyoung Bldg, 456 Dosan-daero, Gangnam-gu, Seoul, 06062, email: Customer_Service_KR@Swarovski.com within fourteen business days after collecting the products you are in the process of returning (you must immediately return the relevant goods in their original condition within fourteen business days after you notified the Company). In the event you exercise your right to return the products as the above, the Company, upon collecting the products from you, shall reimburse the amount of your order for the returned goods for which you paid the Company You may also return the products in accordance to your rights in regards to the Company’s warranty and products provided to you that cannot be excluded under related laws. You may receive additional information and support regarding your return of a relative product by selecting “Customer Service – Returns” on the Website menu. The Company shall, after reception of the returned goods, return to you the payment you made to the Company. The Company shall reimburse the payment made only when the relevant goods have been received from you. Therefore, you must exercise all reasonable caution until the relevant goods have been returned.
If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of KRW 100) will be removed if the returned product(s) brings the total order value below KRW 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
7. Warranty
The warranty period shall be one year(Watch: two years) since you receive your ordered merchandise. If the goods are found to have any defects during this period, you may cancel your purchase agreement (you will be immediately reimbursed the relative amount for the defected goods you purchased according to the relevant purchase agreement as soon as you return the defected goods) or if the Company can procure the product, you may request an exchange of goods after notifying the Company in reasonable time. To the extent permissible by law, the Company does not provide additional warranty on products you purchased from the Company through the Website.
8. Responsibilities
Responsibilities related to the Product Pursuant to the provisions on “Denial of Warranty and Limits of Responsibility” is applicable when you purchase a product from the Website, the Company’s responsibilities towards you shall be limited. Please refer to the relevant provisions.
9. No Transfer
You may only transfer or cede your rights under the purchase agreement to or be succeeded by a third party only when you acquire the prior written consent of Swarovski Korea Ltd.
10. Governing Laws
Matters not determined by the TOS and its interpretation shall be determined by the laws of the Republic of Korea and commercial practice. Any disputes or claims shall be under the jurisdiction of the Seoul Central District Court. The TOS shall be effective immediately.
Imprint
Swarovski Korea Ltd.
10,11,12F Baekyoung Bldg
456 Dosan-daero, Gangnam-gu, Seoul, 06062, Korea
CEO Oh Nami
10,11,12F Baekyoung Bldg
456 Dosan-daero, Gangnam-gu, Seoul, 06062, Korea
CEO Oh Nami
Business registration number: 211-86-96219
11. Export control and sanctions
Swarovski will screen the Customer’s personal data with relevant export control and sanctions lists. Screening will occur with every update of any sanctions list. The Customer hereby certifies that the present Purchase Order and the implementation thereof will not in any way benefit, directly or indirectly, any natural or legal person that is named on any relevant sanctions list, such as the “Consolidated list of persons, groups and entities” subject to EU financial sanctions and U.S. OFAC’s “List of Specially Designated Nationals and Blocked Persons (“SDN”)”.
This Purchase Order only becomes effective, if any export control and sanctions relevant screenings made by Swarovski at the time of dispatch of the ordered goods do not lead to a match. In case of any breach of this clause or any breach of trade law or export control regulations or sanctions, particularly in case that any screenings made by Swarovski lead to a match, this Purchase order will not come into force and Swarovski will neither be obliged to deliver any goods nor any compensation for non-performance will be due. Open orders shall be rescinded immediately. Notwithstanding the aforementioned, Swarovski shall be entitled to stop any delivery of goods, if any export control regulations and trade restrictions so require. Any compensation for non-performance shall be excluded.
INFORMACIÓN AL CLIENTE, TÉRMINOS Y CONDICIONES
Por favor tenga que este país no dispone de Boutique en línea. Usted puede explorar la página web pero no es posible solicitar un pedido.
