Returns & Exchange

Online purchase
To register your return, please go to returns.swarovski.com to get your return label/QR code.

• Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique return label/QR code. 

• Pack the item(s) to be returned in the original carton using the original packaging materials.

• Return the parcel according  to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.

• Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.

Products purchased online can be returned at selected Swarovski stores (excluding concessions). Click Click here to discover if there is a store near you offering the service and check under store services for “Return in store”

The item must be returned to "return in store" with Swarovski.com proof of purchase within 14 days after delivery/collection for a refund only. 
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.

For more information on qualifying for a return, see our  Returns policy.

Instore purchase 
All products must be returned within 14 days after purchase to a Swarovski store with proof of purchase. Products that have been purchased in Swarovski retail store CANNOT be returned through our online store. 

For more information on qualifying for a return, see our  Returns policy.

オンライン購入

お客様に直接配送された場合：
Q&Aご案内のオンライン返品手順に従って返品いただくと、その金額がカード名義人に返金されます。
または、同じ商品のサイズ交換のみ、商品の在庫状況に応じて承ることができる場合があります。サイズ交換は直営店または一部ストアにて対応できる場合があります。承ることができないストアもありますので予めご了承ください。

ストアでの購入

ギフトレシートと返品希望の商品をお近くのオンライン返品受付可能ストアまでご持参ください。弊社のコレクションから同額または同等価格の代替品、またはギフトカードをお選びいただくお手伝いをさせていただきます。オンライン購入品の返品を承ることができないストアもありますので予めご了承ください。

複数商品の購入による割引やバンドル（セット）割引を受けた場合、一部商品の返品によりプロモーションや割引が取り消される場合があります。割引やプロモーションの条件を満たさなくなった場合、割引価格は適用されず、お手元に残った商品に対して通常価格を請求させていただきます。返品しない商品の通常価格と割引価格の差額を返金額から差し引かせていただきます。金額調整は、お客様の決済プロバイダーによって自動的に処理されます。

Online Purchases 

Return via Courier:
Your return will be processed within 10 business days after we receive the item at our warehouse. You’ll receive a confirmation email once it's processed. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Returns to Store:
Returns are processed on the same day in-store. However, refunds may take 5–10 business days to appear in your account, depending on your payment provider.

In-Store Purchases 

Return to Store:
Returns are processed on the same day. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Our Returns policy covers all items including sale items. If the purchase is part of bundle promotional set click here for more information.

Alternative documents will act as proof of purchase:

• Authenticity card, date stamped
• Bank or credit card statement
• Credit card slip

We will be happy to help you choose an alternative product from the collection for the same price or of a higher value if the product complies with our Returns Policy. See our Returns policy here for more information.

Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad.

In this case we would kindly ask you to send your parcel to the following address:

SWAROVSKI MALAYSIA TRADING SDN BHD (MITSUI OUTLET BRANCH)
KLIA LOT G55, PERSIARAN KOMERSIAL
SEPANG SELANGOR DARUL EHSAN
MALAYSIA 64000
ATTN : ONLINE RETURN TEAM

Please, keep the postal receipt with you for further reference. As soon as the return department receives your parcel, you will get a notification per email and a full refund. It is very important to specify the order number and name, for our colleagues to identify you and register your return – you might simply put a note in the parcel with the relevant details.