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Standard Delivery - GLS
Orders placed from Monday to Friday by 17:00 GMT will be processed and shipped the same business day.
Standard delivery time: 3-4 business day after processing and shipping
Standard shipping cost: EUR 6.95
Free standard shipping over: EUR 75
Express Delivery - DHL
Orders placed from Monday to Friday by 16:00 GMT will be processed and shipped the same business day.
Express delivery time: 1-2 business days after processing and shipping
Express shipping cost: EUR 19
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt. Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons).
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once the return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from the postage date.
Make your gift even more special with a premium branded bag and colourful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.
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Appointments are limited.