1. Ámbito de aplicación
Las presentes Condiciones Comerciales Generales serán válidas para todos los pedidos realizados a través del sitio web www.swarovski.com ("el sitio web"). Le rogamos que lea atentamente las presentes Condiciones Comerciales Generales antes de pedir productos en este sitio web. Mediante la realización de un pedido de nuestros productos, declara su conformidad con las disposiciones siguientes y confirma estar facultado para la conclusión de contratos con carácter jurídicamente vinculante y tener como mínimo 18 años de edad. Solo aceptaremos todas aquellas regulaciones que difieran de lo aquí dispuesto si las hemos confirmado previamente por escrito. Esto también será aplicable a una desviación respecto de esta cláusula de la forma escrita.
2. Parte contratante
Este sitio web para la venta de mercancías a través de internet es operado por Swarovski Crystal Online AG, con sede en Alte Landstrasse 411, CH-8708 Männedorf, Suiza. También puede utilizar esta dirección para presentar reclamaciones y reclamar derechos de garantía.
Nuestro servicio de atención al cliente está a su disposición para cualquier cuestión: Customer_Service_LI@Swarovski.com
3. Conclusión del contrato
Sus pedidos a través del sitio web son ofertas vinculantes para la conclusión de los correspondientes contratos de compraventa con Swarovski Crystal Online AG. Queda a nuestra discreción aceptar tales ofertas en el plazo de 14 días a partir de su recepción o rechazarlas mediante el envío de un comunicado correspondiente. El contrato de compraventa vinculante sobre la mercancía pedida no se perfecciona hasta nuestra aceptación de su pedido. Dicha aceptación se declara mediante el envío de la mercancía pedida.
Por la presente declara su consentimiento explícito para que se verifique su solvencia mediante consultas a agencias de calificación crediticia, entidades crediticias y agencias de referencias autorizadas oficialmente. En el caso de datos de solvencia negativos, nos reservamos el derecho a rechazar la aceptación del pedido. Asimismo, nos reservamos el derecho a rechazar pedidos de clientes cuando existan motivos que fundamenten la suposición de que el cliente incumple las Condiciones Comerciales Generales, está implicado en actividades fraudulentas u otras actividades delictivas relevantes, o cuando existan otros motivos importantes.
4. Disponibilidad
Los productos y precios serán válidos tal como se indica en el sitio web; los productos estarán disponibles mientras exista stock. Nos reservamos el derecho a modificar en todo momento y sin previo aviso los productos indicados en el sitio web, así como a limitar el número de productos que puede comprar un usuario.
Queda excluida toda responsabilidad por falta de stock y no-disponibilidad de productos.
Queda estrictamente prohibida toda reventa comercial o comercialización de aquellos productos Swarovski que se hayan comprado en el sitio web.
Swarovski se reserva el derecho a limitar el número de productos (o el número de una determinada SKU) vendidos a un cliente.
Swarovski se reserva el derecho a rechazar pedidos de un cliente si existen motivos razonables para creer que el cliente en cuestión infringe estos Términos y condiciones o que está implicado en actividades fraudulentas u otras actividades delictivas.
Téngase en cuenta que, tras la confirmación del pedido, no se podrán atender los deseos de modificación ni los pedidos de anulación.
5. Reserva de prestación en el caso de mercancía no suministrable
Si la mercancía pedida no se puede suministrar en el plazo de 30 días a partir del día siguiente a su pedido, podremos desistir del contrato, aunque previamente le hubiéramos confirmado la conclusión del contrato. En el caso de rescisión, le informaremos sobre la no-disponibilidad y le reembolsaremos inmediatamente las contraprestaciones que ya hubiera efectuado.
6. Precio y costes adicionales
El precio total de su pedido, incluidos todos gastos adicionales y de envío, se indicaba en la página anterior o se mostrará al finalizar el proceso de check-out. Mediante la confirmación del pedido, declara su conformidad con el precio de la mercancía. No será posible un ajuste posterior de los precios.
La venta de productos Swarovski se realiza a través de Swarovski Crystal Online AG con sede en Suiza. Téngase en cuenta que, en el caso de pagos extranjeros mediante tarjeta de crédito, la entidad crediticia que ha emitido la tarjeta puede cobrarle una tasa sobre las ventas en el extranjero (aprox. 1-2 %).
