Click & Collect

Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, avoid shipping costs, and collect your order for FREE from your selected Swarovski Click & Collect store.

Please wait for the “Ready for Pick-Up” email before going to the store.
This confirmation ensures your order is ready for collection.

Collection timing depends on item availability:

Pick up today: The item is already in store and will be ready for collection once you receive your pick-up ready email.

Pick up in X days: The item will be shipped from our warehouse. You’ll first receive an email with tracking details, followed by a second email confirming it’s ready for pick-up in store.

To collect your order you will need to bring your order confirmation email and photo ID. If no ID, the card used for purchase may be accepted.
If someone else is collecting on your behalf they need:

- Order confirmation email
- Purchaser’s photo ID or card used for purchase

Please wait for the “Ready for Pick-Up” email before going to the store, this confirmation ensures your order is ready for collection.

Bring your order confirmation email and photo ID. If no ID, the card used for purchase may be accepted.
If someone else is collecting on your behalf they will need to present:

- Order confirmation email
- Purchaser’s photo ID or card used for purchase

We will hold your order in store for 7 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

You will receive an email confirmation with the store you selected to collect your item(s) from after placing the online order at Swarovski.com.

All online returns will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest Click & Collect store by using our store finder. Use the filters to find all the participating Swarovski Click & Collect stores. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed.