Siempre es un placer dar la bienvenida a un nuevo o antiguo socio tan amante del cristal como nosotros. 
El plazo de entrega estándar es de 4 a 6 semanas a partir de la fecha de inscripción, por lo que deberías recibir tu paquete en breve.

Si quieres, puedes renovar en línea tu suscripción a la SCS con estos sencillos pasos: 

- Ve a https://www.swarovski.com/scs/configurator/renew/
- Selecciona el tipo de renovación de la suscripción.
- Escoge esta opción si ya eres socio de la Swarovski Crystal Society (SCS) y tienes una cuenta en línea de usuario. 
- Selecciona “Ya soy socio” e introduce la información sobre tu suscripción a la SCS si eres un miembro de la SCS, pero no tienes una cuenta de usuario en línea.
- Procede con el pago.

Recibirás un correo electrónico automático confirmando tu renovación. 

Si quieres, puedes renovar la suscripción a la SCS en cualquier punto de venta Swarovski autorizado.

Puedes encontrar una lista de puntos de venta autorizados en store-finder. Introduce tu ciudad o código postal y elige la opción “SCS Productos Socios” para reducir la búsqueda a los puntos de venta con servicios de la Swarovski Crystal Society.

Los socios de la SCS solo pueden comprar un artículo de edición limitada.

Si ya lo has comprado un artículo de edición limitada en línea o en una tienda, no es posible comprar otro, aunque sea para regalo.

Si intentas pedir la edición limitada en línea, solo podrás añadir un artículo a la cesta de la compra.

An SCS membership cannot be renewed online if it expired more than 3 months ago.

We would kindly ask you to visit a Swarovski Store, in order to proceed with the renewal. 

A list of authorized Swarovski retailers in your area can be found on our website under the following link:  www.swarovski.com/store-finder/?features=scs. 

The list of retailers is available on SWAROVSKI.COM/store-finder. Simply choose your country of residence and you will find a list of all retailers; you may narrow down your search by entering the name of your place of residence or a larger town in your area. Filter on “SCS” to narrow the search to Swarovski Crystal Society retailers.

You can join for either 1 or 3 years. We encourage you to sign up for 3 years as there are cost savings. Go to Join/Renew (or make link) to check the membership fees for your country.

Payment modes for the membership fee depends on your country of residence. By visiting your local SCS retailers you may pay by cash or by any other payment mode accepted at the point of sale. If you decide to join or renew online, we only accept payment by credit card.
In a few countries, direct debit Credit card via the telephone is possible, Spain, UK, Australia, Canada, UK and USA. This is only possible via Customer Service.
 

A fixed-term membership automatically expires after the membership term, either 1 year or 3 years unless the mem­ber extends its respective membership.

For a fixed-term membership, Swarovski will contact the member before the end of the membership term, by means of the contact information provided by the member, and usually first by email if the member has a valid email address, then by post. Generally, the email would be sent around 60 days before the end of the membership term. The reminder by post would be sent 30 days before if no renewal has yet been done.
The SCS member is granted an adequate grace period (generally 3 months) after the end date of the membership term to renew the membership.
 

Memberships always start the first day of the subsequent month of sign up. If the sign up takes place the first of the month, the actual sign-up date is considered the start date of the membership. Regardless of when the SCS member¬ship officially starts, if payment has been received, the member is eligible to buy SCS exclusive products and can receive the membership gift in store (whenever available).
A renewal term begins the day after the end date of the previous membership term.
SCS membership can be renewed at any authorized Swarovski retailers, online at Swarovski.com/scs (if an online shop is available), Via telephone with a Customer Service Agent in certain countries only (see above) or using the renewal form included in the reminder letter sent by post.
 

Please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Please visit SWAROVSKI.COM/scs and, if you do not already have one, set up an online account. Here you can enrich your data with any missing personal details or update existing ones. Alternatively, please contact your local Customer Services office. The contact details per country can be found at the back of the Swarovski Magazine.