7. Condiciones de pago
El precio de compra de la mercancía pedida será pagadero con la tramitación de su pedido por parte de Swarovski Crystal Online. El pago puede efectuarse mediante tarjeta de crédito (indicando los datos de su tarjeta en el sitio web) o en el caso de clientes de Alemania, Austria o Suiza (incl. Liechtenstein) se puede cargar en cuenta. Solo puede compensar nuestro derecho a pago mediante exigible indiscutible o fijado en firme.
En el caso de pago mediante tarjeta de crédito, nos reservamos el derecho a verificar la validez de la tarjeta, así como a comprobar el marco de compensación de la deuda y los datos de la dirección. En el caso de que la entidad crediticia nos deniegue la aprobación del pago, no asumimos la responsabilidad derivada de retrasos o de la no-ejecución de entregas.
Prepago:
En caso de pedidos especiales (por ejemplo: pedidos con importe elevado, Ediciones Limitadas), Swarovski ofrece la posibilidad de efectuar un prepago. Su pedido será procesado después de recibir su pago en la cuenta bancaria de Swarovski. El importe debe pagarse inmediatamente.
Por favor transfiera el importe a la cuenta detallada en el proceso de pago usando el número de pedido como referencia de pago. Por favor tenga en cuenta que su entidad bancaria puede cobrar cargos adicionales en las transferencias de dinero internacionales.
En caso de que el importe del pago no sea transferido a la cuenta de Swarovski dentro de los 7 (siete) días hábiles después de haber recibido la confirmación del pedido, Swarovski se reserva el derecho de cancelar su pedido.
Su paquete también incluirá una factura. El prepago no está disponible para las Tarjetas Regalo electrónicas.
8. Suministro y reserva de propiedad
El suministro de la mercancía pedida es realizada por el servicio de reparto contratado por nosotros, normalmente en el plazo de 5-7 días laborables a partir del día posterior a su pedido, realizándose la entrega en la dirección de envío consignada por usted. La entrega de productos personalizados por lo general tardará 2-3 días laborables más. En nuestro Ayuda de boutique in línea, encontrará los días festivos en los que no se tramitan pedidos.
Si así lo desea, procuraremos entregar la mercancía en una fecha concreta, pero normalmente no podemos comprometernos a ello de forma vinculante. Hasta que se haya satisfecho la totalidad del precio de compra, la mercancía será de nuestra propiedad.
Cuando se le entregue la mercancía, deberá comprobar que el envío sea correcto y esté completo.
9. Derecho de anulación
Como consumidor, sin necesidad de indicar los motivos, en el plazo de 14 días tras la recepción de la mercancía, puede anular su pedido, desistiendo así del contrato. El plazo de 14 días empieza el día tras la recepción de la mercancía. En el caso de que se ejerza este derecho dentro de plazo, dejará de estar vinculado a su pedido. Los productos personalizados están excluidos del derecho de cancelación.
En nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes", encontrará información adicional y ayuda para la devolución de la mercancía pedida, así como la dirección de devolución específica de su país. La anulación se puede enviar por escrito o mediante otro soporte de datos de carácter permanente a la dirección mencionada arriba en el Apartado 2, o bien se puede efectuar mediante la devolución de la mercancía a la dirección indicada en nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes". Para el cumplimiento del plazo, es suficiente la expedición dentro de plazo. Los productos deben estar en su estado original, con el embalaje original, debiéndose adjuntar el albarán de devolución a los mismos.
En el caso de anulación, deberá realizar la devolución de la mercancía a la dirección indicada en nuestro sitio web, en la opción de menú "Atención al cliente – Devoluciónes". El envío se realizará por cuenta y riesgo de Swarovski Crystal Online AG, si bien en el caso de un pedido de hasta 40 euros, usted deberá asumir los gastos corrientes (envío estándar sin asegurar) de la devolución, a menos que la mercancía suministrada no se corresponda con la mercancía pedida. La devolución debe efectuarse como máximo 14 días tras la declaración de la anulación.
