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Gift Cards and Vouchers

Can I use more than one gift card as payment?

During checkout you are only able to redeem one gift card per order.

Welcome Voucher Terms and Conditions

*Discount Voucher can only be redeemed on swarovski.com (login needed) in the country where the Voucher recipient is a registered member of the Swarovski Club. Discount Voucher is valid for one (1) month from the date of issue and cannot be combined with other offers, discounts or promotions. Discount Voucher is non-transferable, redeemable upon member identification and cannot be redeemed for cash. For the avoidance of doubt, discount voucher can only be used for the product purchase, not for paying gift cards, repair services, delivery costs or membership fees. Discount voucher code must be entered at the shopping bag. Discount Voucher can only be applied to full-priced products and cannot be combined with any other offer or voucher discount. Discount Voucher cannot be applied for the purchase of following: Designer Collections, Myriads Collections, Creators Lab items, Limited Editions, Annual Editions, SCS exclusives, Online exclusives, Discounted products, Swarovski Created Diamonds, Rosenthal Products, Outlet items, Regional Exclusives, Travel Retail, Corporate Gifts and Spare parts. No cash value. All items are subject to availability.
All purchases are subject to the Delivery and Returns Policy. These Terms are additional to Swarovski’s standard terms and conditions, which continue to apply. If there is a conflict between these Terms and Swarovski’s standard terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.

How can I check my electronic gift card balance?

Checking the remaining balance of an EGC is possible:

- Go to the page: https://www.swarovski.com/s-giftcardbuy/Buy-Gift-Card/ 
- Go to the bottom of the page, in the "Already have a Gift Card" section > "Check the status of your Gift Card"
- Click on "Check Balance"
- A new page opens, insert your Card Number in the "Card Number" field. 
- Click on the button "Check balance"

How do I order a Gift Card?

Swarovski Gift Cards can be purchased here: www.swarovski.com/s-giftcardbuy/Buy-Gift-Card/

Gift cards can be sent by email (digital) or by post.

You may choose the gift card design as well as the amount, by following these few easy steps:

- Go to Gifts > Gift Card
- Click on the button "Buy a Gift Card"
- Select your card type to define if receiving a Digital gift card by email or a physical gift card sent by post.
- Select your favorite card design.
- Choose gift card value from available options or enter preferred value manually.
- Add the recipient's details (only available for gift cards by e-mail)
- Add your personal greeting text (only available for gift cards by e-mail)
- If everything is correct, click on “Add to Shopping Bag”
- Proceed check out as usual, (you might choose more items or finalize the order)

Please note that gift cards can be only redeemed within the same country it was issued or countries using the same currency.

Voucher or Gift Card not working

If you are facing difficulties applying your voucher or gift card, please consider the following advice.

Vouchers
Discount and money-off vouchers are entered on the shopping bag page and the voucher can include letters and numbers.

If the voucher is not accepted, please check the following:
- Voucher validity is not expired
- Item(s) being purchased is not part of the exclusion list mentioned in the T&Cs.
- You are not entering a 10 or 16-digit gift card code instead of the voucher code you currently hold.

Gift Cards
Gift Cards are entered on step 3 of the checkout process (payment page). Gift Cards are composed of numbers only.

If the gift card is not accepted, please check the following:
- Confirm you are entering the 10 or 16-digit card number correctly. Make sure you are not entering a money-off or discount voucher code.
- Please note, you are only able to redeem 1 gift card per order.

 

How do I apply my voucher code?

To redeem your voucher code, please follow these easy steps:

Once you have selected all the items you wish to purchase, on the shopping bag page you can type the voucher code in the “Add a Voucher Code” field of the shopping bag and click on “Apply Code”. You will get a visual confirmation that your voucher code has been redeemed.

Please note that only one voucher can be redeemed per purchase.

Redemption as part of a Sale or other offers or promotions, as well as combining vouchers with other discounts or product vouchers, is not possible.

Orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, The Swarovski Remix Collection, SCS products, and special sculptures such as the Crystal Myriad collection are excluded.

How do I redeem my gift card?

To redeem your gift card, please follow these easy steps:

- Add items you wish to purchase to the shopping bag
- Click on the shopping bag
- Add gift bag or greeting card if required
- Add a discount voucher code if you have one and submit.
- Click "Check-Out"
- Choose the suitable delivery option
- Enter your billing and shipping address
- Redeem your gift card by entering your gift card number in the appropriate ‘’ Pay with a Gift Card ‘’ field (checkout page – step 3) and submit.
- The price on your shopping bag will appear adjusted.

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