Members signing up to the Swarovski newsletter will be kept up to date with exclusive offers, surprises and prod¬ucts for SCS members. These newsletters will appear under the SCS identity. SCS members may also receive invitations to SCS events by email. 
They will also receive various Swarovski promotions under the Swarovski Newsletter, such as pre-SALE, SALE, etc. 
Swarovski novelties and new collections will also be promoted under the Swarovski Newsletter. These will be personalized and segmented according to their inter¬ests of Interiors if it is their preference but according to which category they purchase most and including some cross-category promotions.
 

El simple hecho de dar tu dirección de correo electrónico nos permitirá comunicarte el ciclo de tu programa de fidelización a la SCS; por ejemplo, el correo de bienvenida, el correo de recordatorio de renovar y el correo de bienvenido de nuevo.
Solo si te suscribes al boletín te podremos enviar ofertas especiales y sorpresas.
Te puedes suscribir al boletín de Swarovski marcando la casilla correspondiente en el formulario de solicitud de la SCS al unirte o renovar tu suscripción. Asegúrate también de proporcionarnos una dirección de correo electrónico válida. En cualquier caso, siempre puedes ponerte en contacto con el Servicio al cliente local para inscribirte al boletín de Swarovski.
 

El paquete de suscripción anual incluye:

•     Una carta personalizada con la tarjeta de socio
•     Tu regalo anual de socio
•     Un folleto de novedades para los amantes del cristal que incluye la colección anual exclusiva de la SCS
•     Al cumplir años de suscripción, se te enviará un vale de regalo de aniversario con tu paquete de renovación para cuando tengas que renovar la suscripción.

Por lo general, para las nuevas suscripciones y las renovaciones, los paquetes se envían el primer día del mes siguiente a la suscripción. En caso contrario, si la suscripción se ha realizado a finales de mes, el paquete se envía a mediados del mes siguiente. Por lo que deberás esperar unas 4-6 semanas antes de recibir el paquete de suscripción.
En el caso de las suscripciones de 3 años (segundo y tercer año de una suscripción de 3 años), el paquete de suscripción se envía en los primeros meses del año, para que el socio de la SCS pueda beneficiarse del regalo anual y descubrir antes las novedades anuales de los amantes del cristal y SCS.

 

Los miembros de la SCS están invitados a seguir las iniciativas filantrópicas internacionales de la Fundación Swarovski.

Como miembro de la SCS, puedes recibir una invitación para una transmisión en directo en línea de la SCS o una invitación para un evento en tu tienda local.

Lamentamos que quieras cancelar tu suscripción. Te recomendamos que te pongas en contacto con el equipo de Atención al cliente con el formulario de contacto. Nuestros compañeros estarán encantados de ayudarte. 

Por lo general, solo tenemos un tipo de vale de descuento para nuestros socios de la SCS. Recibirás un vale de aniversario cuando cumplas 2, 5, 10, 15, 20, 25, 30, 35, etc. años de antigüedad en la SCS. El vale se añadirá a tu próximo paquete de suscripción. 

Our SCS VIP members receive a gold card. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a gold card soon. 

Our SCS VIP members receive a special yearly loyalty gift. The tiering is done based on a calculation that looks at your tenure with the SCS and at your purchases from the previous year. Every member can become a VIP member if he engages with us and has continuity in his membership. We encourage you to continue being a loyal and engaged customer. You might be surprised with a special gift soon. 

Your membership gift will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you have still not received your gift, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

Your membership card will be sent 4-6 weeks after you have registered or renewed your membership. If more than 6 weeks have passed and you are still missing your card, we advise you to contact the Customer Services team using the contact form. Our agents will be happy to check this for you. 

If your card doesn’t reflect the original joining date but a rather recent date, this is usually due to a gap in your membership. SCS members keep the original membership start date by making sure they renew their membership in time. Please note that our grace period is 3 months. If the membership is not renewed within these 3 months, the member since date will be recalculated and will reflect the date when you have renewed your membership (after the grace period). If you have experienced this issue, please contact Customer Services using the contact form. Our agents will be happy to check if there is a solution for your issue. 

If there is no SCS retailer nearby, the fastest way to renew your membership is by visiting www.swarovski.com/SCS.
Another option is renewal over the phone, which is available in certain countries: Spain, UK, Australia, Canada, the Caribbean and USA. If you are situated in one of these countries, please contact Customer Services.