El reembolso de los costes no se realizará hasta que la mercancía llegue sin usarse y en su estado original a la dirección arriba mencionada. Téngase en cuenta que, en el caso de pago mediante tarjeta regalo, el importe satisfecho solo se podrá reembolsar en forma de un vale. En el caso de pago parcial mediante un vale, al realizarse la devolución primero se cargará el vale y después se emitirá el abono.
Deberá asumir los gastos corrientes de la devolución, cuando la mercancía suministrada se corresponda con la mercancía pedida y cuando el precio de los productos a devolver no supere un importe de 40 euros o, en el caso de un precio superior, cuando en el momento de la anulación aún no haya satisfecho la contraprestación o un pago parcial acordado contractualmente. De lo contrario, la devolución será gratuita para usted.
Solo restituiremos los gastos de envío y devolución (en el caso de un valor de mercancía superior a 40 euros) correspondientes a gastos estándares.
Por lo general, los vales descuento y productos personalizados no admiten cambios ni devoluciones.
Actualmente, no es posible reembolsar mercancías compradas a través del sitio web en boutiques de Swarovski.
Si decides devolver solo parte de un pedido que has comprado con un descuento o promoción, el importe del reembolso estará sujeto al importe mínimo de compra aplicable a la promoción, ajustándose el valor del descuento según corresponda, y se te devolverá únicamente el importe del artículo devuelto. Si la deducción de los artículos devueltos resulta en una cantidad inferior al importe mínimo de compra, el descuento se deducirá del importe del reembolso. Por ejemplo, si se había aplicado un 10% de descuento por un importe mínimo de compra de 100, el descuento dejará de ser aplicable si la deducción de los productos devueltos resulta en un valor de pedido inferior a 100.
10. Prestación de garantía
En el caso de que la mercancía suministrada presente defectos, puede elegir entre la cancelación del pedido o -si la mercancía aún se puede suministrar- el canje de la misma por un ejemplar sin defectos. Adicionalmente no se concede una garantía independiente.
Para los Servicios Postventa, debe dirigirse a las oficinas locales de atención al cliente indicadas en nuestro sitio web, en la opción de menú "Atención al cliente – Servicio Posventa".
El período de garantía son dos años a partir de la recepción de la mercancía.
11. Responsabilidad
Swarovski Crystal Online AG responderá ante usted solo en el caso de daños ocasionados de forma intencionada o con negligencia grave.
La anterior limitación de la responsabilidad será válida para todos los derechos a indemnización por daños y perjuicios, independientemente de su fundamento jurídico, incluyendo actos ilícitos; no será válida en el caso de una eventual responsabilidad en virtud de la Ley sobre productos defectuosos debido a una propiedad garantizada o en el caso de lesión al cuerpo y a la vida.
La exclusión o la limitación de la responsabilidad de indemnización por daños y perjuicios de conformidad con los apartados anteriores también será válida para aquellas reclamaciones contra colaboradores o mandatarios de Swarovski Crystal Online AG.
12. Cláusula de salvedad
Si una disposición de las presentes Condiciones Comerciales Generales fuese o resultase no válida o inexigible, ello no afectará a la vigencia de las disposiciones restantes.
13. Exclusión de la cesión
Solo podrá ceder sus derechos contractuales a terceros mediante el consentimiento por escrito de Swarovski Crystal Online AG.
14. Derecho aplicable
Los contratos concluidos teniendo en cuenta las presentes Condiciones Comerciales Generales estarán sujetos al derecho suizo quedando excluida toda remisión ulterior a legislación extranjera. La Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías no será aplicable. Este acuerdo sobre el derecho aplicable será solo válido en la medida en la que no contravenga disposiciones perceptivas del derecho del Estado en el que el consumidor tenga fijada su residencia habitual. Zúrich será el fuero competente para todos aquellos conflictos que se deriven de las presentes Condiciones Comerciales Generales o que se produzcan en relación con las mismas. Swarovski Crystal Online AG también está facultada a querellarse en el domicilio del cliente.